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Customer Service Courses Singapore

WSQ Service Excellence are customer service courses in Singapore, designed to inculcate appropriate mindsets, hone practical skills and teach suggested work practices to ensure customer service excellence.

Part of the Soft Skills Training Courses list, these customer service training programs will cover methodologies on how employees can deliver excellent customer service experience, and impart simple yet effective customer service soft skills to build customer relations that will increase customer satisfaction.

Also available, are customer service leadership training, imparting valuable knowledge in designing customer experience and customer engagement.

This list covers Service Excellence Level 4 and Service Excellence Level 5 courses, which are eligible for SkillsFuture Credit & SkillsFuture Subsidy.

Customer Service Excellence (WSQ) Courses

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    Respond to Service ChallengesRead More

    Respond to Service Challenges

    Customer Service training to respond to service situations by recognising triggers leading to service challenges & use of service recovery techniques.
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    Customer Service Excellence (WSQ)
    WSQ Implement Operations for Service ExcellenceRead More

    WSQ Implement Operations for Service Excellence

    Customer Service training in effective teamwork to perform service delivery within organisation’s guidelines & escalating service performance issues.
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    Customer Service Excellence (WSQ)
    Engage in Service Innovation InitiativesRead More

    Engage in Service Innovation Initiatives

    Customer Service training in importance of service innovation & opportunities to generate ideas that contributes greatly to service innovation.
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    Customer Service Excellence (WSQ)
    Demonstrate the Service VisionRead More

    Demonstrate the Service Vision

    Customer Service training to exhibit & recognise the role that they take on in contributing actively to the service vision of the organisation.
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    Customer Service Excellence (WSQ)
    Contribute to Customer Service over Various PlatformsRead More

    Contribute to Customer Service over Various Platforms

    Customer Service Training to learn optimising available organisational resources when interacting with customers or stakeholders over different platforms.
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    Customer Service Excellence (WSQ)
    Going the Extra Mile to Create a Positive Customer ExperienceRead More

    Going the Extra Mile to Create a Positive Customer Experience

    Course training in identifying, understanding, meeting & exceeding customer expectations and needs, improving customer experience & customer satisfaction.
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    Customer Service Excellence (WSQ)
    Drive Service Quality and Customer SatisfactionRead More

    Drive Service Quality and Customer Satisfaction

    Drive Service Quality & Customer Satisfaction course involves the identification of relevant benchmark criteria/KPIs to manage customer service excellence.
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    Customer Service Excellence (WSQ)
    Champion Service InnovationRead More

    Champion Service Innovation

    Champion Service Innovation covers championing a service innovation culture within the organisation by executing a service innovation strategy.
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    Customer Service Excellence (WSQ)
    Drive Customer Loyalty for Service ExcellenceRead More

    Drive Customer Loyalty for Service Excellence

    Drive Customer Loyalty for Service Excellence covers development of customer loyalty strategies & recommending service operations plans changes that may impact customer loyalty.
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    Customer Service Excellence (WSQ)
    Innovate the Customer ExperienceRead More

    Innovate the Customer Experience

    Innovate the Customer Experience training covers methods to design, innovate and translate the desired customer experience into a service operations plan.
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    Customer Service Excellence (WSQ)
    Lead with Service VisionRead More

    Lead with Service Vision

    Lead with Service Vision covers leading a team to deliver service excellence that is in line with the organisation’s customer-focused strategy.
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    Customer Service Excellence (WSQ)
    Manage Partnerships for Service ExcellenceRead More

    Manage Partnerships for Service Excellence

    Manage Partnerships for Service Excellence covers assessing effectiveness of service partnerships and strengthening relationships with service partners.
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    Customer Service Excellence (WSQ)
    Develop Service Recovery FrameworkRead More

    Develop Service Recovery Framework

    Develop Service Recovery Framework covers ascertaining service delivery gaps, developing service recovery framework, cascading service recovery procedures to staff and evaluating the impact of the strategies.
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    Customer Service Excellence (WSQ)
    Foster Service InnovationRead More

    Foster Service Innovation

    Foster Service Innovation covers leading a team to generate service innovation ideas, facilitate implementation & evaluate the success of the implemention.
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    Customer Service Excellence (WSQ)
    Develop New Products / ServicesRead More

    Develop New Products / Services

    Develop New Products / Services covers planning, development and implementation of new product or services to address customer needs and expectations.
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    Customer Service Excellence (WSQ)
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