Problem Identification – Level 3
What Skillset do you wish to acquire?
Problem Identification – Level 3
Course Overview
This course equip learners to identify key issues in problem situations to clearly articulate the problems at hand and propose contingency plans to resolve issues
Lead structured problem solving process to generate more solutions with your team
Who Should Attend
- Team Leaders, Supervisors,
- Individuals interested to enhance trust and communication
Course Title
Problem Identification – Level 3
Problem Identification – Level 3
Course Outline
IDENTIFY ARTICULATE EXACT PROBLEMS CLEARLY
- Where Might Symptoms of Problems Appear?
- Sources of Problems at the Workplace
- What’s the Problem got to do with Me?
- Anticipate and Detect Problems at the Workplace
DEVELOP A MENTAL MODEL FOR THE PROBLEM SOLVING PROCESS
- Types of Corrective Actions
- Develop Mental Model for Problem Solving
- Communicating the Problem
- Establish a Model -7-Step Problem Solving Process
- 7-Step Process (Step 1) – Objective Reasoning
- 7-Step Process (Step 2) – Define Problem Statement
ANALYSE ROOT CAUSES & RECOMMEND SOLUTIONS TO RESOLVE WORK ISSUES`
- 7-Step Process (Step 3) – Process Questioning – 5 WHYs
- 7-Step Process (Step 3) – Ishikawa Fishbone Diagram
- 7-Step Process (Step 4) – Diverge – Generate Ideas – SCAMPER
- 7-Step Process (Step 4) – Diverge – Generate Ideas – Brainstorming
- 7-Step Process (Step 5) – Converge – Select & Evaluate Ideas & Impact
- 7-Step Process (Step 6) – Implementation Plan
- 7-Step Process (Step 7) – Evaluating Effectiveness of Solutions
- Sources of feedback
- Gathering Feedback
- Methods of Analysing Feedback
Certification: Statement of Attainment
Upon completion and certified “Competent”, Learner will receive a Statement of Attainment (SOA)
Course Feature
Course Feature
Course Provider: Organizational Development Concepts Pte. Ltd.
UEN: 201026450Z
Course Reference Number: TGS-2021002843
Mode Of Training: Online Sessions
Funding Validity Period: 11 Mar 2021 – 10 Mar 2025
Problem Identification – Level 3
| FULL COURSE FEE | $486.00 |
|---|---|
| Singaporean 40 yrs and above | $171.00 |
| Singaporean 21-39 yrs / PR | $261.00 |
| Duration | 2 days (16 hours) |
Available in: English
