WSQ Service Innovation

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Course Overview

This module covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.

Course Title

WSQ Service Innovation

Course Objectives

On completion of this module, learners will be able to:

  • Recognise the importance of service innovation in the organisation
  • Generate potential service innovation ideas to transform the customer experience
  • Evaluate potential service innovation ideas according to organisational evaluation criteria
  • Present mock up of service innovation ideas to stakeholders

WSQ Service Innovation

Course Content

  • Importance of Service Innovation
  • Methods to Generate Potential Service Innovation Ideas
  • Evaluating Potential Service Innovation Ideas
  • Organisational Evaluation Criteria on Ideas Generated
  • Creating and Presenting Mock-ups
  • Who are the Stakeholders and Types of Stakeholders’ Decisions
  • Follow-up Actions on Ideas Generated

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Course Feature

Course Feature

Course Provider: Eagle Infotech Consultants Pte Ltd
UEN: 198802365N
Course Reference Number: TGS-2019504190
Mode Of Training: Classroom
Funding Validity Period: 01 Jan 2020 – 07 Aug 2023

WSQ Service Innovation

Singaporean 40 yrs and above$166.50
Singaporean 21-39 yrs / PR$256.50
Duration2 Days

Available in: English

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Based on 71 reviews
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Devaghi ATDevaghi AT
00:35 15 Aug 22
The trainers were very Knowledgeable n conducted the session to participants understanding. Friendly n approachable. Motivational approach during practicals. I benefited from Course. Tq, trainers.
Mohd IqbalMohd Iqbal
09:58 24 May 22
My Food and Hygiene course here was superb! Instructor is very helpful to ensure you understand the importance of Cleanliness and Safety in the kitchen. I highly recommend Coursemology.
02:58 12 May 22
Attended the Food Hygiene course at vision exchange. The course sign up and payment process was fast and simple. The instructor was fun and engaging and helpful. Highly recommend this place if you want to get your food hygiene cert.
Joey GanJoey Gan
09:29 24 Apr 22
My sister and I had many questions about the different courses. The staff present including the boss Mr Wee were very patient and friendly to help us. The centre at Toa Payoh was also easy to get to and centre facilities were kept clean and tidy. We have a very good experience.
ting siongting siong
06:05 19 Apr 22
The trainer is patient and able to explain food hygiene and safety concept clearly. She demonstrated the hand cleaning techniques, share industry practices and safety standards with participants.A good training indeed.

Coursemology is an online course directory, listing short courses in Singapore to provide information on WSQ courses and SkillsFuture Subsidy to corporates and individuals. We do course listing for training providers in Singapore to improve your employability via skills upgrading and job skills upskilling through skills development courses.

About Us

Training Locations

Olympus Learning Academy

Blk 190 Toa Payoh Lorong 6, #02-514
Singapore 310190

2 Venture Drive Vision Exchange, #07-23 Singapore 608526

NTUC Income Tampines Junction, 300 Tampines Avenue 5 (Opposite Our Tampines Hub) #07-05 Singapore 529653

Mon to Sun : 8:30am to 6:00pm
Closed on Public Holidays