Effective Workplace Communication

Course Content

Part I: Interpersonal Communication

• Interpret and analyse information received.
• Plan response to information received taking into account the social and cultural background of recipient of information.
• Use Appropriate Communication Techniques that Consider Social and Cultural Differences to Clarify and Respond to Information Received.

Part II: Recognise Conflict

• Identify Signs, Stages and Causes of Conflict with Individuals or Groups of People.
• Define the Conflict and Highlight Points of Differences / Contention Objectively, Taking into Consideration Social and Cultural Differences of Parties Involved.

Part III: Tackle Conflict Through Negotiation

• Negotiate for Mutually Acceptable Solutions by All Parties using Effective Communication and Negotiation Skills.
• Communicate Outcome of Negotiation and Propose Relevant Recommendations with Justifications to Supervisor. Bibliography Six Fundamental Patterns of Cultural Differences.

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