Customer Service Excellence (WSQ)

WSQ Service Excellence are customer service courses in Singapore, designed to inculcate appropriate mindsets, hone practical skills and teach suggested work practices to ensure customer service excellence.

Part of the Soft Skills Training Courses list, these customer service training programs will cover methodologies on how employees can deliver excellent customer service experience, and impart simple yet effective customer service soft skills to build customer relations that will increase customer satisfaction.

Also available, are customer service leadership training, imparting valuable knowledge in designing customer experience and customer engagement. This list covers Service Excellence Level 4 and Service Excellence Level 5 courses, which are eligible for SkillsFuture Credit & SkillsFuture Subsidy.