Effective Business Writing Supported by Generative AI Tools

Course Content

• LO1. Define the required flow, structure and contents of reports and other business communiques
• LO2. Create effective business reports and communiques with the help of generative AI tools •
• LO3. Review drafted communiques for sufficiency of coverage and completeness with the help of generative AI tools
• LO4. Edit drafted communiques to minimise errors with the help of generative AI tools
• LO5. Submit finalised reports and communiques to relevant stakeholders
• LO6. Elicit feedback for improvement from relevant stakeholders

Learning Outcomes

Upon completion of this course, participants will be able to:

• Define the required flow, structure, and content for various business reports and communications.
• Leverage generative AI tools to create effective and persuasive business documents.
• Tailor messages to different audiences for better engagement and impact.
• Review and refine drafted communications for clarity, tone, completeness, and accuracy with the help of AI.
• Apply feedback to continuously improve the effectiveness of their business writing.

Course Outline

This course will cover the following topics:

• Fundamentals of Effective Business Writing: Learn to structure clear, concise, and professional documents, and tailor content to specific audiences by determining the appropriate tone and style.
• Leveraging AI for Content Creation: Utilize generative AI tools like ChatGPT, Gemini, and Perplexity to brainstorm ideas, draft initial outlines, and generate content for reports and communications.
• Enhancing and Refining with AI: Employ AI to enhance drafts by improving sentence structure, checking for grammatical errors, assessing logical flow, and incorporating AI-generated insights to strengthen your message.
• Crafting Audience-Centric Messages: Use AI-supported insights to adapt the tone, language, and structure of your writing to suit different audience needs and ensure your message is impactful.
• Finalising and Seeking Feedback: Prepare and submit finalised documents through appropriate channels and learn to actively elicit and incorporate feedback for continuous improvement in future communications.

AI Tools Used

Perplexity: A research-focused tool for quickly finding accurate, cited information to support your reports and business documents.

ChatGPT: A versatile writing assistant for brainstorming ideas, refining drafts, and structuring professional documents.

Gemini: A multimodal tool used to analyze audience needs and generate insights for creating targeted messaging.

Minimum Entry Requirement

• At least a GCE ‘N’ Level graduate or a Workplace Literacy Level 5 or higher
• At least one year of working experience in a role that uses computers at work
• Learners who do not meet the education qualification requirements but have at least 3 years of relevant working experience can be admitted on a case-by-case basis subject to approval by the Management Representative.

Course Funding Options

Eligible Singaporeans can use SkillsFuture Credit to offset course fees, while NTUC members can utilise UTAP for up to 50% funding (capped at $250 per year). Companies can also benefit from Absentee Payroll (AP) funding at $4.50 per hour, capped at $100,000 per year. 

Funding Eligibility Criteria

Individual Sponsored Trainee

Company Sponsored Trainee

– Singapore Citizens or Singapore Permanent Residents – From 1 October 2023, all attendance-taking for SkillsFuture Singapore’s (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses – Trainee must achieve at least 75% attendance – Trainee must pass all prescribed tests/assessments and attain 100% competency – We reserve the right to claw back the funded amount from trainee if he/she does not meet the eligibility criteria

– Singapore Citizens or Singapore Permanent Residents – From 1 October 2023, all attendance-taking for SkillsFuture Singapore’s (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses – Trainee must achieve at least 75% attendance – Trainee must pass all prescribed tests/assessments and attain 100% competencyWe reserve the right to claw back the funded amount from trainee if he/she does not meet the eligibility criteria

Funding Types

Individual Sponsored Trainee	Company Sponsored Trainee
SkillsFuture: – Eligible Singapore Citizens can use their SkillsFuture Credits to offset course fee payable after funding UTAP: – This course is eligible for Union Training Assistance Programme (UTAP) – NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP	Absentee Payroll (AP) Funding: – $4.50 per hour, capped at $100,000 per enterprise per calendar year – AP funding will be computed based on the actual number of training hours attended by the trainee