WSQ Establish Excellent Relationships for Customer Confidence

Course Overview

This module covers knowledge and application skills to build customer confidence in the organization and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges.

Course Title

WSQ Establish Excellent Relationships for Customer Confidence

Course Objectives

On completion of this module, learners will be able to:

• Develop knowledge of organisation’s product or service offerings and customer profile.
• Establish customer rapport to build customer confidence in accordance with the organisation’s guidelines.
• Provide post-sales follow up in accordance with the organisation’s guidelines.
• Respond to service opportunities and escalated service challenges to reinforce customers’ confidence in the organisation.