WSQ Service Innovation
 | 2 Days Course |
 | SkillsFuture Credit Eligible |
| PSEA and UTAP Ineligible |
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Course Overview
This module covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.
Course Title
WSQ Service Innovation
Course Objectives
On completion of this module, learners will be able to:
- Recognise the importance of service innovation in the organisation
- Generate potential service innovation ideas to transform the customer experience
- Evaluate potential service innovation ideas according to organisational evaluation criteria
- Present mock up of service innovation ideas to stakeholders
WSQ Service Innovation
Course Content
- Importance of Service Innovation
- Methods to Generate Potential Service Innovation Ideas
- Evaluating Potential Service Innovation Ideas
- Organisational Evaluation Criteria on Ideas Generated
- Creating and Presenting Mock-ups
- Who are the Stakeholders and Types of Stakeholders’ Decisions
- Follow-up Actions on Ideas Generated
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Course Feature
Course Feature
Course Provider:JAMES COOK INSTITUTE PTE LTD
UEN: 198802365N
Course Reference Number: TGS-2019504190
Mode Of Training: Classroom
Funding Validity Period: 01 Jan 2020 – 07 Aug 2025
| FULL COURSE FEE (Non Singaporeans and Singaporeans Below 21) | $490.50 |
|---|---|
| SINGAPOREAN 40 YRS AND ABOVE (AFTER SUBSIDY) | $175.50 |
| SINGAPOREAN 21-39 YRS/PR (AFTER SUBSIDY) | $265.50 |
| Duration | 2 Days |
Available in: English
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