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Automation Management (Generative AI Chatbots)

Implement generative AI chatbots to automate workflows. Gain hands‑on experience in deploying and managing AI chatbots for business efficiency.

Automation Management (Generative AI Chatbots)

Available locations

No location has been published for this course yet. Please contact us if you need a specific venue.

Course Introduction Course Outline Requirements FAQs
Course Introduction

Who Should Attend

This course is ideal for:

  • Business & Operations Managers
  • Customer Service Leaders
  • Automation & Digital Transformation Teams
  • IT & Product Managers
  • Business Owners using AI chatbots

Examples of roles that should attend Automation Management (Generative AI Chatbots)

  • Operations Manager
  • Customer Service Manager
  • Automation Specialist
  • IT Manager
  • Product Manager
  • Digital Transformation Lead
  • Business Owner

Our course is conducted in a classroom setting, providing an interactive and engaging learning experience.

Course Outline

Course Outcome

Upon completion of this course, participants will be able to:

  • Identify the strengths, limitations, and features of popular no-code AI chatbot platforms like Microsoft Copilot and Copilot Studio.
  • Evaluate the benefits, trade-offs, and business impact of integrating AI chatbots into customer service operations.
  • Design and build functional, user-friendly chatbots optimized for real-world service delivery using no-code tools.
  • Integrate chatbots with existing company websites, CRMs, and digital platforms for seamless operations.
  • Monitor chatbot performance and apply iterative improvements to enhance service outcomes.

Course Outline

This course will cover the following topics:

  • Understanding AI Chatbot Platforms: An introduction to the features, strengths, and limitations of popular no-code platforms used for building AI chatbots.
  • Analyzing Business Fit and Impact: Learn to evaluate the trade-offs and benefits of integrating an AI chatbot into business operations and its potential impact on customer service.
  • Designing Functional Chatbots: Gain skills in designing and optimizing a functional chatbot that can handle real-world service delivery in a user-friendly manner.
  • Building a No-Code Chatbot: Hands-on practice in building a chatbot from the ground up using Microsoft Copilot Studio without the need for coding.
  • Real-World Integration and Feedback: Learn how to connect your chatbot to websites and business platforms for seamless integration and how to use feedback for continuous improvement.

Mode of Assessment

  • Classroom-Based Training
  • Duration: 2 Days (16 hours – including assessment)

Generative AI Tools Used

  • Copilot Studio: A dedicated no-code platform used to build, deploy, and manage AI-powered chatbots.
  • Copilot: An AI assistant integrated into Microsoft apps that helps boost productivity.
  • ChatGPT: A foundational language model from OpenAI that excels at generating human-like text and powers AI assistants like ChatGPT.
  • Claude: A family of AI models from Anthropic designed for safety and reliability, excelling at thoughtful dialogue and detailed content creation.
  • Gemini: A family of multimodal AI models from Google, designed to seamlessly understand and reason across text, images, audio, and video.

Certification

You will receive a Statement of Attainment (SOA) from SkillsFuture Singapore upon successful completion of this module and its assessment

Requirements

Pre-requisites

  • At least a GCE ‘N’ Level graduate or a Workplace Literacy Level 5 or higher
  • At least one year of working experience in a role that uses computers at work

Learners who do not meet the education qualification requirements but have at least 3 years of relevant working experience can be admitted on a case-by-case basis subject to approval by the Management Representative.

FAQs

Frequently Asked Questions About WSQ Automation Management (Generative AI Chatbots)

Do I need coding skills to join this course?

No. This course is designed for non-technical participants and focuses on managing and applying AI chatbots rather than programming them.

What tools or platforms will be covered in the training?

Participants will explore popular AI chatbot platforms and tools such as Microsoft Copilot and Copilot Studio, which can be used to create and deploy automated conversational systems

How can AI chatbots benefit businesses?

AI chatbots can benefit businesses by automating repetitive customer enquiries and providing instant responses to common questions. They can operate 24/7, allowing organisations to offer continuous customer support without increasing manpower. By handling routine interactions, AI chatbots help reduce operational costs while improving response time, leading to greater efficiency and higher customer satisfaction.

How can businesses use AI chatbots in daily operations?

Businesses can use AI chatbots for customer support, answering FAQs, booking services, collecting customer information, and assisting with sales enquiries. This helps streamline operations and improve customer engagement.

Can AI chatbots be integrated with existing systems?

Yes, AI chatbots can be integrated with websites, messaging platforms, and internal systems. This allows businesses to automate communication and connect chatbot functions with their existing workflows.

Upcoming classes

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