Customer Management & Quality Service Course – Level 1
 | 1 Day Course |
 | SkillsFuture Credit |
| PSEA, UTAP Eligible |
- Course Introduction
- Course Outline
- Requirement
- FAQs
Course Overview
Customer Management & Quality Service Course – Level 1
This course will enable an individual to acquire the knowledge and skills to manage customers with the goal of improving business relationships with customers and achieving service requirements at the workplace.
Who Should Attend
This course is suitable for individuals involved in cleaning services who are required to deliver quality service and maintain professional standards when interacting with customers.
Examples of roles that should attend WSQ Customer Management & Quality Service Course – Level 1
Cleaning operatives under the PWM‑Cleaning framework
General and specialised cleaners
New entrants to the cleaning industry
Existing cleaning staff seeking PWM compliance or skills upgrading
Supervisory or frontline staff involved in customer‑facing cleaning services
Locations
Tampines Central, Toa Payoh central & Jurong East Central
Our course is conducted in a classroom setting, providing an interactive and engaging learning experience.
Tampines Central
300 Tampines Avenue 5, NTUC Income Tampines Junction #07-05, Singapore 529653 (Opposite Our Tampines Hub)
Toa Payoh Central
Blk 190 Toa Payoh Lorong 6, #02-514 Singapore 310190 (Above KFC)
Jurong East Central
2 Venture Drive, Vision Exchange, #07-23 Singapore 608526
Languages
English Language.
View WSQ Environmental Cleaning Courses
About The Course Provider
ASSOCIATES, established in 2000, we provide management system consulting and training services to over 1,200 companies in Singapore and the region, including Malaysia and Indonesia.
Backed by a strong network of technical experts, we deliver objective third-party insights to help improve business processes and operations. Our expertise covers Quality, Environmental, and Occupational Health & Safety systems, aligned with ISO 9001, ISO 14001, and OHSAS 18001 standards.
Course Details
Course Details
Course Reference Number:
TGS-2025052605
Course Duration:
1 Day (7.5 Hours)
Course Provider:
ASSOCIATES CONSULTING PTE. LTD. (UEN: 200006697N) [SSG-approved vendor]
Price:
Full Course (Non-Singaporeans and Singaporeans/PRs Below 21): $207.10
Singaporean 40 yrs and above (after subsidy): $74.10
Singaporean 21-39 yrs/PR (after subsidy): $112.10
Certification:
Statement of Attainment (SOA)
Venue(s):
Toa Payoh Central, Jurong East Central, Tampines Central
Language:
English
Course Outline
By the end of the course, learners will be able to:
- LO1. Recognise customers’ needs, expectations and potential triggers in their service environment
- LO2. Perform measures to address urgent customer needs in accordance with organisational requirements and procedures
- LO3. Respond to service challenges by applying service recovery procedures and clear communications
- LO4. Recognise service challenges that need to be escalated to their supervisors
- LO5. Identify areas for improvement based on feedback given by customers
Mode of Assessment
- Written Assessment (Open book)
- Role Play
Completion requirements: Fulfill at least 75% min attendance and pass assessments – competent (Refer to mode of assessment for details)
Certification & Validity
Upon successful completion of all assessments, participants will receive a Statement of Attainment (SOA) issued by SkillsFuture Singapore (SSG).
More about WSQ Environmental Cleaning
Pre-requisites
Admission requirements:
- Able to read, speak and write English at a proficiency level equivalent to the Employability Skills System (ESS) Literacy Level 2
- Able to manipulate numbers at a proficiency level equivalent to the ESS Numeracy Level 2
Duration
- 1-day course (8 hours)
Price
| Individual Sponsored (After Subsidy) | Company Sponsored (After Subsidy) | |
| Full Course Fee | $207.10 (Foreigners and those not eligible for subsidies) | $207.10 (Foreigners and those not eligible for subsidies) |
| For Singaporeans Aged 39 and Below | $112.10 | $112.10 |
| For Singaporeans Aged 40 and Above | $74.10 | $74.10 |
Eligible Singapore Citizens can use their SkillsFuture Credits to offset course fee payable after funding. NTUC members can enjoy up to 50% funding (capped at $250 per year) under the Union Training Assistance Programme (UTAP) as this course is eligible for UTAP.
Companies can benefit from Absentee Payroll (AP) funding at $4.50 per hour, capped at $100,000 per enterprise per calendar year. AP funding will be computed based on the actual number of training hours attended by the trainee.
Frequently Asked Questions About WSQ Customer Management & Quality Service Course – Level 1
What topics are covered in this course?
Participants will learn about customer expectations, service professionalism, effective communication, and how to respond to service challenges in a customer service environment.
What skills will I gain from this course?
Participants will gain skills in recognising customer needs, communicating professionally, and handling service situations effectively to create a positive customer experience.
Can this course help improve my workplace performance?
Yes. The course helps employees deliver consistent service standards and improve interactions with customers in daily operations.
Is the course suitable for beginners?
Yes. This Level 1 course is designed for individuals who are new to customer service or want to build foundational service skills.
How to become a cleaner supervisor?
Becoming a cleaner supervisor in Singapore typically involves gaining experience as a cleaner and then completing relevant supervisory training, such as this WSQ Cleaning Supervisor Course. This course equips individuals with the necessary skills in customer management and service operations to take on leadership responsibilities.
Related Courses
Horizontal Surface Maintenance (Level 1)
This Horizontal Surface Maintenance (Level 1) is designed to train cleaners in maintaining the cleanliness and hygiene of various horizontal surfaces safely and effectively.
Workplace Safety Health Level 1
The Workplace Safety Health Level 1 is developed to train cleaning professionals in applying WSH for the cleaning industry by providing them with occupational health and safety training.
Cleaning Chemical Handling Level 2
This Cleaning Chemical Handling Level 2 helps learners acquire the knowledge and skills to identify and use appropriate cleaning chemicals for different cleaning tasks
| FULL COURSE FEE (Non Singaporeans and Singaporeans/PRs Below 21) | $207.10 |
|---|---|
| SINGAPOREAN 40 YRS AND ABOVE (AFTER SUBSIDY) | $74.10 |
| SINGAPOREAN 21-39 YRS/PR (AFTER SUBSIDY) | $112.10 |
| Duration | 1 Day (7.5 hours) |
Available in: English, Chinese
Trainees’ Ratings
Training Quality and Outcomes Measurement (TRAQOM) ratings are provided by trainees who have completed SSG-funded courses. These ratings reflect trainees’ overall learning experience and their likelihood of recommending the course to others.
The following schedules are for English classes. For other languages schedule, please use Free Enquiry button.
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