Effectiveness Management (DCMP L3)
 | 2 Day Course |
 | SkillsFuture Credit Eligible |
| PSEA , UTAP Eligible |
- Course Overview
- Course Outline
- Requirements
- FAQs
Course Overview
Effectiveness Management (DCMP L3)
Effectiveness Management, is a module in WSQ Environmental Cleaning. Enhance your leadership and operational skills in the environmental services sector with our WSQ-accredited Effectiveness Management (DCMP Level 3) course. This module equips supervisors and team leaders with the competencies to effectively implement work plans and monitor team performance, ensuring high standards in cleaning operations
Course Objectives
Participants will be equipped with necessary knowledge and skills required in
- Monitoring team performance and providing feedback.
- Interpreting and implementing work plans;
- Monitoring implementation of work plans;
Course Title
Effectiveness Management in Environmental Services (DCMP Level 3)
Mode of Training
This course will be conducted through interactive classroom sessions led by experienced trainers.
Duration
2 Days (16 Hours)
Available in
The course will be conducted in English
Course Funding Options
Funding Eligibility Criteria
| Individual Sponsored Trainee | Company Sponsored Trainee |
| Singapore Citizens or Singapore Permanent ResidentsFrom 1 October 2023, all attendance-taking for SkillsFuture Singapore’s (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning coursesTrainee must achieve at least 75% attendanceTrainee must pass all prescribed tests/assessments and attain 100% competencyWe reserve the right to claw back the funded amount from the trainee if he/she does not meet the eligibility criteria | Singapore Citizens or Singapore Permanent ResidentsFrom 1 October 2023, all attendance-taking for SkillsFuture Singapore’s (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning coursesTrainee must achieve at least 75% attendanceTrainee must pass all prescribed tests/assessments and attain 100% competencyWe reserve the right to claw back the funded amount from the trainee if he/she does not meet the eligibility criteria |
Funding Types
| Individual Sponsored Trainee | Company Sponsored Trainee |
| SkillsFuture:Eligible Singapore Citizens can use their SkillsFuture Credits to offset the course fee payable after funding UTAP: This course is eligible for the Union Training Assistance Programme (UTAP)NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP PSEA:Eligible Singapore Citizens may utilise their Post-Secondary Education Account (PSEA) fund to offset course fees | SkillsFuture Enterprise Credit (SFEC):Eligible employers can use their SFEC to offset up to 90% of out-of-pocket costs for supported programmes and courses Absentee Payroll (AP) Funding: $4.50 per hour, capped at $100,000 per enterprise per calendar yearAP funding will be computed based on the actual number of training hours attended by the trainee |
Effectiveness Management (DCMP L3)
Course Duration: 2 Days (16 Hours)
Course Provider: ASSOCIATES CONSULTING PTE. LTD.
Course Reference Number: TGS-2023038567
UEN: 200006697N
Funding Validity Period: 27 Sep 2023 – 26 Sep 2027
Internal Course ID: 1806
Mode of Training: Classroom
Effectiveness Management Course Content
- Identify types of cleaning services in the cleaning industry
- Use industrial and organizational standards relating to the cleaning of surfaces
- Relate the correct organizational procedures for cleaning methods and techniques
- Identify cleaning chemicals, tools, and equipment used in the cleaning industry/ organization
- Understand the importance of compliance with Workplace Safety & Health guidelines in carrying out cleaning ctivities and reinstating work area
- Identify the types of safety signs and personal protective equipment in compliance with the industrial standards
- Able to apply the appropriate cleaning methods and techniques relating to reinstatement of work area and completing cleaning processes
- Evaluate the effectiveness of cleaning methods and processes using various criteria
- Identify types of documents relating to the evaluation of cleaning methods and processes
- Improve possible cleaning methods and processes
- Update on the latest developments in cleaning methods and processes using sources of information
- Plan for implementing recommendations for improvements.
Mode of Assessment
- Case Study (Summative and Open Book)
- Oral Questioning (Summative and Open Book)
- Role Play
Certification
Participants who are assessed as Competent will receive a Statement of Attainment (SOA) issued by SkillsFuture Singapore (SSG).
Minimum Entry
Learners are encouraged to:
- Have basic knowledge of their own work role and the corresponding responsibilities and limitations
- Have a minimum secondary school education
- Demonstrate proficiency in Writing, Reading, Listening and Speaking of English at a level equivalent to Workplace Literacy and Numeracy (WPLN) Level 3
- Develop Numeracy skills at a proficiency level equivalent to Workplace Literacy and Numeracy (WPLN) Level 3
- Have some prior cleaning work experience to provide context and understanding of the industry
Our staff and course consultants will assess interested trainees to ensure they meet these prerequisites, including the specified WPLN levels, and to determine any relevant licenses they may require for their work role. Learners who do not meet the WPLN Levels will be advised to enrol in appropriate WSQ cleaning courses and other WPLN courses to build a strong foundation for this supervisory training.
Attire
- Comfortable and practical clothing suitable for a workshop environment.
- Closed-toe shoes are mandatory for safety reasons.
Who Should Attend
This course is tailored for individuals in the cleaning industry who aspire to move into supervisory positions. It also provides valuable insights for current cleaning supervisors seeking to strengthen their customer service management skills, boost team performance, and ensure the consistent delivery of high-quality cleaning services.
Frequently Asked Questions About WSQ Cleaning Supervisor Course in Singapore
u003cstrongu003eHow to become a cleaner supervisor?u003c/strongu003e
Becoming a cleaner supervisor in Singapore typically involves gaining experience as a cleaner and then completing relevant supervisory training, such as this WSQ Cleaning Supervisor Course. This course equips individuals with the necessary skills in customer management and service operations to take on leadership responsibilities.
u003cstrongu003eu003cstrongu003eWhat is a level 3 certificate in cleaning supervision skills?u003c/strongu003eu003c/strongu003e
A Level 3 certificate in cleaning supervision skills, within the WSQ framework, signifies that an individual has attained the competencies required to effectively supervise cleaning operations and manage customer service aspects within the environmental cleaning industry in Singapore. It demonstrates a higher level of responsibility and skill compared to entry-level cleaning roles.
u003cstrongu003eu003cstrongu003eu003cstrongu003eHow to apply for a cleaning business licence in Singapore?u003c/strongu003eu003c/strongu003eu003c/strongu003e
To operate a cleaning business in Singapore, you need to apply for a cleaning business license from the National Environment Agency (NEA). This involves meeting specific criteria related to business registration, financial standing, and ensuring your cleaners are WSQ-certified. You can find detailed application requirements and procedures on the NEA’s official website.
Related Courses
Customer Management SSO Level 3
This WSQ Environmental Cleaning module, known as Supervise Service Operation or Customer Management (Level 3), is one of the core modules to apply Cleaning Business Licence. This course is designed for senior cleaners, cleaning supervisors and business owners in Singapore.
$436.00
Workplace Safety and Health Practices Implementation Level 3
This course uses the Parts-to-whole approach, we raised the mindset of the learners from awareness to having understanding to application of the topics. The learners will be established as competent in the level of supervisors in the cleaning industry.
$425.10
Cleaning Chemical Handling Level 2
This course will equip individuals with the knowledge and skills to identify and use the appropriate cleaning chemicals for different cleaning purposes, and how to respond to contingencies relating to the use of cleaning chemicals.
$207.10
| FULL COURSE FEE (Non Singaporeans and Singaporeans/PRs Below 21) | $436.00 |
|---|---|
| SINGAPOREAN 40 YRS AND ABOVE (AFTER SUBSIDY) | $156.00 |
| SINGAPOREAN 21-39 YRS/PR (AFTER SUBSIDY) | $236.00 |
| Duration | 2 Days (16 hrs) |
Available in: English
The following schedules are for English classes. For other languages schedule, please use Free Enquiry button.
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