People and Performance Management – Level 4

Course Content

Set Goals and Develop Team Plan

• The Hierarchy of Plans
• Setting S.M.A.R.T Goals
• Management By Objectives (MBO)
• Management By Wandering Around (MBWA)
• Developing Team Plans
• RASCI
• Identifying, requesting and allocating resources required to implement the team plans

Implement Plans and Manage Performance

• Performance Management Theories
  • Expectancy Theory
  • McGregor Theory X and Theory Y
  • Frederick Herzberg’s Hygiene and Motivational Factors Theory
• Creating a High-Performance Team
  • Selecting the right team mix
  • Leadership and Focus
  • Moving the team towards high performance
  • Monitoring Team Performance
  • Managing Emotional States
  • Methods to improve team performance
• Managing Risks
  • Manager’s role in managing risks
  • Sources of Risks
  • Assessing Risk using the following matrices
  • Impact on Employees and Organisation

Review and Reward Perfoamance

• Review & Reward Performance
  • Halo Effects & Pitchfork Effects
• Relevant professional or industry codes of practice and standards (KA3)
  • Minimum pay and salary increase
  • National Wage Council (for wage increments)
  • TAFEP
  • Singapore Code of Corporate Governance (Remuneration practices for Singapore listed companies)
  • Code of Governance for Charities and Institutes of a Public Character (2017) for Charities and IPCs
• Review team performance
  • Criteria of successful team
  • Data sources to review performance
  • Providing Feedback
• Supporting team leaders
• Reward team performance
• Market trends and developments in relation to remuneration and performance management.
• Avenues for self-improvement in performance management processes

Who Should Attend

Department Managers, Managers, and High Potential Executive with who has the potential to play the role of a Change Agent in the organisation.

Statement of Attainment

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

WSQ Professional Diploma in Leadership and People Management

In addition to People and Performance Management – Level 4, you will have to complete 5 other core modules and 2 elective modules to obtain the WSQ Professional Diploma in Leadership and People Management, as shown below. For more information on WSQ Leadership and People Management, visit the WSQ Leadership and People Management Qualifications page.

Core Modules:

• Change Management – Level 4
• People Development – Level 4
• Personal Development – Level 4
• People and Performance Management – Level 4
• Cultivate Workplace Relationships
• Strategic Leadership – Level 4

Elective Modules:

• Organisational Relationship Building – Level 3
• Vision Leadership – Level 3

SkillsFuture Qualification Award

Upon attainment of the WSQ Professional Diploma in Leadership and People Management, you can apply for and claim $200 as per the SkillsFuture Qualification Award scheme. To apply, visit How to Apply for SkillsFuture Qualification Award.