Office Administration Course

What will you learn

• Develop SMART goals and achieve your tasks effectively through planning, organising, staffing, prioritising and monitoring progress
• Motivate and improve your personal competencies to be a self-directed achiever
• Develop office procedures for efficiency and effectiveness in dealing with various projects and daily tasks
• Learn and apply critical thinking abilities to be global thinkers, generate ideas, solve problems, practice reflection and be more proactive
• Appreciate differences in people and be able to work in a diverse team

Who should attend?

All levels of administrative professionals including executive/senior secretaries, personal assistants, and other senior administrative professionals reporting to senior/middle management.

Office Admin Workshop

Management function

• Identify your role in management
• Set SMART Goals
• Use active verbs to write effective SMART goals
• Create an ACTION plan
• Monitor progress

Managing People Skills

• Understand yourself and others
• Apply Ned Herrmann’s Whole Brain Thinking® concept to communicate and relate with others
• Work as a team
• 5 secrets to build a better relationship with your boss

Managing the Office Function

• Develop office procedures for the following administrative functions:
  • Organising and processing mails
  • Dealing with visitors
  • Sourcing, negotiating and purchasing goods and services
  • Managing and controlling office stock
  • Handling petty cash, estimating costs and monitoring expenditures
  • Security and confidentiality
  • Workplace health and safety issues

Developing your Critical Thinking Skills

• What is critical thinking skills?
• Positive attitude for strong critical thinking: COOL technique
• Characteristics of critical thinkers
• Understanding the eight elements of thought
• Three thinking strategy: The ORA Rule

Developing your Professional Competencies

• Importance of asking questions
• Listening skills
• Emotional intelligence
• Building your self confidence
• Self-motivation for success