Secretarial / Personal Assistant Course

What will you learn

• Manage the major challenges at different organisational levels in today’s business environment
• Re-awaken your creative thinking abilities to add value to your organisation and have fun!
• Set challenging goals to motivate people to perform effectively and enjoy their work
• Build a cohesive and effective team by applying the five stages of team development
• Create and manage change effectively to shape your future
• Deal with conflicts to achieve team effectiveness

Who should attend?

Secretaries & Personal Assistants, executive assistants, executive secretaries, senior managers who work with senior management.

Secretary & Personal Assistant Training

Managing in the New Competitive Landscape

• Globalisation and technological change
• Collaboration across “boundaries”
• You and your career

Creating and Managing Change

• Managing change
• Shaping the future
• Shaping your future

Motivating for Performance

• Setting goals that motivate
• Understanding employees’ needs
• Job satisfaction: quality of work life

Creative Thinking Skills

• Why your boss expects you to think creatively
• Characteristics of a creative person
• Techniques to generate solutions

Teamwork

• Stages of team development
• Team role behaviours
• Creating a winning team

Leadership

• What is your leadership style?
• Leadership intervention in stages of team development
• Increasing awareness for team effectiveness

Conflict Management

• Team effectiveness and conflict management
• Conflict management styles
• Conflict handling strategies