WSQ Establish Excellent Relationships for Customer Confidence
 | 2 Day Course |
 | SkillsFuture Credit Eligible |
| PSEA Eligible |
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Course Overview
This module covers knowledge and application skills to build customer confidence in the organization and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges.
Course Title
WSQ Establish Excellent Relationships for Customer Confidence
Course Objectives
On completion of this module, learners will be able to:
- Develop knowledge of organisation’s product or service offerings and customer profile.
- Establish customer rapport to build customer confidence in accordance with the organisation’s guidelines.
- Provide post-sales follow up in accordance with the organisation’s guidelines.
- Respond to service opportunities and escalated service challenges to reinforce customers’ confidence in the organisation.
WSQ Establish Excellent Relationships for Customer Confidence
Course Content
- Methods to develop knowledge of organisation’s product or service offering
- Understanding types of customers and their profiles
- How to build customer rapport and customer confidence
- Understanding organisation vision, mission, values and service standards
- Post-sales follow up
- How to respond to service opportunities
- Understanding service challenges and triggers in the service environment
- How to respond to escalated service challenges
Course Feature
Course Feature
Course Provider: James Cook Institute Pte. Ltd.
UEN: 198802365N
Course Reference Number: TGS-2019504044
Mode Of Training: Classroom
Funding Validity Period: 01 Jan 2020 To 22 Aug 2025
| FULL COURSE FEE | $490.50 |
|---|---|
| Singaporean 40 yrs and above | $175.50 |
| Singaporean 21-39 yrs / PR | $265.50 |
| Duration | 2 Days |
Available in: English
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