Make Diversity Work in the New Normal – Level 3

Course Overview

Make Diversity Work in the New Normal – Level 3

To promote an inclusive work environment, learners need to understand the requirements and standards of “Make Diversity Work in the New Normal” so that they can nurture their teams and align team goals to achieve organisational objectives. Critically, learners will be equipped with knowledge and skills to apply strategies to promote diversity in their teams. Such strategies are crucial if the team is to weather the economic storms and tap challenges that may arise to build a cohesive team.

With a strong and cohesive team in place, learners will be well-placed to identify challenges and opportunities relating to diversity. They will also be equipped with skills and knowledge to assess and manage the opportunities so identified. To that end, they will continue to strengthen team cohesion and deliver service excellence within a diverse work environment.

Course Title

Make Diversity Work in the New Normal – Level 3

Course Objectives

By the end of this course, learners will be able to:

• Apply strategies to promote inclusivity in a diverse work environment
• Apply strategies to build a cohesive service team
• Manage diversity challenges and opportunities to strengthen the team for service delivery excellence

Entry Requirement

• Workforce Skills Qualifications (“ES WSQ”) Workplace Literacy (“WPL”) level 3.
• Be able to read and write English at a proficiency level equivalent to ES WSQ WPL level 3.
• Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (“WPN”) level 3.
• Learners to have minimum GCE ‘O’ level or ITE certificate education
• Learner should have at least 1 year’s working experience in any industry.