Customer Management (SSO Level 3)

This image has an empty alt attribute; its file name is Path-181.svg2 Days Course
SkillsFuture Credit
Mid Career Eligible
PSEA Eligible

Course Overview

Supervise Service Operation ( SSO Level 3)

Supervise Service Operation also known as Customer Management (Level 3), a module in WSQ Environmental Cleaning, is a core unit for WSQ Advanced Certificate in Environmental Cleaning. This course is suitable for cleaning supervisors.

Course Title

Customer Management (Level 3)

Course Objectives & Content

At the end of the course, the learner is able to:

  • Plan to meet internal and external customer requirements
  • Ensure the delivery of quality service
  • Monitor and review customer service

Cleaning Certification

Upon being assessed as “Competent”, learners will be awarded a WSQ Statement of Attainment (SOA).

Entry Requirement

Learners are encouraged to:

  • Have basic knowledge on own work role and the corresponding responsibilities and limitations
  • Have minimum secondary school education
  • Develop Writing, Reading, Listening and Speaking of English to a proficiency level equivalent to Workplace Literacy and Numeracy (WPLN) Level 3
  • Develop Numeracy skills to a proficiency level equivalent to Workplace Literacy and Numeracy (WPLN) Level 3 Have some cleaning work experience required.

Our staff and course consultants attending course enquirers would screen interested trainees whether they fulfill the course pre-requisites which include the above WPLN levels. Learners who do not meet the WPLN Levels would be encouraged to take up the appropriate WPLN courses.

Additional Note

Attendance requirement: min 75% attendance

Course completion requirements: Fulfill at least 75% min attendance and pass assessments – competent (Refer to mode of assessment for details)

Course Outline

  • Define service and quality standards to be offered in a given operational area in order to meet organisational service objectives
  • Collaborate with relevant business partners, customers and colleagues to enhance service planning
  • Use customer feedback and information to improve service planning
  • Develop specific plans that will ensure sustainable and consistent delivery of quality customer service
  • Identify service risks that may occur during service delivery
  • Develop effective contingency plans to deal with service risks affecting service delivery
  • Request for the resources required to execute service delivery plans.
  • Develop specific, measurable and realistic targets for staff delivery service
  • Brief relevant staff on their service objectives and targets in accordance with the service delivery plan
  • Acknowledge excellent service performance to motivate staff
  • Address problems relating to service operations
  • Encourage feedback from internal and external customer and staff on service operations
  • Collect and review feedback from customer and staff on service operations
  • Evaluate service operations against quantitative target set
  • Modify service operations in response to evaluation
  • Address problems relating to service operations
  • Encourage feedback from internal and external customer and staff on service operations
  • Monitor progress of refined service operations

Customer Management (SSO Level 3)

Other Courses Offered by Coursemology for WSQ Certificate for Environmental Cleaning

The participant who completes the following 5 modules will be awarded the WSQ Certificate of Environmental Cleaning.

More about WSQ Environmental Cleaning

For more information, please visit WSQ Environmental Cleaning Courses.

Course Feature

Course Feature

Course Provider: Associates Consulting Pte. Ltd.
UEN: 200006697N.
Course Reference Number: TGS-2023037875.
Mode Of Training: Classroom.
Funding Validity Period: 14 Sep 2023 to 13 Sep 2025.

FULL COURSE FEE$436.00
Singaporean 40 yrs and above$156.00
Singaporean 21-39 yrs / PR$236.00
Duration2 Days
(16 hrs)

Available in: English

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