Automation Management (Generative AI Chatbots)
 | 2 Days Course |
 | SkillsFuture Credit Eligible |
| PSEA Eligible |
- Course Introduction
- Course Outline
- Requirements
- FAQs
Course Overview
Automation Management (Generative AI Chatbots)
Delivering an engaging business presentation requires more than good slides — it demands insight, clarity, and confidence.
This course equips professionals with the tools to research their audience using generative AI, create impactful visual presentations, and deliver messages that resonate. Through hands-on activities and real-world scenarios, learners will build, present, and refine their presentations using best practices in design and delivery.
Who Should Attend
This course is ideal for:
- Business & Operations Managers
- Customer Service Leaders
- Automation & Digital Transformation Teams
- IT & Product Managers
- Business Owners using AI chatbots
Examples of roles that should attend Automation Management (Generative AI Chatbots)
Operations Manager
Customer Service Manager
Automation Specialist
IT Manager
Product Manager
Digital Transformation Lead
Business Owner
Locations
Tampines Central, Toa Payoh central & Jurong East Central
Our course is conducted in a classroom setting, providing an interactive and engaging learning experience.
Tampines Central
300 Tampines Avenue 5, NTUC Income Tampines Junction #07-05, Singapore 529653 (Opposite Our Tampines Hub)
Toa Payoh Central
Blk 190 Toa Payoh Lorong 6, #02-514 Singapore 310190 (Above KFC)
Jurong East Central
2 Venture Drive, Vision Exchange, #07-23 Singapore 608526
Languages
English Language.
View the Generative AI course here.
About The Course Provider
Aestheticar Pte Ltd was founded in 2014, specialising in top-notch car detailing services to super cars, including but not limited to Ferrari, Lamborghini and Mercedes AMG, as well as classic cars from Bentley to Roll Royce.
In August 2022, we pivoted into the training industry, becoming an Approved Training Organisation ATO (now known as Registered Training Provider RTP) under SkillsFuture Singapore (SSG Singapore)
By October 2025, we have upskills more than 20,000 student / fellow workers in Singapore, in areas ranging from Food Safety, Air Con maintenance, Car Maintenance, Ev Car Maintenance to Gen AI courses on Video/image creation and Effective Business Wrtiting.
Aestheticar Pte Ltd shall continue to be a responsible stalk holer to support Singapore Government’s effort to empower Singaporeans to take ownership of their lifelong learning and skills developement, in order to keep the nation’s workforce resilient, adaptable and future ready.
Course Details
Course Details
Course Reference Number:
TGS-2025054854
Course Duration:
2 Days (16 Hours)
Course Provider:
AESTHETICAR PTE. LTD. (UEN: 201400645K) [SSG-approved vendor]
Price:
Full Course (Non-Singaporeans and Singaporeans/PRs Below 21): $872.00
Singaporean 40 yrs and above (after subsidy): $312.00
Singaporean 21-39 yrs/PR (after subsidy): $472.00
Certification:
Statement of Attainment (SOA)
Venue(s):
Toa Payoh Central, Jurong East Central, Tampines Central
Language:
English
Course Outcome
Upon completion of this course, participants will be able to:
- Identify the strengths, limitations, and features of popular no-code AI chatbot platforms like Microsoft Copilot and Copilot Studio.
- Evaluate the benefits, trade-offs, and business impact of integrating AI chatbots into customer service operations.
- Design and build functional, user-friendly chatbots optimized for real-world service delivery using no-code tools.
- Integrate chatbots with existing company websites, CRMs, and digital platforms for seamless operations.
- Monitor chatbot performance and apply iterative improvements to enhance service outcomes.
Course Outline
Automation Management (Generative AI Chatbots)
This course will cover the following topics:
- Understanding AI Chatbot Platforms: An introduction to the features, strengths, and limitations of popular no-code platforms used for building AI chatbots.
- Analyzing Business Fit and Impact: Learn to evaluate the trade-offs and benefits of integrating an AI chatbot into business operations and its potential impact on customer service.
- Designing Functional Chatbots: Gain skills in designing and optimizing a functional chatbot that can handle real-world service delivery in a user-friendly manner.
- Building a No-Code Chatbot: Hands-on practice in building a chatbot from the ground up using Microsoft Copilot Studio without the need for coding.
- Real-World Integration and Feedback: Learn how to connect your chatbot to websites and business platforms for seamless integration and how to use feedback for continuous improvement.
Mode of Assessment
- Classroom-Based Training
- Duration: 2 Days (16 hours – including assessment)
Generative AI Tools Used
- Copilot Studio: A dedicated no-code platform used to build, deploy, and manage AI-powered chatbots.
- Copilot: An AI assistant integrated into Microsoft apps that helps boost productivity.
- ChatGPT: A foundational language model from OpenAI that excels at generating human-like text and powers AI assistants like ChatGPT.
- Claude: A family of AI models from Anthropic designed for safety and reliability, excelling at thoughtful dialogue and detailed content creation.
- Gemini: A family of multimodal AI models from Google, designed to seamlessly understand and reason across text, images, audio, and video.
Certification
You will receive a Statement of Attainment (SOA) from SkillsFuture Singapore upon successful completion of this module and its assessment
Pre-requisites
- At least a GCE ‘N’ Level graduate or a Workplace Literacy Level 5 or higher
- At least one year of working experience in a role that uses computers at work
- Learners who do not meet the education qualification requirements but have at least 3 years of relevant working experience can be admitted on a case-by-case basis subject to approval by the Management Representative.
Durations
- 2 Days (16 Hours)
Price
| Individual Sponsored (After Subsidy) | SME Company Sponsored (After Subsidy) | |
| Full Course Fee | $872.00 (Foreigners and those not eligible for subsidies) | $872.00 (Foreigners and those not eligible for subsidies) |
| For Singaporeans Aged 39 and Below | $472.00 | $472.00 |
| For Singaporeans Aged 40 and Above | $312.00 | $312.00 |
Frequently Asked Questions About WSQ Automation Management (Generative AI Chatbots)
Do I need coding skills to join this course?
No. This course is designed for non-technical participants and focuses on managing and applying AI chatbots rather than programming them.
What tools or platforms will be covered in the training?
Participants will explore popular AI chatbot platforms and tools such as Microsoft Copilot and Copilot Studio, which can be used to create and deploy automated conversational systems
How can AI chatbots benefit businesses?
AI chatbots can benefit businesses by automating repetitive customer enquiries and providing instant responses to common questions. They can operate 24/7, allowing organisations to offer continuous customer support without increasing manpower. By handling routine interactions, AI chatbots help reduce operational costs while improving response time, leading to greater efficiency and higher customer satisfaction.
How can businesses use AI chatbots in daily operations?
Businesses can use AI chatbots for customer support, answering FAQs, booking services, collecting customer information, and assisting with sales enquiries. This helps streamline operations and improve customer engagement.
Can AI chatbots be integrated with existing systems?
Yes, AI chatbots can be integrated with websites, messaging platforms, and internal systems. This allows businesses to automate communication and connect chatbot functions with their existing workflows.
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| FULL COURSE FEE (Non Singaporeans and Singaporeans Below 21) | $872.00 |
|---|---|
| SINGAPOREAN 40 YRS AND ABOVE (AFTER SUBSIDY) | $312.00 |
| SINGAPOREAN 21-39 YRS/PR (AFTER SUBSIDY) | $472.00 |
| Duration | 2 Days (16 hours) |
Trainees’ Ratings
Training Quality and Outcomes Measurement (TRAQOM) ratings are provided by trainees who have completed SSG-funded courses. These ratings reflect trainees’ overall learning experience and their likelihood of recommending the course to others
Available in: English
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