(Online)Workplace Communications to Improve Relationship & Resilience (Level 3)

Course Outline

ESTABLISH TARGET AUDIENCE AND COMMUNICATION CHANNELS IN ORGANISATIONS

• Overview of Workplace communication
• Macro factors affecting Workplace Communication
• Organisational leadership style
• Organisational structure
• Organisational culture
• Channel of Workplace Communication
• Con siderations for maintaining channels of communications

COMPLY WITH ORGANISATIONAL & PROFESSIONAL STANDARDS

• Organisational and professional standards governing workplace communications
• Communication policies and procedures
• Channels of communication to update staff on latest organizational information
• Monitor staff compliance with organizational policies and procedures
• Methods to evaluate channel communications
• Consequences of non non-compliance

APPLY APPROPRIATE METHODS TO PROMOTE EFFECTIVE COMMUNICATION IN ORGANISATIONS

• Barriers to effective communication
• Techniques to promote effective communications amongst staff
• Promoting effective communication
• Benchmarks for effective communication

Certification: Statement of Attainment

Upon completion and certified “Competent”, Learner will receive a Statement of Attainment (SOA)