WSQ Establish Excellent Relationships for Customer Confidence (Online)

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WSQ Establish Excellent Relationships for Customer Confidence (Online)

Course Overview

This module covers knowledge and application skills to build customer confidence in the organization and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges.

Course Title

WSQ Establish Excellent Relationships for Customer Confidence (Synchronous e-learning)

Course Objectives

On completion of this module, learners will be able to:

  • Develop knowledge of organisation’s product or service offerings and customer profile.
  • Establish customer rapport to build customer confidence in accordance with the organisation’s guidelines.
  • Provide post-sales follow up in accordance with the organisation’s guidelines.
  • Respond to service opportunities and escalated service challenges to reinforce customers’ confidence in the organisation.

WSQ Establish Excellent Relationships for Customer Confidence (Online)

Course Content

  • Methods to develop knowledge of organisation’s product or service offering
  • Understanding types of customers and their profiles
  • How to build customer rapport and customer confidence
  • Understanding organisation vision, mission, values and service standards
  • Post-sales follow up
  • How to respond to service opportunities
  • Understanding service challenges and triggers in the service environment
  • How to respond to escalated service challenges

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Course Feature

Course Feature

Course Provider: James Cook Institute Pte Ltd
UEN: 198802365N
Course Reference Number: TGS-2019504044
Mode Of Training: Classroom
Funding Validity Period: 01 Jan 2020 – 22 Aug 2023

WSQ Establish Excellent Relationships for Customer Confidence (Online)

Singaporean 40 yrs and above$171.00
Singaporean 21-39 yrs / PR$261.00
Duration2 Days
PSEA Eligible

Available in: English

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+65 6255 5584

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Tee AhwenwenTee Ahwenwen
08:50 26 Feb 23
Ms Ashley Shirley wong is a nice and cheerful teacher thanks for today 26feb23 thank you I am wenyi is teachable teacher and i understand everything and enjoying your lesson so much 😊 really appreciate that.
Ben HanBen Han
18:30 03 Jan 23
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Devaghi ATDevaghi AT
00:35 15 Aug 22
The trainers were very Knowledgeable n conducted the session to participants understanding. Friendly n approachable. Motivational approach during practicals. I benefited from Course. Tq, trainers.
Mohd IqbalMohd Iqbal
09:58 24 May 22
My Food and Hygiene course here was superb! Instructor is very helpful to ensure you understand the importance of Cleanliness and Safety in the kitchen. I highly recommend Coursemology.
02:58 12 May 22
Attended the Food Hygiene course at vision exchange. The course sign up and payment process was fast and simple. The instructor was fun and engaging and helpful. Highly recommend this place if you want to get your food hygiene cert.
Joey GanJoey Gan
09:29 24 Apr 22
My sister and I had many questions about the different courses. The staff present including the boss Mr Wee were very patient and friendly to help us. The centre at Toa Payoh was also easy to get to and centre facilities were kept clean and tidy. We have a very good experience.
ting siongting siong
06:05 19 Apr 22
The trainer is patient and able to explain food hygiene and safety concept clearly. She demonstrated the hand cleaning techniques, share industry practices and safety standards with participants.A good training indeed.

Coursemology is an online course directory, listing short courses in Singapore to provide information on WSQ courses and SkillsFuture Subsidy to corporates and individuals. We do course listing for training providers in Singapore to improve your employability via skills upgrading and job skills upskilling through skills development courses.

About Us

Training Locations

Olympus Learning Academy

Blk 190 Toa Payoh Lorong 6, #02-514
Singapore 310190

2 Venture Drive Vision Exchange, #07-23 Singapore 608526

NTUC Income Tampines Junction, 300 Tampines Avenue 5 (Opposite Our Tampines Hub) #07-05 Singapore 529653

Mon to Sun : 8:30am to 6:00pm
Closed on Public Holidays