WSQ Certificate in Service Excellence
WSQ Certificate in Service Excellence aims to groom service professionals with the skills and competencies to provide go-the-extra mile service with a service excellence mindset. It also equips service professionals with the skills to handle service challenges, workplace diversity and as well as contribute to service improvements through service innovation.
The training programme can be customised to suit organisational needs.
This training package consists of 7 training modules, each with its own Statement of Attainments (SOAs), which are eligible for:
- Training Commitment Award, a cash award given to eligible workers after achieving the required certifications.
After successfully completing the required modules, you will be awarded a WSQ Certificate in Service Excellence and the related transcript by SkillsFuture Singapore (SSG).
Courses in WSQ Certificate in Service Excellence
Respond to Service Challenges
Customer Service training to respond to service situations by recognising triggers leading to service challenges & use of service recovery techniques.
Work in a Diverse Service Environment
Customer Service training to use of emotional intelligence & resilience to handle diversity in the service environment. SkillsFuture Credits Eligible.
WSQ Implement Operations for Service Excellence
Customer Service training in effective teamwork to perform service delivery within organisation's guidelines & escalating service performance issues.
Engage in Service Innovation Initiatives
Customer Service training in importance of service innovation & opportunities to generate ideas that contributes greatly to service innovation.
Demonstrate the Service Vision
Customer Service training to exhibit & recognise the role that they take on in contributing actively to the service vision of the organisation.
Contribute to Customer Service over Various Platforms
Customer Service Training to learn optimising available organisational resources when interacting with customers or stakeholders over different platforms.
WSQ Provide Go-the-Extra-Mile Service
Course training in identifying, understanding, meeting & exceeding customer expectations and needs, improving customer experience & customer satisfaction.