Effective Workplace Communication

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Course Overview

Course Title

WSQ Communicate and Relate Effectively at the Workplace (Synchronous e-learning)

Course Objectives

Upon completion of this unit, the learner will be able to:

  • Use effective communication techniques to interpret, clarify, analyse and respond to information received.
  • Recognise workplace conflict.
  • Use effective negotiation skills to tackle conflicts for a win-win outcome, taking into consideration social and cultural differences.

Effective Workplace Communication

Course Content

Part I: Interpersonal Communication

  • Interpret and analyse information received.
  • Plan response to information received taking into account the social and cultural background of recipient of information.
  • Use Appropriate Communication Techniques that Consider Social and Cultural Differences to Clarify and Respond to Information Received.

Part II: Recognise Conflict

  • Identify Signs, Stages and Causes of Conflict with Individuals or Groups of People.
  • Define the Conflict and Highlight Points of Differences / Contention Objectively, Taking into Consideration Social and Cultural Differences of Parties Involved.

Part III: Tackle Conflict Through Negotiation

  • Negotiate for Mutually Acceptable Solutions by All Parties using Effective Communication and Negotiation Skills.
  • Communicate Outcome of Negotiation and Propose Relevant Recommendations with Justifications to Supervisor. Bibliography Six Fundamental Patterns of Cultural Differences.

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Course Feature

Course Feature

Course Provider: Eagle Infotech Consultants Pte Ltd
UEN: 198802365N
Course Reference Number: TGS-2011500441
Mode Of Training: Classroom
Funding Validity Period: 27 May 2011 – 03 Jun 2023

Effective Workplace Communication

Singaporean 40 yrs and above$155.40
Singaporean 21-39 yrs / PR$239.40
Duration2 Days
(16 hours)

Available in: English

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+65 6255 5584

Based on 71 reviews
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Devaghi ATDevaghi AT
00:35 15 Aug 22
The trainers were very Knowledgeable n conducted the session to participants understanding. Friendly n approachable. Motivational approach during practicals. I benefited from Course. Tq, trainers.
Mohd IqbalMohd Iqbal
09:58 24 May 22
My Food and Hygiene course here was superb! Instructor is very helpful to ensure you understand the importance of Cleanliness and Safety in the kitchen. I highly recommend Coursemology.
02:58 12 May 22
Attended the Food Hygiene course at vision exchange. The course sign up and payment process was fast and simple. The instructor was fun and engaging and helpful. Highly recommend this place if you want to get your food hygiene cert.
Joey GanJoey Gan
09:29 24 Apr 22
My sister and I had many questions about the different courses. The staff present including the boss Mr Wee were very patient and friendly to help us. The centre at Toa Payoh was also easy to get to and centre facilities were kept clean and tidy. We have a very good experience.
ting siongting siong
06:05 19 Apr 22
The trainer is patient and able to explain food hygiene and safety concept clearly. She demonstrated the hand cleaning techniques, share industry practices and safety standards with participants.A good training indeed.

Coursemology is an online course directory, listing short courses in Singapore to provide information on WSQ courses and SkillsFuture Subsidy to corporates and individuals. We do course listing for training providers in Singapore to improve your employability via skills upgrading and job skills upskilling through skills development courses.

About Us

Training Locations

Olympus Learning Academy

Blk 190 Toa Payoh Lorong 6, #02-514
Singapore 310190

2 Venture Drive Vision Exchange, #07-23 Singapore 608526

NTUC Income Tampines Junction, 300 Tampines Avenue 5 (Opposite Our Tampines Hub) #07-05 Singapore 529653

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Closed on Public Holidays