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Frequently Asked Questions (FAQ)

Where and how can I make enquiries?

You can reach us at 6255 5108 or visit our website Coursemology.sg and enquire through our Live Chat or Free Enquiry – Form

Mondays to Sundays 8:30am – 6:00pm. (Public Holiday: Closed)

How do I sign up for a course?

In the course listing page,  Click Book Class for Individual funding registration or Corporate Booking for Employer funding registration and fill out the registration form accordingly.

Please note: Use a unique/ different email for each person registering for class

What are your Training locations?

  • Jurong East Central
    2 Venture Drive, Vision Exchange, #07-23 Singapore 608526
  • Toa Payoh Central
    Blk 190 Toa Payoh Lorong 6, #02-514 Singapore 310190 (Above KFC)
  • Tampines Central
    300 Tampines Avenue 5, NTUC Income Tampines Junction #07-05, Singapore 529653

Please refer: https://coursemology.sg/contact/

What is the timing for the training ?

Our training programs generally start at 9 AM to 6 PM, although the exact timings may vary depending on the specific programs we offer.

When will I know if the courses that I have applied is confirmed ?

For Self/Individual Registration

To complete the registration process, payment has to be made for the applied course. You will receive an SMS reminder and Email reminder (based on the mobile phone number and email address indicated during registration) once the course is confirmed.

For Corporate/Company Registration

Your Human Resource personnel or the officer-in-charge who completed the registration on your behalf will receive a confirmation email from us. Please bring along this confirmation letter on the first day of your course.

What if I am late for my course / exam / assessment ?

All trainees are expected to be punctual for all courses at all times. Latecomers will not be allowed to sit in the examination / assessment.

When and How will I receive my certificate ?

SSG has rolled out Workforce Skills Qualifications (WSQ) e-Certificate (e-Cert) system from 3 November 2014. This is an online system that issues electronic certificates to WSQ trainees who have successfully completed their training. It replaces the current hardcopy certificate issuance process.

Trainees assessed as competent will receive notification via email or SMS from SSG to view and download their e-Certs after their last assessment.

With the implementation, all Statements of Attainment (SOAs), Full qualifications and transcript will be in electronic form generated at www.myskillsfuture.sg

Can I retake the exam if I fail ?

Except for the Security Guards courses, we do not allow retaking of assessment for all other courses.  For Security Guards courses, you have to pay the additional re-assessment fee and schedule a new date to re-take the assessments.

What should I do for deferment / transfer / trainee replacement / withdrawal of courses ? ?

For Self individual deferment / transfer / withdrawal, you may make your request at any of our branches at least 14 calendar days before class commences. Any request received less than 14 calendar days before the course starts, will be subjected to our approval. An administrative charge (inclusive of GST) will be imposed on a case-to-case basis.

For Corporate/Company Registration, you will need to inform your Human Resource personnel or the officer-in-charge who did the registration on your behalf. They will in turn contact our sales person who attended to the registration to make the changes.

Any request that is less than 14 calendar days before the course starts, please refer to our Refund Policy below. 

What are the Funding Eligibility Criteria (SSG Funding/Subsidy) for Self Sponsored ?

  • Trainee must either be a Singapore Citizen or Permanent Resident of Singapore and;
  • Trainee must be at least 21 years old and; pass all examinations /assessments;
  • Trainee is taking the course for the first time.

What is Skillsfuture Credit ?

Please refer: https://coursemology.sg/training-subsidies-and-awards/skillsfuture-credit/

How to check my SkillsFuture credit balance?

Please refer: https://coursemology.sg/training-subsidies-and-awards/how-to-use-skillsfuture-credit/

What is the Funding Eligibility Criteria (SSG Funding/Subsidy) Employer-Sponsored?

Company must be registered or incorporated in Singapore and;

Trainee must either be a Singapore Citizen or Permanent Resident of Singapore or LTVP Plus holder;

Trainee should be taking the course for the first time under the current course title that they are taking;

Trainee must be a direct employee of the company under which they would be registering;

Trainee must have a signed employment contract (full-time or permanent part-time employee) with the company, indicating the start date of employment, working hours, salary and compensation benefits, leave, medical and other entitlements;

Trainee should be contributing CPF under this company for the day that they are taking the course;

Trainee must be fully sponsored by the Company for all costs associated with the training.

How do I download or access e-Certs?

Please refer: https://coursemology.sg/how-to-download-statement-of-attainment/

Course Fees and Pricings ?

We reserve the right to:

  • Revoke any stated offer;
  • Correct any errors, inaccuracies or omission; and
  • Make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes (including after an order has been submitted, acknowledged, shipped or received). We also reserve the right to limit quantities (including after an order has been submitted and/or acknowledged) and to revise, suspend or terminate an event, promotion at any time without notice. The inclusion of any products or services on this Site at a particular time does not guarantee that the products or services will be available.
  • Adjust and/or restrict the amount of information that you are entitled to view on the Site.

I want to request for a refund, what should I do ?

For Self/Individual Registration, you will need to submit the refund request form to our sales person.

For Corporate/Company Registration, you will need to inform your Human Resource personnel or the officer-in-charge who did the registration on your behalf. They will in turn contact our sales person who attended to the registration to process the refund. A refund application form will be given via email and be submitted to OLA.

Any request that is less than 14 calendar days before the course starts, will be subjected to OLA and Registered Training Provider’s approval. An administrative charge (inclusive of GST) will be imposed on a case-to-case basis.

How is GST calculated if my training fees are subsidized ?

The GST fee is calculated based on the full course fees before the deduction of any subsidies or grants. The full GST amount will then be passed onto IRAS. The total amount payable for trainees, therefore, comprises of the course fee after subsidy + GST amount based on full course fees.

What happens if I take a course and fail the assessment ?

In the case of a trainee failing an assessment, the trainee can opt for a re-assessment at a fee. The re-assessment fee includes fees charged by our certification partners for the administration of the test.

Trainees who fail the assessment for assessment-based courses are also not eligible for training subsidies and may be liable to pay the full course fees.

What is our Refund Policy ?

Trainees who are absent with valid reasons, such as medical certificates or hospitalization, may be eligible for a make-up class. The provision of a make-up class is at OLA’s discretion and is subject to resource availability.

For deferment, transfer, or withdrawal from courses, a written notice must be submitted to and received by OLA at least two weeks before the course commencement.

If a student withdraws from the course for reasons other than those stated in the previous clause, the Private Education Institution (PEI) will refund an amount to the student within seven (7) working days of receiving the written notice of withdrawal. The refund amount will be determined based on the table below:

  • 14 days or more before course commencement : 100% Full refund of course fees will be refunded within 7 Days
  • 8 – 13 days before course commencement : 50% of the course fees paid will be refunded within 7 Days
  • 7 or less working days before course commencement or After course commencement or no show of the participant on the date of course commencement : 0% – No refund / Full course fee to be paid within 7 Days
  • Incase trainee withdrawn due to the Class Postponement or the class cancellation by us-100% Full refund of course fees will be refunded within 7 Days

All requests will be subjected for approval.  An administrative fee (inclusive of GST) will be imposed for approved refunds / withdrawals or transfers based on case-by-case basis.

Please refer to https://coursemology.sg/terms-of-use/

What is Electronic Attendance (via SingPass) for Trainees ?

All Singaporeans, Singapore PR and LTVP+ holders who apply for SSG funding must DOWNLOAD your SingPass App onto your handphone for attendance taking during the course.

Please note that all Singaporeans, Singapore PR and LTVP+ holders who apply for SSG funding with NO SingPass App and workable phone’s camera make full course fee or reschedule.

To DOWNLOAD SingPass, please visit https://app.singpass.gov.sg/

If I don’t have a smartphone to download Singpass App, what should I do?

Before you come to class, please ensure that you have a smartphone with the Singpass App downloaded and a Singpass account to take your attendance.

Please be reminded that if you do not have a smartphone with the Singpass App downloaded, it will result in your attendance not being captured and the grant not being approved.

Without Singpass app and workable phone’s camera, you need to make full course fee or reschedule.

How can I take attendance if I do not have Singpass App on my phone?

You will not be able to take e-attendance for SSG funded courses without Singpass app and workable phone’s camera.

Can I request training provider to submit my e-attendance?

No, it is mandated by SSG that training providers are not allowed to submit e-attendance on behalf of the trainees.

Coursemology
4.8
Based on 182 reviews
powered by Google
Keline jacq14Keline jacq14
09:37 01 Feb 24
Very good course👍👍
Resti YResti Y
09:36 01 Feb 24
Thank you Cikgu Juriah for teaching me patiently and well, it's easy to understand everything you say.
Shafiq ShafiqShafiq Shafiq
09:33 01 Feb 24
Great place to do my food safety course.Kudos to my teacher Ms Juriah for the fun and engaging class👍
Rista RahmanRista Rahman
09:27 01 Feb 24
Our facilitator Mr Anandan is very knowledgeable and got sense of humour. You won’t fall asleep totally. Staff are very helpful especially Wendy and the rest at the reception counter. Recommended ❤️
Ernie RahmanErnie Rahman
07:39 26 Jan 24
Trainer Anandan is friendly and knowledgeable in his teaching in the food safety course. He is approachable and easy going and therefore we don't feel tense at all. Thank you sir! Strongly recommned to attend his classes. He should continue teaching this course at a higher level. He is also a trainer in aircon servicing and car maintenance.
Claudine YeongClaudine Yeong
09:51 24 Jan 24
Ashley is very friendly and clear in her teachings. She gives a lot of real life situations to emphasize the importance of food hygiene and safety.However, Peter who tested the practical part was unreasonable and scolded me when I tried to explain myself for not taking back the plate of cucumbers that I sold to the customer.
Lis ChoeLis Choe
10:37 22 Jan 24
Attended the Food Safety & Hygiene Level 1 course at Toa Payoh on 19 Jan 2024. The class was handled by SHIRLEY WONG (ASHLEY). Thoroughly enjoyed the class. Shirley was not only very clear in her delivery of the course material, but she was a very engaging instructor. Whilst communicating the seriousness of food safety and hygiene, she managed to bring humour and lightness to the class which could otherwise have been boring.Thank you Shirley !!
rachael francisrachael francis
05:31 17 Jan 24
Attended Food and Safety Level 3 and trainer Audrey was very good and clear with her explanation. Very friendly. She's very patient when explaining. Highly recommended. Course centre is also clean and easy to find your way. Convenient as there are many shops located around.
Chicken BruhChicken Bruh
08:03 14 Jan 24
veri gud the cher is very nice explain in all languages
Katherine ChiaKatherine Chia
07:01 14 Jan 24
Swiss LamSwiss Lam
07:00 14 Jan 24
Our instructor, William makes the lesson lively and very informative! I enjoyed it.
azlan Shamanazlan Shaman
05:59 14 Jan 24
This course very useful for me, customer managementEffective WSH LEVEL3Instructor,Jonathan loh is very Good.
Raaj's fun checkRaaj's fun check
05:59 14 Jan 24
This course very useful for me,Customer managementEffectiveness managementWSH level 3Instructor ,Jonathan Lohan is very good
IRENE YUENIRENE YUEN
11:08 09 Jan 24
Attended the Food hygiene level 1 at Toa Payoh outlet. Convenient location & clean environment.Mr Loo Hee Jin is our trainer for the day. Very glad to attend his lesson. He is very professional, knowledgeable & also a very patience trainer. His explanation is clear and direct to the point. Easily understand with his extra example.Attended the class in a relax & comfortable environment.Strongly recommend.
Jessie KhooGanJessie KhooGan
11:54 04 Jan 24
Attended Food Safety Course Level 1 on 4 Jan 2024 and I enjoyed the class throughly. Our trainer - Anandan S/O Ganesan was very knowledgeable and he delivered the training in a very fun and interactive manner. He made the class very interesting and shared real examples which made it easier for individuals to understand with zero knowledge base.The customer service - Ms Alene was very helpful and responsive to my queries. Enrolling for this course was fuss free and she even provided the step by step in submit course claims using skills future credits. I will definitely recommend Coursemology to my circle of friends.Thank you once again for making my learning journey today a fruitful one.
Raine FooRaine Foo
16:21 03 Jan 24
Attended the Food Safety Course Level 1 on 18 Dec 2023. The trainer Mr Loo Hee Jin is very professional and helpful. At times he explained in Mandarin to enable some non-english speaking learners to understand better. Staff at the Reception Desk are very helpful too. Environment is cosy and hot home-made barley drinks are provided during tea-breaks. Recommend this training school at Toa Payoh Central. Thank you.
Loh seng chouLoh seng chou
05:11 07 Nov 23
Staff were friendly and helpful.They took pains in explaining the contents of the coursrA good place to improve myself.
Irene TanIrene Tan
06:21 02 Oct 23
Ms Ashley Shirley wong is a nice and cheerful teacher thanks for class on 01 Oct 23 from 9am to 6pm thank you.I am Irene Tan Lee Peng and I understand everything and really enjoying your lesson so much 🥰 really appreciate 😃.
Ying LimYing Lim
09:41 28 Sep 23
Great place to utilise your Skillsfuture Credit to upskill yourself. Convenient location at Toa Payoh Central, Jurong East Central and Tampines Central!
Ivy TiongIvy Tiong
03:07 15 Jul 23
I wanted to attend Basis Food Hygiene course n has found Coursemology online that allows me to use my Skillfuture Credit to pay for the course fees. $0 from my own pocket. The staff, Wendy is very helpful. With her assistance, I hv no problem with my registration. 👍
SasaSasa
17:30 28 Jun 23
I Attended the Food Hygiene course on 26/06/2023 @ Toa Payoh , course sign up & payment was easy. Trainer Mr Eddy is very friendly , knowledgeable and helpful to ensure everyone of us understand the importance of Cleanliness, Safety in the work. I benefited from this course, highly recommend Coursemology with thumb up 👍
Tee AhwenwenTee Ahwenwen
08:50 26 Feb 23
Ms Ashley Shirley wong is a nice and cheerful teacher thanks for today 26feb23 thank you I am wenyi is teachable teacher and i understand everything and enjoying your lesson so much 😊 really appreciate that.
Ben HanBen Han
18:30 03 Jan 23
Coursemology provides a wide range of massage courses with flexible training schedules..Sales manager , Rachel Lip, assisted me quickly and positively with both my course enquiries as well as the registration of my chosen massage course in a fuss free manner..So for my friends out there...If you are looking to enrol for serious massage courses..Coursemology is your recommended choice...RegardsBen Han
Devaghi ATDevaghi AT
00:35 15 Aug 22
The trainers were very Knowledgeable n conducted the session to participants understanding. Friendly n approachable. Motivational approach during practicals. I benefited from Course. Tq, trainers.
Mohd IqbalMohd Iqbal
09:58 24 May 22
My Food and Hygiene course here was superb! Instructor is very helpful to ensure you understand the importance of Cleanliness and Safety in the kitchen. I highly recommend Coursemology.
MattMatt
02:58 12 May 22
Attended the Food Hygiene course at vision exchange. The course sign up and payment process was fast and simple. The instructor was fun and engaging and helpful. Highly recommend this place if you want to get your food hygiene cert.
Joey GanJoey Gan
09:29 24 Apr 22
My sister and I had many questions about the different courses. The staff present including the boss Mr Wee were very patient and friendly to help us. The centre at Toa Payoh was also easy to get to and centre facilities were kept clean and tidy. We have a very good experience.
ting siongting siong
06:05 19 Apr 22
The trainer is patient and able to explain food hygiene and safety concept clearly. She demonstrated the hand cleaning techniques, share industry practices and safety standards with participants.A good training indeed.
Keline jacq14Keline jacq14
09:37 01 Feb 24
Very good course👍👍
Resti YResti Y
09:36 01 Feb 24
Thank you Cikgu Juriah for teaching me patiently and well, it's easy to understand everything you say.
Shafiq ShafiqShafiq Shafiq
09:33 01 Feb 24
Great place to do my food safety course.Kudos to my teacher Ms Juriah for the fun and engaging class👍
Rista RahmanRista Rahman
09:27 01 Feb 24
Our facilitator Mr Anandan is very knowledgeable and got sense of humour. You won’t fall asleep totally. Staff are very helpful especially Wendy and the rest at the reception counter. Recommended ❤️
Ernie RahmanErnie Rahman
07:39 26 Jan 24
Trainer Anandan is friendly and knowledgeable in his teaching in the food safety course. He is approachable and easy going and therefore we don't feel tense at all. Thank you sir! Strongly recommned to attend his classes. He should continue teaching this course at a higher level. He is also a trainer in aircon servicing and car maintenance.
Claudine YeongClaudine Yeong
09:51 24 Jan 24
Ashley is very friendly and clear in her teachings. She gives a lot of real life situations to emphasize the importance of food hygiene and safety.However, Peter who tested the practical part was unreasonable and scolded me when I tried to explain myself for not taking back the plate of cucumbers that I sold to the customer.
Lis ChoeLis Choe
10:37 22 Jan 24
Attended the Food Safety & Hygiene Level 1 course at Toa Payoh on 19 Jan 2024. The class was handled by SHIRLEY WONG (ASHLEY). Thoroughly enjoyed the class. Shirley was not only very clear in her delivery of the course material, but she was a very engaging instructor. Whilst communicating the seriousness of food safety and hygiene, she managed to bring humour and lightness to the class which could otherwise have been boring.Thank you Shirley !!
rachael francisrachael francis
05:31 17 Jan 24
Attended Food and Safety Level 3 and trainer Audrey was very good and clear with her explanation. Very friendly. She's very patient when explaining. Highly recommended. Course centre is also clean and easy to find your way. Convenient as there are many shops located around.
Chicken BruhChicken Bruh
08:03 14 Jan 24
veri gud the cher is very nice explain in all languages
Katherine ChiaKatherine Chia
07:01 14 Jan 24
Swiss LamSwiss Lam
07:00 14 Jan 24
Our instructor, William makes the lesson lively and very informative! I enjoyed it.
azlan Shamanazlan Shaman
05:59 14 Jan 24
This course very useful for me, customer managementEffective WSH LEVEL3Instructor,Jonathan loh is very Good.
Raaj's fun checkRaaj's fun check
05:59 14 Jan 24
This course very useful for me,Customer managementEffectiveness managementWSH level 3Instructor ,Jonathan Lohan is very good
IRENE YUENIRENE YUEN
11:08 09 Jan 24
Attended the Food hygiene level 1 at Toa Payoh outlet. Convenient location & clean environment.Mr Loo Hee Jin is our trainer for the day. Very glad to attend his lesson. He is very professional, knowledgeable & also a very patience trainer. His explanation is clear and direct to the point. Easily understand with his extra example.Attended the class in a relax & comfortable environment.Strongly recommend.
Jessie KhooGanJessie KhooGan
11:54 04 Jan 24
Attended Food Safety Course Level 1 on 4 Jan 2024 and I enjoyed the class throughly. Our trainer - Anandan S/O Ganesan was very knowledgeable and he delivered the training in a very fun and interactive manner. He made the class very interesting and shared real examples which made it easier for individuals to understand with zero knowledge base.The customer service - Ms Alene was very helpful and responsive to my queries. Enrolling for this course was fuss free and she even provided the step by step in submit course claims using skills future credits. I will definitely recommend Coursemology to my circle of friends.Thank you once again for making my learning journey today a fruitful one.
Raine FooRaine Foo
16:21 03 Jan 24
Attended the Food Safety Course Level 1 on 18 Dec 2023. The trainer Mr Loo Hee Jin is very professional and helpful. At times he explained in Mandarin to enable some non-english speaking learners to understand better. Staff at the Reception Desk are very helpful too. Environment is cosy and hot home-made barley drinks are provided during tea-breaks. Recommend this training school at Toa Payoh Central. Thank you.
Loh seng chouLoh seng chou
05:11 07 Nov 23
Staff were friendly and helpful.They took pains in explaining the contents of the coursrA good place to improve myself.
Irene TanIrene Tan
06:21 02 Oct 23
Ms Ashley Shirley wong is a nice and cheerful teacher thanks for class on 01 Oct 23 from 9am to 6pm thank you.I am Irene Tan Lee Peng and I understand everything and really enjoying your lesson so much 🥰 really appreciate 😃.
Ying LimYing Lim
09:41 28 Sep 23
Great place to utilise your Skillsfuture Credit to upskill yourself. Convenient location at Toa Payoh Central, Jurong East Central and Tampines Central!
Ivy TiongIvy Tiong
03:07 15 Jul 23
I wanted to attend Basis Food Hygiene course n has found Coursemology online that allows me to use my Skillfuture Credit to pay for the course fees. $0 from my own pocket. The staff, Wendy is very helpful. With her assistance, I hv no problem with my registration. 👍
SasaSasa
17:30 28 Jun 23
I Attended the Food Hygiene course on 26/06/2023 @ Toa Payoh , course sign up & payment was easy. Trainer Mr Eddy is very friendly , knowledgeable and helpful to ensure everyone of us understand the importance of Cleanliness, Safety in the work. I benefited from this course, highly recommend Coursemology with thumb up 👍
Tee AhwenwenTee Ahwenwen
08:50 26 Feb 23
Ms Ashley Shirley wong is a nice and cheerful teacher thanks for today 26feb23 thank you I am wenyi is teachable teacher and i understand everything and enjoying your lesson so much 😊 really appreciate that.
Ben HanBen Han
18:30 03 Jan 23
Coursemology provides a wide range of massage courses with flexible training schedules..Sales manager , Rachel Lip, assisted me quickly and positively with both my course enquiries as well as the registration of my chosen massage course in a fuss free manner..So for my friends out there...If you are looking to enrol for serious massage courses..Coursemology is your recommended choice...RegardsBen Han
Devaghi ATDevaghi AT
00:35 15 Aug 22
The trainers were very Knowledgeable n conducted the session to participants understanding. Friendly n approachable. Motivational approach during practicals. I benefited from Course. Tq, trainers.
Mohd IqbalMohd Iqbal
09:58 24 May 22
My Food and Hygiene course here was superb! Instructor is very helpful to ensure you understand the importance of Cleanliness and Safety in the kitchen. I highly recommend Coursemology.
MattMatt
02:58 12 May 22
Attended the Food Hygiene course at vision exchange. The course sign up and payment process was fast and simple. The instructor was fun and engaging and helpful. Highly recommend this place if you want to get your food hygiene cert.
Joey GanJoey Gan
09:29 24 Apr 22
My sister and I had many questions about the different courses. The staff present including the boss Mr Wee were very patient and friendly to help us. The centre at Toa Payoh was also easy to get to and centre facilities were kept clean and tidy. We have a very good experience.
ting siongting siong
06:05 19 Apr 22
The trainer is patient and able to explain food hygiene and safety concept clearly. She demonstrated the hand cleaning techniques, share industry practices and safety standards with participants.A good training indeed.
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