I had a very disappointing experience at the Tampines outlet.
The front counter staff (seated on the left side, near the classroom entrance) provided poor customer service. I was having difficulty scanning the QR code and politely asked for assistance several times. Instead of offering help, she appeared unwilling to assist and displayed an unfriendly facial expression, making me feel very unwelcome.
For my second attendance, I noticed they are in lunch break, so I get her colleague called her out to assist me, she still looked unhappy and reluctant to help.
Customer service should be patient and professional, especially when customers are experiencing technical issues. I hope the management will look into this and improve the service experience at this outlet.