Skillsfuture For Digital Workplace 2.0 (Tourism Sector)

Course Overview

Skillsfuture For Digital Workplace 2.0 (Tourism Sector)

This course is targeted towards those in the Tourism sector.  We will cover all the technological advances that is impacting or will impact the sector.  In this course, we will understand how the various technology that is used or can be implemented in the sector as well as the digital skills that is needed for the workforce in order to function optimally.

Learners will be able to understand and apply analytics to analyse customer profiles, preferences, demands as well as to optimise operational resources. Learners will also be to use automation tools and mobile apps to support business operations like hotel room check-in, flight information, travel itinerary, etc. Finally learners will be able to identify cybersecurity risks associated with the tourism sector and to mitigate those risks.

Course Title

Skillsfuture For Digital Workplace 2.0 (Tourism Sector)

Course Objectives

Learning Outcomes

By the end of this course, learners will be able to:

• State the jobs and digital skills required in the current and future digital economy
• Describe the work requirements in a technology-rich environment and know the associated cybersecurity risks
• Identify various digital applications and tools in work applications, including widely applicable national and sectoral platforms
• Suggest how data and information can be used
• Perform functional outcomes such as the use of digital tools and software to access various learning paths and content
• Develop a post-course action plan to continue learning (i.e., to identify courses that would allow participants to further deepen their skills in the four key areas).

Training Methodology

• Interactive lecture
• Group discussion
• Hands-on activity
• Tech-enabled learning through Chatbots and Online Quiz

Entry Requirement

• Learners must be able to read, write, speak and understand English at Secondary school level
• Learners to have minimum GCE ‘O’ level or ITE certificate education
• Learner should have at least 1 year’s working experience in any industry