Customer Service Courses Singapore
WSQ Service Excellence are customer service courses in Singapore, designed to inculcate appropriate mindsets, hone practical skills and teach suggested work practices to ensure customer service excellence.
These customer service training will cover methodologies on how employees can deliver excellent customer service experience, and impart simple yet effective communication skills to build a customer relations that will increase customer satisfaction.
This list covers Service Excellence Level 4 and Service Excellence Level 5 courses. These customer service short courses can amount to a WSQ Diploma in Service Leadership
Customer Service Excellence (WSQ) Courses
Champion Service Innovation
Champion Service Innovation covers championing a service innovation culture within the organisation by executing a service innovation strategy.
Drive Customer Loyalty for Service Excellence
Drive Customer Loyalty for Service Excellence covers development of customer loyalty strategies & recommending service operations plans changes that may impact customer loyalty.
Drive Service Quality and Customer Satisfaction
Drive Service Quality & Customer Satisfaction course involves the identification of relevant benchmark criteria/KPIs to manage customer service excellence.
Innovate the Customer Experience
Innovate the Customer Experience training covers methods to design, innovate and translate the desired customer experience into a service operations plan.
Lead with Service Vision
Lead with Service Vision covers leading a team to deliver service excellence that is in line with the organisation’s customer-focused strategy.
Manage Partnerships for Service Excellence
Manage Partnerships for Service Excellence covers assessing effectiveness of service partnerships and strengthening relationships with service partners.
Develop Service Recovery Framework
Develop Service Recovery Framework covers ascertaining service delivery gaps, developing service recovery framework, cascading service recovery procedures to staff and evaluating the impact of the strategies.
Foster Service Innovation
Foster Service Innovation covers leading a team to generate service innovation ideas, facilitate implementation & evaluate the success of the implemention.
Develop New Products / Services
Develop New Products / Services covers planning, development and implementation of new product or services to address customer needs and expectations.