Effective Strategies for Remote Selling

Course Content

Sales Process in the Digital Era

• Acquire leads effectively with digital tools and platforms
• Create your own sales processes based on business needs

Develop Unique Selling Point

• Identify unique selling points based on your products/ services
• Create your ideal customer profile

Ask the Right Questions

• Adopt active & empathy-based listening skills
• Develop strategic questions to uncover customer needs
• Clearly understand their pain points and intentions

Leads Engagement via Call, Email & Chats

• Use different channels to communicate with customers to identify their preferences and needs
• Automate your emails to maintain customer relationships
• Explore chat platforms to build positive relationships with customers

Prepare and Tailor Demos / Pitch Decks

• Create and tailor make an effective powerpoint sales deck

Virtual Sales Presentation & Consultative Sales Presentation

• Use effective words, vocal variation and tone, and virtual presentation styles
• Adopt a consultative sales approach through storytelling techniques

Match the needs of Customers with Solutions

• Identify pain points and needs of customers
• Sell solutions to meet customers needs
• Evaluate customer responses to determine if customer’s needs and expectations are met

Professional Objections Handling

• Deal with objections professionally and turn customer objections into sales opportunities
• Report progress to relevant stakeholders for endorsement purposes

Closing Sales Techniques

• Identifying buying signals
• Learn different communication strategies to achieve higher closing rates

Digital tools used for learning

Quickdesk

Prerequisites

You are encouraged to bring your own laptop and charger to class. However, one will be provided if necessary.

• Minimum GCE ‘O’ Level English D7 or Workplace Literacy at WPL Level 5 or above (any 2 from the 4 WPL SOAs); and Workplace Numeracy at WPN Level 5 or above.
• Ability to use Windows and/ or Mac OS
• Ability to use Word Processing, Excel and Powerpoint
• Basic awareness of software systems and applications

Certification

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).