WSQ Strengthen Resilience with Emotional Intelligence @ Workplace – Level 1

Course Overview

WSQ Strengthen Resilience with Emotional Intelligence @ Workplace – Level 1

 This course will enable learners to recognise diversity markers and be cognisant of the importance of inclusiveness at the workplace. They can apply emotional intelligence in responding to workplace conflicts arising from diversity and manage personal anxieties when encountering new work situations and job requirements in a diverse service environment. They will also be able to apply resilience techniques to manage personal stress when handling challenges in a diverse service environment.

Course Title

WSQ Strengthen Resilience with Emotional Intelligence @ Workplace – Level 1

Entry Requirements

• Be able to listen and speak English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (“ES WSQ”) Workplace Literacy (“WPL”) level 3.
• Be able to read and write English at a proficiency level equivalent to ES WSQ WPL level 3.
• Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (“WPN”) level 3.
• Learners to have minimum GCE ‘O’ level or ITE certificate education
• The learner should have at least 1 year’s working experience in any industry.

Course Objectives

By the end of this course, learners will be able to:

• Explain the importance of inclusiveness in a diverse service environment
• Contribute ideas to improve service delivery based on understanding of diversity markers and identify diversity challenges and opportunities at the workplace
• Apply aspects of emotional intelligence to interact effectively with team members and customers in a diverse service environment
• Demonstrate resilience in handling service challenges in a diverse service environment with appropriate methods to demonstrate resilience
• Deliver service excellence in diverse work environment to diverse range of customers to meet organisation’s service standards
• Monitor self-ability to seek improvement in handling diversity in a service environment with appropriate methods to monitor self-ability