Workplace Problem Solving and Decision Making (Online)

Course Content

• Recognise symptom(s) that could lead to potential problem(s) at the workplace.
• Identify deviations from organisational norm and SOPs based on symptom(s) identified.
• Identify the possible root cause(s) of the problem(s) using appropriate tools and techniques.
• Identify impact of the problem(s) on one’s job responsibilities and other parties involved.
• Generate and select ideas to solve the problem using creative and logical thinking.
• Evaluate selected ideas using pertinent criteria and choose the most desirable one(s) as solution(s) to the problem(s).
• Develop an action plan for implementation of the chosen solution(s).
• Communicate chosen solution(s) and action plan to relevant parties using suitable mode(s) of communication.
• Evaluate the effectiveness of the implemented solution(s) and action plan and initiate corrective actions where necessary.
• Identify preventive measure(s) to avoid recurrence of similar problem(s) in the future.

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