Conflict Management
 | 2 Days Course |
 | SkillsFuture Credit |
| PSEA Eligible |
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Course Overview
Conflict Management
The new trend in conflict management is to maintain or enhance relationship while solving the conflict. This course is designed on the premise that working together, supervisors will:
- Identifying roles and responsibilities of each member to resolve conflict
- Encouraging effective conflict strategies
- Assessing effectiveness of conflict management
- Document conflict management details for all involved parties
Course Title
Conflict Management
Course Objectives
By the end of this course, learners will be able to:
- Identify signs, stages and causes of conflict
- Explain roles and responsibilities of all employees to reduce conflict for better performance
- Apply conflict management techniques to resolve and manage conflicts
- Employ right resources to help resolve conflicts
- Prepare conflict management report and monitor conflict management progress
Entry Requirement
- Learners must be able to read, write, speak and listen to English at secondary school level
- Learners to have minimum GCE ‘O’ level or ITE certificate education
- Learner should have at least 1 year’s working experience in any industry
Conflict Management
Course Content
1. Are we having conflict?
- Understanding conflict
- Signs, stages and causes of conflicts
- Point of contention
2. My Role in conflict
- Individual roles and accountabilities for managing conflicts
- Identify roles and responsibilities of team members to minimise sources of conflicts that may affect team performance
- Team leader roles and accountabilities for managing conflicts
3. Let’s resolve conflict
- Conflict management techniques
- Facilitation, communication and negotiation methods for managing conflicts
- Legal and ethical considerations relating to conflict management
- Work with affected team members to resolve conflicts
4. Find helping resources to resolve conflict
- Research sources of internal and external assistance to resolve the conflicts
- Organisational policies and procedures which provide clarification or assistance in relation to the management of conflict
5. Document and Monitor Conflict Management Progress
- Write reports, including comprehensive details of the conflicts, the parties involved, discussions with all parties and the management
- Monitor and review agreed actions to resolve conflicts
Who Should Attend This Course
The audience is supervisory staff with leadership responsibilities, relevant for all sectors
Course Feature
Course Feature
Course Provider: James Cook Institute Pte. Ltd.
UEN: 198802365N
Course Reference Number: TGS-2022014975
Mode Of Training: Classroom
Funding Validity Period: 09 Aug 2022 To 08 Aug 2026
| FULL COURSE FEE (Non Singaporeans and Singaporeans Below 21) | $490.50 |
|---|---|
| SINGAPOREAN 40 YRS AND ABOVE (AFTER SUBSIDY) | $175.50 |
| SINAGPOREAN 21-39 YRS/PR (AFTER SUBSIDY) | $265.50 |
| Duration | 2 Days |
Available in: English
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