Essential Supervisory Skills

Course Overview

(WSQ) Essential Supervisory Skills

Executives these days face a VUCA world, which stands for Volatile, Uncertain, Complex and Ambiguous. According to Peter F. Drucker, an effective executive is someone who can “get the right things done”. To navigate this rapidly changing environment, leaders must learn fast, learn widely and convert the learning into effective actions.

This workshop aims to unlock your leadership potential and equips you with essential competencies to supervise teams in service-driven industries. It focuses on key skills such as guiding teams, fostering a positive culture, and addressing performance gaps to achieve organisational goals.

In this workshop, participants will learn:

• Recognise the importance of your roles and responsibilities as a Supervisor in alignment with organisational vision and strategic goals
• Adopt appropriate leadership styles and effective practices to lead your team
• Apply effective delegation and empowerment techniques to manage team’s operations
• Build a positive stakeholder-centric culture to enhance team cohesion and drive service excellence
• Analyse team performance issues and identify suitable actions to address the issues

Course Title

Essential Supervisory Skills

Course Outline.

1. Leadership in a Supervisory Role

• Transition from an Individual Contributor to a Supervisory Role
• Leadership Styles
• Effective Leadership Practices
• Leadership Application

2. Delegation and Empowerment

• Differentiating between Coaching, Delegation & Empowerment
• Understanding Delegation
• Understanding Empowerment

3. Building a Positive Culture to Lead

• Identifying Key Stakeholders & Their Needs
• Demonstrate Empathy Through Active Communication
• Recognising Efforts & Showing Appreciation

4. Diagnose Team Performance for Improvement

• Performance Analysis Flowchart
• Performance Analysis for Improvement