Workplace Problem Solving & Decision Making at Supervisory Level

This image has an empty alt attribute; its file name is Path-181.svg2 Days Course
SkillsFuture Credit Eligible
PSEA Eligible

Course Overview

Course Title

WSQ Solve Problems and Make Decisions at Supervisory Level

Course Objectives

At the end of the programme, participants will be able to:

  • Acquire the skills to work with a team of subordinates in practising problem solving and decision making, which includes:
  • Anticipating and identifying potential problems,
  • Facilitating team’s effort to resolve the problem,
  • Making appropriate decisions and seeing implementation plans through.

Workplace Problem Solving & Decision Making at Supervisory Level

Course Content

  • Identify symptom(s) that could lead to potential problem(s) at the workplace
  • Apply logical deduction to anticipate and detect problem(s) at the workplace based on symptom(s) and relevant information gathered
  • Analyse relevant information surrounding the perceived problem(s) and identify the exact problem using elimination process, objective reasoning or process questioning
  • Analyse the root cause(s) of the problem(s) at the workplace using appropriate problem-solving tools and techniques
  • Facilitate generation of solutions to solve problem(s) by encouraging creativity among team members
  • Select a solution among the shortlisted ones collectively with team members using appropriate evaluative technique(s) and criteria
  • Develop an implementation plan that addresses the root cause(s) of the problem(s) and consider the impact to self and team
  • Evaluate the effectiveness of the implemented solution and implementation plan by analysing feedback gathered from relevant sources
  • Formulate and execute modifications to restore and/or enhance effectiveness of implemented solution and implementation plan
  • Review the effectiveness of modifications made and analyse learning points and best practices that can be used for future reference

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Course Feature

Course Feature

Course Provider: James Cook Institute Pte. Ltd.
UEN: 198802365N
Course Reference Number: TGS-2022013934
Mode Of Training: Classroom
Funding Validity Period: 12 Dec 2022 – 30 May 2024

Singaporean 40 yrs and above$163.80
Singaporean 21-39 yrs / PR$247.80
Duration2 Days

Available in: English

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