WSQ Leading with Empathy
 | 2 Days Course |
 | SkillsFuture Credit |
| PSEA Eligible |
Course Overview
WSQ Leading with Empathy
This course explores the power of empathy in leadership. Participants will gain a deeper understanding of empathy, its benefits for leaders and teams, and practical strategies to cultivate and express empathy in everyday situations. Through interactive activities, discussions, and self-reflection, leaders will develop their ability to connect with their teams on a deeper level, build trust, and foster a positive, inclusive and productive work environment.
Course Title
WSQ Leading with Empathy
Course Objectives
By the end of this course, learners will be able to:
- Identify the benefits of fostering inclusiveness within diverse teams, and the importance and dimensions of empathy.
- Developing their empathy skills to promote an inclusive and di-verse work environment.
- Applying empathy methodology in a difficult conversation to effectively navigate diversity challenges and opportunities in service situations.
- Utilizing ability to enhance team cohesion and an inclusive workplace via fostering trust and belonging, emotional intelligence, and addressing challenges and opportunities.
- Constructing an action plan with empathetic communication and best practices to promote an inclusive and diverse work environment.
WSQ Leading with Empathy
Course Content
Learning Unit 1: The Power of Empathy
- What is empathy?
- The different dimensions of empathy (cognitive, emotional, compassionate)
- The neuroscience of empathy
- Why is empathy important in leadership?
- Benefits of leading with empathy for individuals, teams, and the organization
Learning Unit 2: Building Your Empathy Muscle
- Self-assessment of empathy
- Identifying personal strengths and weaknesses
- Strategies to develop and strengthen empathy skills
- Active listening techniques
- The importance of non-verbal communication in building empathy
Learning Unit 3: Communicating with Empathy
- Recognizing and understanding emotions in yourself and others
- Using language that fosters connection and empathy
- Providing constructive feedback and support in an empathetic way
- Navigating difficult conversations with empathy
Learning Unit 4: Creating an Empathetic Workplace
- Fostering trust and psychological safety
- Building a culture of inclusion and belonging
- Encouraging emotional intelligence within the team
- Recognizing and addressing employee burnout
Learning Unit 5: Putting it into Practice
- Developing an action plan to apply empathy in your leadership style
- Case studies and role-playing exercises to practice empathetic communication
- Sharing best practices and ongoing support
Who Should Attend This Course
This course is designed for leaders, supervisors, and managers who want to lead their teams more effectively and efficiently, all while fostering empathy.
Entry Requirement
- Learners must be able to read, write, speak and listen to English at basic level.
- Learner should have at least 1 year’s working experience in any industry.
Course Feature
Course Feature
Course Provider: James Cook Institute Pte. Ltd.
UEN: 198802365N
Course Reference Number: TGS-2024049357
Mode Of Training: Classroom
Funding Validity Period: 25 Sep 2024 – 24 Sep 2026
| FULL COURSE FEE (Non Singaporeans and Singaporeans Below 21) | $872.00 |
|---|---|
| SINGAPOREAN 40 YRS AND ABOVE (AFTER SUBSIDY) | $472.00 |
| SINAGPOREAN 21-39 YRS/PR (AFTER SUBSIDY) | $312.00 |
| Duration | 2 Days |
Available in: English
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