WSQ Service Innovation
 | 2 Days Course |
 | SkillsFuture Credit Eligible |
| PSEA and UTAP Ineligible |
Free Enquiry
Book Class
Corporate Booking
Course Overview
This module covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.
Course Title
WSQ Service Innovation
Course Objectives
On completion of this module, learners will be able to:
- Recognise the importance of service innovation in the organisation
- Generate potential service innovation ideas to transform the customer experience
- Evaluate potential service innovation ideas according to organisational evaluation criteria
- Present mock up of service innovation ideas to stakeholders
WSQ Service Innovation
Course Content
- Importance of Service Innovation
- Methods to Generate Potential Service Innovation Ideas
- Evaluating Potential Service Innovation Ideas
- Organisational Evaluation Criteria on Ideas Generated
- Creating and Presenting Mock-ups
- Who are the Stakeholders and Types of Stakeholders’ Decisions
- Follow-up Actions on Ideas Generated
See more Customer Service Courses →
Course Feature
Course Feature
Course Provider: James Cook Institute Pte. Ltd.
UEN: 198802365N
Course Reference Number: TGS-2019504190
Mode Of Training: Classroom
Funding Validity Period: 01 Jan 2020 – 07 Aug 2025
| FULL COURSE FEE | $490.50 |
|---|---|
| Singaporean 40 yrs and above | $175.50 |
| Singaporean 21-39 yrs / PR | $265.50 |
| Duration | 2 Days |
Available in: English
Book Class Now!
