WSQ Communicate Effectively at the Workplace

Course Overview

WSQ Communicate Effectively at the Workplace

In a communication process, we encourage open communication by informing and sharing information with one another. Effective communication promotes trust and engagement, encourages productivity and reduces stress and anxiety for all. Relationships are strengthened and the workplace becomes a hive for harmonious working.

Hence it is important to equip our staff with the skills and abilities to communicate successfully to higher performance. This 16-hours Level 1 course will provide learners with the necessary competencies to be effective communicator.

Course Title

WSQ Communicate Effectively at the Workplace

Entry Requirements

• Learners must be able to read, write, speak and listen to English at secondary school level 
• Learners to have minimum GCE ‘O’ level or ITE certificate education 
• Learner should have at least 1 year’s working experience in any industry 

Course Objectives

By the end of this course, learners will be able to:

• Use effective communication techniques to interpret, clarify, analyse and respond to information received,
• Recognise workplace conflict and
• Use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences