Problem Identification – Level 3

What Skillset do you wish to acquire?

Problem Identification – Level 3

Course Overview

This course equip learners to identify key issues in problem situations to clearly articulate the problems at hand and propose contingency plans to resolve issues

Lead structured problem solving process to generate more solutions with your team

Who Should Attend
  • Team Leaders, Supervisors,
  • Individuals interested to enhance trust and communication

Course Title

Problem Identification – Level 3

Problem Identification – Level 3

Course Outline


  • Where Might Symptoms of Problems Appear?
  • Sources of Problems at the Workplace
  • What’s the Problem got to do with Me?
  • Anticipate and Detect Problems at the Workplace


  • Types of Corrective Actions
  • Develop Mental Model for Problem Solving
  • Communicating the Problem
  • Establish a Model -7-Step Problem Solving Process
  • 7-Step Process (Step 1) – Objective Reasoning
  • 7-Step Process (Step 2) – Define Problem Statement


  • 7-Step Process (Step 3) – Process Questioning – 5 WHYs
  • 7-Step Process (Step 3) – Ishikawa Fishbone Diagram
  • 7-Step Process (Step 4) – Diverge – Generate Ideas – SCAMPER
  • 7-Step Process (Step 4) – Diverge – Generate Ideas – Brainstorming 
  • 7-Step Process (Step 5) – Converge – Select & Evaluate Ideas & Impact 
  • 7-Step Process (Step 6) – Implementation Plan
  • 7-Step Process (Step 7) – Evaluating Effectiveness of Solutions 
  • Sources of feedback
  • Gathering Feedback
  • Methods of Analysing Feedback 

Certification: Statement of Attainment

Upon completion and certified “Competent”, Learner will receive a Statement of Attainment (SOA)

Course Feature

Course Feature

Course Provider: Organizational Development Concepts Pte. Ltd.
UEN: 201026450Z
Course Reference Number: TGS-2021002843
Mode Of Training: Online Sessions
Funding Validity Period: 11 Mar 2021 – 10 Mar 2025

Problem Identification – Level 3

Singaporean 40 yrs and above$171.00
Singaporean 21-39 yrs / PR$261.00
Duration2 days
(16 hours)

Available in: English

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Contact Us On Whatsapp

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+65 6255 5584

Based on 87 reviews
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Tee AhwenwenTee Ahwenwen
08:50 26 Feb 23
Ms Ashley Shirley wong is a nice and cheerful teacher thanks for today 26feb23 thank you I am wenyi is teachable teacher and i understand everything and enjoying your lesson so much 😊 really appreciate that.
Ben HanBen Han
18:30 03 Jan 23
Coursemology provides a wide range of massage courses with flexible training schedules..Sales manager , Rachel Lip, assisted me quickly and positively with both my course enquiries as well as the registration of my chosen massage course in a fuss free manner..So for my friends out there...If you are looking to enrol for serious massage courses..Coursemology is your recommended choice...RegardsBen Han
Devaghi ATDevaghi AT
00:35 15 Aug 22
The trainers were very Knowledgeable n conducted the session to participants understanding. Friendly n approachable. Motivational approach during practicals. I benefited from Course. Tq, trainers.
Mohd IqbalMohd Iqbal
09:58 24 May 22
My Food and Hygiene course here was superb! Instructor is very helpful to ensure you understand the importance of Cleanliness and Safety in the kitchen. I highly recommend Coursemology.
02:58 12 May 22
Attended the Food Hygiene course at vision exchange. The course sign up and payment process was fast and simple. The instructor was fun and engaging and helpful. Highly recommend this place if you want to get your food hygiene cert.
Joey GanJoey Gan
09:29 24 Apr 22
My sister and I had many questions about the different courses. The staff present including the boss Mr Wee were very patient and friendly to help us. The centre at Toa Payoh was also easy to get to and centre facilities were kept clean and tidy. We have a very good experience.
ting siongting siong
06:05 19 Apr 22
The trainer is patient and able to explain food hygiene and safety concept clearly. She demonstrated the hand cleaning techniques, share industry practices and safety standards with participants.A good training indeed.

Coursemology is an online course directory, listing short courses in Singapore to provide information on WSQ courses and SkillsFuture Subsidy to corporates and individuals. We do course listing for training providers in Singapore to improve your employability via skills upgrading and job skills upskilling through skills development courses.

About Us

Training Locations

Toa Payoh Central
Blk 190 Toa Payoh Lorong 6, #02-514 Singapore 310190 (Above KFC)

9142 8897

Jurong East Central
2 Venture Drive, Vision Exchange, #07-23 Singapore 608526

8669 1718

Tampines Central
300 Tampines Avenue 5, NTUC Income Tampines Junction #07-05, Singapore 529653 (Opposite Our Tampines Hub)

8028 6619

Mon to Sun:
8:30am to 6:00pm
Closed on Public Holidays