WSQ Facilitate Effective Communication and Engagement at the Workplace

Course Content

Learning Unit 1: Communicate organisational communication policies and procedures to staff and monitor their compliance

• Organisational Communication Policies and Procedures

Learning Unit 2: Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures

• Channels of Communication

• Aspects to consider when maintaining channels of communication

• Involvement of Other Parties

• Barriers to communication

• Latest and Relevant Work-Related Information

Learning Unit 3: Promote effective communication among staff taking into account diversity Issues

• Promote Effective Communication

• Diversity Issues

Learning Unit 4: Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings

• Communication Techniques

• Communication Tools

• Methods to Coach Staff

• Organisational and Professional Standards

• Ways to Determine Communication Styles

• People

• Communication Styles

Learning Unit 5: Assess conflict situation and develop appropriate conflict resolution strategies

• Preparation Process for Effective Engagement of Conflict

Learning Unit 6: Resolve conflict using appropriate conflict resolution strategies, approaches and techniques

• Conflict Resolution Techniques

• Appropriate Communication Techniques

• Negotiation Styles

• Confirm Resolution of Conflict and Types of Agreed Follow-Up Actions

• Sources of Expert Advice and Mediation

Who Should Attend This Course

This training is relevant to front-line workers, staff in supervising roles or individuals in professional/talent positions with supervisory  responsibilities and the self-employed who have to:

• Work with others on a daily basis
• Work in a project team
• Take responsibility for specific workplace resources
• Join a task force at short notice to handle specific tasks within the  enterprise

Entry Requirement

• Learners must be able to read, write, speak and listen English at secondary school level
• Learners to have minimum GCE ‘O’ level or ITE certificate education
• Learner should preferably have at least 1 year’s working experience in any industry