Provide Quality Service – Customer Management

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Provide Quality Service – Customer Management

Course Overview

Cleaning Services Training Course – Customer Management

Customer Management (Level 1) is also known as Provide Quality Service or Cleaning Services Training course is a module in WSQ Environmental Cleaning to improve the cleaning workforce’s knowledge, skills and attitude in their services. This includes maintaining good personal grooming and hygiene standards, proper interactions with customers and provide quality service delivery. This is also aligned with the government’s plan to upgrade the image and professionalism of the cleaning workforce.

Course Title

Customer Management (Level 1)

Provide Quality Service – Customer Management

Learning Outcome

At the end of the course, you will be able to:

  • Demonstrate personal care and hygiene habits.
  • Address customer needs and expectations according to company requirements.
  • Clarify details of urgent customer needs and degree of urgency with a customer.
  • Identify potential difficulties in service delivery and the appropriate action to take according to legislative and company requirements.
  • Raise information relevant to service challenges.
  • Respond to service challenges appropriately according to the nature of the challenges and service recovery procedures.
  • Identify possible solutions to service challenges and assess the likelihood of associated problems using available information.

What will you learn in the Cleaning Services Training course – Customer Management

Unit 1: Keeping Customers Happy

  • Personal Care and Hygiene
  • Professional and Positive Image
  • Attitude versus Behaviour
  • Customer Needs and Expectations
  • Principles of Effective Communication
  • Active Listening and Empathy

Unit 2: Health and Safety, and Regulation

  • Cleaning Tools and Equipment
  • Industry Standards and Regulatory Requirements
  • Organizational Requirements and Procedures

Unit 3: Ensuring Quality of Service

  • Escalate Service Challenges
  • Problem-Solving Tools and Techniques
  • Respond to Service Challenges


  • Oral Questioning
  • Roleplay


You will receive a WSQ Statement of Attainment (SOA) upon successful completion of this module and its assessment.

Entry Assessment

  • 21 years and above.
  • Speak, listen, and read English at a proficiency level not lower than Workplace Literacy (WPL) Level 1, and manipulate numbers at a level not lower than Workplace Numeracy (WPN) Level 1.
  • Never attended school; pre-primary / kindergarten education; primary education without Primary School Leaving Certificate (PSLE) / Primary School Proficiency Certificate (PSPE) or equivalent; PSLE / PSPE or equivalent.
  • Less than 1 year of work experience in the environmental services industry as a General Cleaner.

Other Courses Offered by Coursemology for WSQ Certificate for Environmental Cleaning

The participant who completes the following 5 modules will be awarded the WSQ Certificate of Enviromental Cleaning.

For more information, please visit WSQ Enviromental Cleaning Courses.

Course Feature

Course Feature

Course Provider: BeSpoke Solution Training Consultancy Pte Ltd
UEN: 201204263N
Course Reference Number: TGS-2021002357
Mode Of Training: Classroom
Funding Validity Period: 01 Feb 2021 – 31 Jan 2025

Provide Quality Service – Customer Management

Singaporean 40 yrs and above$68.40
Singaporean 21-39 yrs / PR$104.40
Duration7.5 hours (1 day)

Available in: English

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+65 6255 5584

Based on 87 reviews
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Tee AhwenwenTee Ahwenwen
08:50 26 Feb 23
Ms Ashley Shirley wong is a nice and cheerful teacher thanks for today 26feb23 thank you I am wenyi is teachable teacher and i understand everything and enjoying your lesson so much 😊 really appreciate that.
Ben HanBen Han
18:30 03 Jan 23
Coursemology provides a wide range of massage courses with flexible training schedules..Sales manager , Rachel Lip, assisted me quickly and positively with both my course enquiries as well as the registration of my chosen massage course in a fuss free manner..So for my friends out there...If you are looking to enrol for serious massage courses..Coursemology is your recommended choice...RegardsBen Han
Devaghi ATDevaghi AT
00:35 15 Aug 22
The trainers were very Knowledgeable n conducted the session to participants understanding. Friendly n approachable. Motivational approach during practicals. I benefited from Course. Tq, trainers.
Mohd IqbalMohd Iqbal
09:58 24 May 22
My Food and Hygiene course here was superb! Instructor is very helpful to ensure you understand the importance of Cleanliness and Safety in the kitchen. I highly recommend Coursemology.
02:58 12 May 22
Attended the Food Hygiene course at vision exchange. The course sign up and payment process was fast and simple. The instructor was fun and engaging and helpful. Highly recommend this place if you want to get your food hygiene cert.
Joey GanJoey Gan
09:29 24 Apr 22
My sister and I had many questions about the different courses. The staff present including the boss Mr Wee were very patient and friendly to help us. The centre at Toa Payoh was also easy to get to and centre facilities were kept clean and tidy. We have a very good experience.
ting siongting siong
06:05 19 Apr 22
The trainer is patient and able to explain food hygiene and safety concept clearly. She demonstrated the hand cleaning techniques, share industry practices and safety standards with participants.A good training indeed.

Coursemology is an online course directory, listing short courses in Singapore to provide information on WSQ courses and SkillsFuture Subsidy to corporates and individuals. We do course listing for training providers in Singapore to improve your employability via skills upgrading and job skills upskilling through skills development courses.

About Us

Training Locations

Toa Payoh Central
Blk 190 Toa Payoh Lorong 6, #02-514 Singapore 310190 (Above KFC)

9142 8897

Jurong East Central
2 Venture Drive, Vision Exchange, #07-23 Singapore 608526

8669 1718

Tampines Central
300 Tampines Avenue 5, NTUC Income Tampines Junction #07-05, Singapore 529653 (Opposite Our Tampines Hub)

8028 6619

Mon to Sun:
8:30am to 6:00pm
Closed on Public Holidays