Champion Service Innovation

Course Title

Champion Service Innovation

Course Objectives

The Champion Service Innovation course covers knowledge and application skills in championing a service innovation culture within the organisation. It involves the establishment of a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation. It also involves evaluating the service innovation strategy and its impact on the organisation’s internal and external key performance indicators.

What will you learn

Develop service innovation framework that is in line with the organisation’s vision, mission and values
Establish a culture that promotes service innovation
Evaluate service innovation framework to analyse impact on organisation’s key performance indicators

Course Content

Develop service innovation framework that is in line with the organisation’s vision, mission and values

Design components of a service innovation framework
Develop the process to put a new or significantly improved service concept into practice

Establish a culture that promotes service innovation

Define the organisational service innovation culture
Integrate the envisioned culture into organisational processes to orientate and train service staff
Develop organisational service innovation policies, procedures and guidelines

Evaluate service innovation framework to analyse impact on organisation’s key performance indicators

Employ methods to assess impact such as improvements to quality and quantity of a new product, service or work process; cost savings or improved ratings