Workplace Problem Solving and Decision Making (Online)

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Workplace Problem Solving and Decision Making (Online)

Course Overview

Course Title

WSQ Solve Problems and Make Decisions at Operations Level (Synchronous e-learning)

Course Objectives

Upon completion of this unit, the learner will be able to demonstrate innovation and initiative to initiate and sustain continuous improvement at the workplace while identifying, evaluating and managing risks associated with innovating and taking initiative at an individual level.

Workplace Problem Solving and Decision Making (Online)

Course Content

  • Recognise symptom(s) that could lead to potential problem(s) at the workplace.
  • Identify deviations from organisational norm and SOPs based on symptom(s) identified.
  • Identify the possible root cause(s) of the problem(s) using appropriate tools and techniques.
  • Identify impact of the problem(s) on one’s job responsibilities and other parties involved.
  • Generate and select ideas to solve the problem using creative and logical thinking.
  • Evaluate selected ideas using pertinent criteria and choose the most desirable one(s) as solution(s) to the problem(s).
  • Develop an action plan for implementation of the chosen solution(s).
  • Communicate chosen solution(s) and action plan to relevant parties using suitable mode(s) of communication.
  • Evaluate the effectiveness of the implemented solution(s) and action plan and initiate corrective actions where necessary.
  • Identify preventive measure(s) to avoid recurrence of similar problem(s) in the future.

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Course Feature

Course Feature

Course Provider: Eagle Infotech Consultants Pte Ltd
UEN: 198802365N
Course Reference Number: TGS-2011500994
Mode Of Training: Classroom
Funding Validity Period: 11 Nov 2011 – 17 Jun 2023

Workplace Problem Solving and Decision Making (Online)

Singaporean 40 yrs and above$155.40
Singaporean 21-39 yrs / PR$239.40
Duration2 Days

Available in: English

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+65 6255 5584

Based on 71 reviews
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Devaghi ATDevaghi AT
00:35 15 Aug 22
The trainers were very Knowledgeable n conducted the session to participants understanding. Friendly n approachable. Motivational approach during practicals. I benefited from Course. Tq, trainers.
Mohd IqbalMohd Iqbal
09:58 24 May 22
My Food and Hygiene course here was superb! Instructor is very helpful to ensure you understand the importance of Cleanliness and Safety in the kitchen. I highly recommend Coursemology.
02:58 12 May 22
Attended the Food Hygiene course at vision exchange. The course sign up and payment process was fast and simple. The instructor was fun and engaging and helpful. Highly recommend this place if you want to get your food hygiene cert.
Joey GanJoey Gan
09:29 24 Apr 22
My sister and I had many questions about the different courses. The staff present including the boss Mr Wee were very patient and friendly to help us. The centre at Toa Payoh was also easy to get to and centre facilities were kept clean and tidy. We have a very good experience.
ting siongting siong
06:05 19 Apr 22
The trainer is patient and able to explain food hygiene and safety concept clearly. She demonstrated the hand cleaning techniques, share industry practices and safety standards with participants.A good training indeed.

Coursemology is an online course directory, listing short courses in Singapore to provide information on WSQ courses and SkillsFuture Subsidy to corporates and individuals. We do course listing for training providers in Singapore to improve your employability via skills upgrading and job skills upskilling through skills development courses.

About Us

Training Locations

Olympus Learning Academy

Blk 190 Toa Payoh Lorong 6, #02-514
Singapore 310190

2 Venture Drive Vision Exchange, #07-23 Singapore 608526

NTUC Income Tampines Junction, 300 Tampines Avenue 5 (Opposite Our Tampines Hub) #07-05 Singapore 529653

Mon to Sun : 8:30am to 6:00pm
Closed on Public Holidays