Course content By the end of the course, learners will be able to: LO1 . Recognise customers’ needs, expectations and potential triggers in their service environment LO2 . Perform measures to address urgent customer needs in accordance with organisational requirements and procedures LO3 . Respond to service challenges by applying service recovery procedures and clear communications LO4 . Recognise service challenges that need to be escalated to their supervisors LO5 . Identify areas for improvement based on feedback given by customers

Assessment Written Assessment (Open book) Role Play Additional Note Attendance requirement: min 75% attendance Workplace Safety and Health course Singapore completion requirements: Fulfill at least 75% min attendance and pass assessments - competent (Refer to mode of assessment for details) Certification You will receive a Statement of Attainment (SOA) from SkillsFuture Singapore upon successful completion of this [workplace safety and health management] and its assessment. More about WSQ Environmental Cleaning How to Apply for Cleaning Business Licence For more information, please visit WSQ Environmental Cleaning Courses .

Course Feature Course Provider: ASSOCIATES CONSULTING PTE. LTD. UEN: 200006697N Course Reference Number: TGS-2025052605 Mode Of Training: Classroom Funding Validity Period: 27 Jan 2025 - 26 Jan 2027 Internal Course ID: 2357

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Coursemology

4.8

Based on 947 reviews

review us on

Puaad ab ghani

07:29 05 May 25

Maler Perumal

07:07 05 May 25

Great Trainer and she have shared alot knowledge besides from the module given..

Justin Timberlake

08:36 04 May 25

Alfred was an excellent trainer. I’ve learned useful skills.

08:19 04 May 25

07:58 04 May 25

07:11 04 May 25

10:57 02 May 25

08:01 02 May 25

teacher of the course is very friendly.

Rafizy Jalal

08:01 02 May 25

Gary Wee

07:33 02 May 25

Highly recommended

07:33 02 May 25

04:54 30 Apr 25

08:08 29 Apr 25

07:13 29 Apr 25

09:17 27 Apr 25

08:11 27 Apr 25

This is a very fun drones course. Me and my colleague enjoyed playing with the dji drones. Our instructor Mr Loo Hee Jin is a very experienced coach. He did a terrific job. Well done and thank you very much Mr Loo..

Pei Yi Siew

08:10 27 Apr 25

We enjoyed this drone class. We learned a lots of regulations and a very interesting drone flying. Mr Loo Hee Jin is an experienced instructor. Thank you Mr Loo

Xuan Ying Lim

07:38 27 Apr 25

friendly trainer, had multiple breaks during the class.

Zulkfli Mohd Salleh

09:21 26 Apr 25

Mei hou Poon

09:07 26 Apr 25

Yao Guang

08:51 26 Apr 25

Trainer is engaging and interesting

07:43 26 Apr 25

09:41 25 Apr 25

08:06 25 Apr 25

07:34 25 Apr 25

Trainer Jasmine was excellent as a trainer with many true life examples that we can relate.

Anthony Tay

08:08 24 Apr 25

Learned new skills from experience, patience and friendly trainer.

Myat Min Thu

07:33 23 Apr 25

Siew Siew Ang

07:32 23 Apr 25

The trainer is engaging and effective.

Andy Goh

13:21 22 Apr 25

T38.

Kelly Fong

07:32 22 Apr 25

Very convenient location to take a course. Took Food Safety Hygiene L1 course here and the course materials are useful. Our instructor Ms Stephanie Lee was also very knowledgeable. Will consider taking another course here.

Coursemology is an online course directory, listing short courses in Singapore to provide information on WSQ courses and SkillsFuture Subsidy to corporates and individuals. We do course listing for training providers in Singapore to improve your employability via skills upgrading and job skills upskilling through skills development courses.

About Us

Training Locations

Toa Payoh Central
Blk 190 Toa Payoh Lorong 6, #02-514 Singapore 310190 (Above KFC)

Jurong East Central
2 Venture Drive, Vision Exchange, #07-23 Singapore 608526

Tampines Central
300 Tampines Avenue 5, NTUC Income Tampines Junction #07-05, Singapore 529653 (Opposite Our Tampines Hub)

Opening Hours

Mon-Sun | 8:30am - 6:00pm

Contact

hello@coursemology.sg

62555584 | 62555108

9866 0772

coursemology.sg