WSQ Cleaning Supervisor Course: Customer Management SSO Level 3
 | 2 Day Course |
 | SkillsFuture Credit |
| PSEA , UTAP Eligible |
- Course Overview
- Course Outline
- Requirements
- FAQs
Course Objectives
This WSQ Environmental Cleaning module, known as Supervise Service Operation or Customer Management (Level 3), is one of the core modules to apply Cleaning Business Licence. This course is designed for senior cleaners, cleaning supervisors and business owners in Singapore.
At the end of this cleaning supervisor course, the learner is able to:
- Identify and analyse the needs and expectations of both the cleaning team and the clients receiving the cleaning services, ensuring service delivery aligns with these requirements.
- Implement and monitor processes and procedures to guarantee that cleaning services are performed to the required standards.
- Track customer feedback, assess the effectiveness of service delivery, identify areas for improvement, and implement strategies to continuously enhance customer satisfaction and service standards.
Mode of Training
This course will be conducted through interactive classroom sessions led by experienced trainers.
Duration
2 Days (16 Hours)
Available in
The course will be conducted in English
Course Funding Options
Funding Eligibility Criteria
| Individual Sponsored Trainee | Company Sponsored Trainee |
| Singapore Citizens or Singapore Permanent ResidentsFrom 1 October 2023, all attendance-taking for SkillsFuture Singapore’s (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning coursesTrainee must achieve at least 75% attendanceTrainee must pass all prescribed tests/assessments and attain 100% competencyWe reserve the right to claw back the funded amount from the trainee if he/she does not meet the eligibility criteria | Singapore Citizens or Singapore Permanent ResidentsFrom 1 October 2023, all attendance-taking for SkillsFuture Singapore’s (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning coursesTrainee must achieve at least 75% attendanceTrainee must pass all prescribed tests/assessments and attain 100% competencyWe reserve the right to claw back the funded amount from the trainee if he/she does not meet the eligibility criteria |
Funding Types
| Individual Sponsored Trainee | Company Sponsored Trainee |
| SkillsFuture:Eligible Singapore Citizens can use their SkillsFuture Credits to offset the course fee payable after funding UTAP: This course is eligible for the Union Training Assistance Programme (UTAP)NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP PSEA:Eligible Singapore Citizens may utilise their Post-Secondary Education Account (PSEA) fund to offset course fees | SkillsFuture Enterprise Credit (SFEC):Eligible employers can use their SFEC to offset up to 90% of out-of-pocket costs for supported programmes and courses Absentee Payroll (AP) Funding: $4.50 per hour, capped at $100,000 per enterprise per calendar yearAP funding will be computed based on the actual number of training hours attended by the trainee |
Customer Management (Level 3)
Course Duration: 2 Days (16 Hours)
Course Provider: ASSOCIATES CONSULTING PTE. LTD.
Course Reference Number: TGS-2023037875
UEN: 200006697N
Funding Validity Period: 14 Sep 2023 to 13 Sep 2027
Internal Course ID: 1805
Mode of Training: Classroom
Customer Management (Level 3) Course Content
This Customer Management (Level 3) course provides a comprehensive understanding of how to plan and deliver high-quality cleaning services that meet customer needs. The curriculum covers the following:
| No. | Module | Details |
| 1. | Unit 1: Plan to Meet Internal and External Customer Requirements | Define service and quality standards to be offered in each operational area in order to meet the organisational service objective.Collaborate with relevant business partners, customers and colleagues to enhance service planning.Use customer feedback and information to improve service planning.Develop specific plans that will ensure sustainable and consistent delivery of quality customer service.Identify service risks that may occur during service delivery.Develop effective contingency plans to deal with service risks affecting the service. |
| 2. | Unit 2: Ensure the Delivery of Quality Service | Request for the resources required to execute service delivery plans.Develop targets for staff delivering the service.Check and ensure that planned resources are available when required to support the best possible service delivery.Brief relevant staff on their service objectives and targets in accordance with the service delivery plan.Acknowledge excellent service performance to motivate staff.Address problems relating to service operations. |
| 3. | Unit 3: Monitor and Review Customer ServiceTopics: | Encourage feedback from internal and external customers and staff on service operations.Collect and review feedback from customers and staff on service operations.Evaluate service operations against the quantitative targets set.Modify service operations in response to evaluation.Monitor the progress of refined service operations. |
Mode of Assessment
- Case Study (Summative and Open Book)
- Oral Questioning (Summative and Open Book)
- Role Play
Certification
Participants who are assessed as Competent will receive a Statement of Attainment (SOA) issued by SkillsFuture Singapore (SSG).
Minimum Entry
Learners are encouraged to:
- Have basic knowledge of their own work role and the corresponding responsibilities and limitations
- Have a minimum secondary school education
- Demonstrate proficiency in Writing, Reading, Listening and Speaking of English at a level equivalent to Workplace Literacy and Numeracy (WPLN) Level 3
- Develop Numeracy skills at a proficiency level equivalent to Workplace Literacy and Numeracy (WPLN) Level 3
- Have some prior cleaning work experience to provide context and understanding of the industry
Our staff and course consultants will assess interested trainees to ensure they meet these prerequisites, including the specified WPLN levels, and to determine any relevant licenses they may require for their work role. Learners who do not meet the WPLN Levels will be advised to enrol in appropriate WSQ cleaning courses and other WPLN courses to build a strong foundation for this supervisory training.
Attire
- Comfortable and practical clothing suitable for a workshop environment.
- Closed-toe shoes are mandatory for safety reasons.
Who Should Attend
This course is tailored for individuals in the cleaning industry who aspire to move into supervisory positions. It also provides valuable insights for current cleaning supervisors seeking to strengthen their customer service management skills, boost team performance, and ensure the consistent delivery of high-quality cleaning services.
In addition, business owners planning to start a cleaning company are required to attend this course along with Effectiveness Management (DCMP Level 3) in order to meet the requirements for applying for an NEA license.
Frequently Asked Questions About WSQ Cleaning Supervisor Course in Singapore
How to become a cleaner supervisor?
Becoming a cleaner supervisor in Singapore typically involves gaining experience as a cleaner and then completing relevant supervisory training, such as this WSQ Cleaning Supervisor Course. This course equips individuals with the necessary skills in customer management and service operations to take on leadership responsibilities.
What is a level 3 certificate in cleaning supervision skills?
A Level 3 certificate in cleaning supervision skills, within the WSQ framework, signifies that an individual has attained the competencies required to effectively supervise cleaning operations and manage customer service aspects within the environmental cleaning industry in Singapore. It demonstrates a higher level of responsibility and skill compared to entry-level cleaning roles.
How to apply for a cleaning business licence in Singapore?
To operate a cleaning business in Singapore, you need to apply for a cleaning business license from the National Environment Agency (NEA). This involves meeting specific criteria related to business registration, financial standing, and ensuring your cleaners are WSQ-certified. You can find detailed application requirements and procedures on the NEA’s official website.
Related Courses
Workplace Safety and Health Practices Implementation Level 3
This workplace safety course provides a comprehensive understanding of Workplace Safety and Health (WSH) regulations and requirements specific to the environmental services industry in Singapore. Participants will learn how to implement a WSH Management System, conduct risk assessments, investigate incidents, and establish procedures for documentation and review of WSH activities, ensuring a safe working environment.
$425.10
Effectiveness Management (DCMP) Level 3
Acquire the knowledge and skills to manage customers with the goal of improving business relationships with customers and achieving service requirements at the workplace.
$207.10
Cleaning Chemical Handling Level 2
This course will equip individuals with the knowledge and skills to identify and use the appropriate cleaning chemicals for different cleaning purposes, and how to respond to contingencies relating to the use of cleaning chemicals.
$207.10
| FULL COURSE FEE (Non Singaporeans and Singaporeans/PRs Below 21) | $436.00 |
|---|---|
| SINGAPOREAN 40 YRS AND ABOVE (AFTER SUBSIDY) | $156.00 |
| SINGAPOREAN 21-39 YRS/PR (AFTER SUBSIDY) | $236.00 |
| Duration | 1 Day (7.5 hours) |
Available in: English, Chinese
The following schedules are for English classes. For other languages schedule, please use Free Enquiry button.
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