Customer Management (SSO Level 3)

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Customer Management (SSO Level 3)

Course Overview

Supervise Service Operation ( SSO Level 3)

Supervise Service Operation also known as Customer Management (Level 3), a module in WSQ Environmental Cleaning, is a core unit for WSQ Advanced Certificate in Environmental Cleaning. This course is suitable for cleaning supervisors.

Course Title

Customer Management (Level 3)

Course Objectives & Content

At the end of the course, the learner is able to:

  • Plan to meet internal and external customer requirements
  • Ensure the delivery of quality service
  • Monitor and review customer service

Cleaning Certification

Upon being assessed as “Competent”, learners will be awarded a WSQ Statement of Attainment (SOA).

Course Outline

  • Define service and quality standards to be offered in a given operational area in order to meet organisational service objectives
  • Collaborate with relevant business partners, customers and colleagues to enhance service planning
  • Use customer feedback and information to improve service planning
  • Develop specific plans that will ensure sustainable and consistent delivery of quality customer service
  • Identify service risks that may occur during service delivery
  • Develop effective contingency plans to deal with service risks affecting service delivery
  • Request for the resources required to execute service delivery plans.
  • Develop specific, measurable and realistic targets for staff delivery service
  • Brief relevant staff on their service objectives and targets in accordance with the service delivery plan
  • Acknowledge excellent service performance to motivate staff
  • Address problems relating to service operations
  • Encourage feedback from internal and external customer and staff on service operations
  • Collect and review feedback from customer and staff on service operations
  • Evaluate service operations against quantitative target set
  • Modify service operations in response to evaluation
  • Address problems relating to service operations
  • Encourage feedback from internal and external customer and staff on service operations
  • Monitor progress of refined service operations

Customer Management (SSO Level 3)

Other Courses Offered by Coursemology for WSQ Certificate for Environmental Cleaning

The participant who completes the following 5 modules will be awarded the WSQ Certificate of Environmental Cleaning.

More about WSQ Environmental Cleaning

For more information, please visit WSQ Environmental Cleaning Courses.

Course Feature

Course Feature

Course Provider: Associates Consulting Pte Ltd.
UEN: 200006697N.
Course Reference Number: TGS-2023037875.
Mode Of Training: Classroom.
Funding Validity Period: 14 Sep 2023 to 13 Sep 2025.

Customer Management (SSO Level 3)

Singaporean 40 yrs and above$152.00
Singaporean 21-39 yrs / PR$232.00
Duration2 Days
(16 hrs)

Available in: English

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+65 6255 5584

Based on 87 reviews
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Tee AhwenwenTee Ahwenwen
08:50 26 Feb 23
Ms Ashley Shirley wong is a nice and cheerful teacher thanks for today 26feb23 thank you I am wenyi is teachable teacher and i understand everything and enjoying your lesson so much 😊 really appreciate that.
Ben HanBen Han
18:30 03 Jan 23
Coursemology provides a wide range of massage courses with flexible training schedules..Sales manager , Rachel Lip, assisted me quickly and positively with both my course enquiries as well as the registration of my chosen massage course in a fuss free manner..So for my friends out there...If you are looking to enrol for serious massage courses..Coursemology is your recommended choice...RegardsBen Han
Devaghi ATDevaghi AT
00:35 15 Aug 22
The trainers were very Knowledgeable n conducted the session to participants understanding. Friendly n approachable. Motivational approach during practicals. I benefited from Course. Tq, trainers.
Mohd IqbalMohd Iqbal
09:58 24 May 22
My Food and Hygiene course here was superb! Instructor is very helpful to ensure you understand the importance of Cleanliness and Safety in the kitchen. I highly recommend Coursemology.
02:58 12 May 22
Attended the Food Hygiene course at vision exchange. The course sign up and payment process was fast and simple. The instructor was fun and engaging and helpful. Highly recommend this place if you want to get your food hygiene cert.
Joey GanJoey Gan
09:29 24 Apr 22
My sister and I had many questions about the different courses. The staff present including the boss Mr Wee were very patient and friendly to help us. The centre at Toa Payoh was also easy to get to and centre facilities were kept clean and tidy. We have a very good experience.
ting siongting siong
06:05 19 Apr 22
The trainer is patient and able to explain food hygiene and safety concept clearly. She demonstrated the hand cleaning techniques, share industry practices and safety standards with participants.A good training indeed.

Coursemology is an online course directory, listing short courses in Singapore to provide information on WSQ courses and SkillsFuture Subsidy to corporates and individuals. We do course listing for training providers in Singapore to improve your employability via skills upgrading and job skills upskilling through skills development courses.

About Us

Training Locations

Toa Payoh Central
Blk 190 Toa Payoh Lorong 6, #02-514 Singapore 310190 (Above KFC)

9142 8897

Jurong East Central
2 Venture Drive, Vision Exchange, #07-23 Singapore 608526

8669 1718

Tampines Central
300 Tampines Avenue 5, NTUC Income Tampines Junction #07-05, Singapore 529653 (Opposite Our Tampines Hub)

8028 6619

Mon to Sun:
8:30am to 6:00pm
Closed on Public Holidays