Customer Service Courses Singapore
WSQ Service Excellence are customer service courses in Singapore, designed to inculcate appropriate mindsets, hone practical skills and teach suggested work practices to ensure customer service excellence.
Part of the Soft Skills Training Courses list, these customer service training programs will cover methodologies on how employees can deliver excellent customer service experience, and impart simple yet effective customer service soft skills to build customer relations that will increase customer satisfaction.
Also available, are customer service leadership training, imparting valuable knowledge in designing customer experience and customer engagement.
This list covers Service Excellence Level 4 and Service Excellence Level 5 courses, which are eligible for SkillsFuture Credit & SkillsFuture Subsidy.
Customer Service Excellence (WSQ) Courses
WSQ Achieve Service Vision
This unit covers knowledge and application skills in demonstrating the organisation’s service vision, and recognising the role that one plays in contributing to the…
WSQ Service Innovation
This module covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a…
WSQ Engage Service Excellence (Online)
Course Title WSQ Engage Service Excellence (Synchronous e-learning) Course Objectives On completion of this module, learners will be able to: Unit 1: Provide Go-the-Extra-Mile…
WSQ Establish Excellent Relationships for Customer Confidence (Online)
This module covers knowledge and application skills to build customer confidence in the organization and to develop customer relationships that build customer loyalty. It…
