Supervise Service Operation – Customer Management
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Supervise Service Operation – Customer Management
Course Overview
Customer Management – Supervise Service Operation
Supervise Service Operation also known as Customer Management (Level 3), a module in WSQ Environmental Cleaning, is a core unit for WSQ Advanced Certificate in Environmental Cleaning. This course is suitable for cleaning supervisors.
Course Title
Customer Management (Level 3)
Course Objectives & Content
At the end of the course, the learner is able to:
- Plan to meet internal and external customer requirements
- Ensure the delivery of quality service
- Monitor and review customer service
Cleaning Certification
Upon being assessed as “Competent”, learners will be awarded a WSQ Statement of Attainment (SOA).
Course Outline
- Define service and quality standards to be offered in a given operational area in order to meet organisational service objectives
- Collaborate with relevant business partners, customers and colleagues to enhance service planning
- Use customer feedback and information to improve service planning
- Develop specific plans that will ensure sustainable and consistent delivery of quality customer service
- Identify service risks that may occur during service delivery
- Develop effective contingency plans to deal with service risks affecting service delivery
- Request for the resources required to execute service delivery plans.
- Develop specific, measurable and realistic targets for staff delivery service
- Brief relevant staff on their service objectives and targets in accordance with the service delivery plan
- Acknowledge excellent service performance to motivate staff
- Address problems relating to service operations
- Encourage feedback from internal and external customer and staff on service operations
- Collect and review feedback from customer and staff on service operations
- Evaluate service operations against quantitative target set
- Modify service operations in response to evaluation
- Address problems relating to service operations
- Encourage feedback from internal and external customer and staff on service operations
- Monitor progress of refined service operations
Supervise Service Operation – Customer Management
Other Courses Offered by Coursemology for WSQ Certificate for Environmental Cleaning
The participant who completes the following 5 modules will be awarded the WSQ Certificate of Environmental Cleaning.
- Workplace Safety and Health Practices Implementation
- Perform Basic Cleaning of Hard Floor Surfaces
- Clean Furniture and Furnishings
- Perform Basic Cleaning of Washrooms
- Clean Vertical Surfaces, Glass and Ceiling
More about WSQ Environmental Cleaning
For more information, please visit WSQ Environmental Cleaning Courses.
Course Feature
Course Feature
Course Provider: BESPOKE SOLUTION TRAINING CONSULTANCY PTE. LTD.
UEN: 201204263N
Course Reference Number: TGS-2018500602
Mode Of Training: Classroom
Funding Validity Period: 03 Dec 2020 – 31 May 2025
Supervise Service Operation – Customer Management
| FULL COURSE FEE | $540.00 |
|---|---|
| Singaporean 40 yrs and above | $190.00 |
| Singaporean 21-39 yrs / PR | $290.00 |
| Duration | 3 Days (24 hours) |
Available in: English
