Workplace Problem Solving & Decision Making at Supervisory Level

Course Content

• Identify symptom(s) that could lead to potential problem(s) at the workplace
• Apply logical deduction to anticipate and detect problem(s) at the workplace based on symptom(s) and relevant information gathered
• Analyse relevant information surrounding the perceived problem(s) and identify the exact problem using elimination process, objective reasoning or process questioning
• Analyse the root cause(s) of the problem(s) at the workplace using appropriate problem-solving tools and techniques
• Facilitate generation of solutions to solve problem(s) by encouraging creativity among team members
• Select a solution among the shortlisted ones collectively with team members using appropriate evaluative technique(s) and criteria
• Develop an implementation plan that addresses the root cause(s) of the problem(s) and consider the impact to self and team
• Evaluate the effectiveness of the implemented solution and implementation plan by analysing feedback gathered from relevant sources
• Formulate and execute modifications to restore and/or enhance effectiveness of implemented solution and implementation plan
• Review the effectiveness of modifications made and analyse learning points and best practices that can be used for future reference

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