WSQ Service Innovation

This image has an empty alt attribute; its file name is Path-181.svg2 Days Course
SkillsFuture Credit Eligible
PSEA and UTAP Ineligible

Course Overview

This module covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.

Course Title

WSQ Service Innovation

Course Objectives

On completion of this module, learners will be able to:

  • Recognise the importance of service innovation in the organisation
  • Generate potential service innovation ideas to transform the customer experience
  • Evaluate potential service innovation ideas according to organisational evaluation criteria
  • Present mock up of service innovation ideas to stakeholders

WSQ Service Innovation

Course Content

  • Importance of Service Innovation
  • Methods to Generate Potential Service Innovation Ideas
  • Evaluating Potential Service Innovation Ideas
  • Organisational Evaluation Criteria on Ideas Generated
  • Creating and Presenting Mock-ups
  • Who are the Stakeholders and Types of Stakeholders’ Decisions
  • Follow-up Actions on Ideas Generated

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Course Feature

Course Feature

Course Provider: James Cook Institute Pte. Ltd.
UEN: 198802365N
Course Reference Number: TGS-2019504190
Mode Of Training: Classroom
Funding Validity Period: 01 Jan 2020 – 07 Aug 2025

Singaporean 40 yrs and above$175.50
Singaporean 21-39 yrs / PR$265.50
Duration2 Days

Available in: English

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