Essential Management Skills

What will you learn

• Appreciate the roles and functions of a supervisor
• Understand the critical success factors to having and sustaining a high performing team
• Apply the coaching model to facilitate workplace learning and change
• Use basic problem solving model to plan and prioritise workplace changes

Who should attend?

Supervisors, professionals in supervisory management roles, team leaders and assistant managers who aspire to be more effective leaders.

New Supervisor Training Course

What does being a supervisor mean?

• Understand the change in roles and responsibilities of a supervisor
• Common challenges faced upon taking up the role
• Importance of lifelong learning for a supervisor

Leadership Styles

• Understand the different types of leadership styles
• Understand the different types of personalities
• Appreciate the qualities of a successful leader

Working through others

• Understand the different types of motivation based on Maslow’s Hierarchy of Needs
• Steps to creating a motivating environment
• Creating synergies in teams

Sustaining high performing teams

• Aspects of the onboarding process
• The Commitment Curve
• Managing performance

Coaching for change

• The GROW Coaching Model
• Managing change
• The Dialogue Model
• The Consequences and Benefits Matrix

Getting the problems solved

• Understand and appreciate The Problem Solving Model
• Explore the techniques of using The Problem Solving Toolkit
• Prioritising problems

Making the right decisions

• Understand the different types of decisions
• Develop decision-making skills
• Understand and avoid decision-making traps