Automation Management (Generative AI Chatbots)
 | 2 Days Course |
 | SkillsFuture Credit Eligible |
| PSEA Eligible |
Course Overview
Automation Management (Generative AI Chatbots)
This course equips participants with the knowledge and skills to successfully integrate Generative AI-powered chatbots into their organization’s service delivery. The course will equip learners with the expertise to review, build, optimise, and evaluate the efficacy of Large Language Models (LLM)-powered chatbots for their customer service operations. Learners will explore various no-code chatbot builders powered by popular Generative AI platforms and their strengths and limitations along with how to optimise chatbot performance. Additionally, they will learn about how to integrate these chatbots into existing platforms and technologies used by their organisations and evaluate the benefits and trade-offs of adopting such technologies in customer service.
Course Title
Automation Management: Developing Generative AI Chatbots for Customer Service
Automation Management (Generative AI Chatbots)
Course Content
- LO1. Appraise the strengths and limitations of various Generative AI-powered chatbot builders
- LO2. Assess the benefits and trade-offs of deploying Generative AI-powered chatbots for their organisation
- LO3. Apply optimisation techniques to build and enhance Generative AI-powered chatbots for integration into customer service processes
Minimum Entry Requirement
- At least a GCE ‘N’ Level graduate or a Workplace Literacy Level 5 or higher
- At least one year of working experience in a role that uses computers at work
- Learners who do not meet the education qualification requirements but have at least 3 years of relevant working experience can be admitted on a case-by-case basis subject to approval by the Management Representative.
Course Feature
Course Feature
Course Provider: AESTHETICAR PTE. LTD.
UEN: 201400645K
Course Reference Number: TGS-2025054854
Mode Of Training: Classroom
Funding Validity Period: 30 Apr 2025 – 29 Apr 2027
Internal Course ID: 2417
| FULL COURSE FEE (Non Singaporeans and Singaporeans Below 21) | $872.00 |
|---|---|
| SINGAPOREAN 40 YRS AND ABOVE (AFTER SUBSIDY) | $312.00 |
| SINGAPOREAN 21-39 YRS/PR (AFTER SUBSIDY) | $472.00 |
| Duration | 2 Days (16 hours) |
Available in: English
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