Supervise Service Operation – Customer Management

What Skillset do you wish to acquire?

Supervise Service Operation – Customer Management

Course Overview

Customer Management – Supervise Service Operation

Supervise Service Operation also known as Customer Management (Level 3), a module in WSQ Environmental Cleaning, is a core unit for WSQ Advanced Certificate in Environmental Cleaning. This course is suitable for cleaning supervisors.

Course Title

Customer Management (Level 3)

Course Objectives & Content

At the end of the course, the learner is able to:

  • Plan to meet internal and external customer requirements
  • Ensure the delivery of quality service
  • Monitor and review customer service

Cleaning Certification

Upon being assessed as “Competent”, learners will be awarded a WSQ Statement of Attainment (SOA).

Course Outline

  • Define service and quality standards to be offered in a given operational area in order to meet organisational service objectives
  • Collaborate with relevant business partners, customers and colleagues to enhance service planning
  • Use customer feedback and information to improve service planning
  • Develop specific plans that will ensure sustainable and consistent delivery of quality customer service
  • Identify service risks that may occur during service delivery
  • Develop effective contingency plans to deal with service risks affecting service delivery
  • Request for the resources required to execute service delivery plans.
  • Develop specific, measurable and realistic targets for staff delivery service
  • Brief relevant staff on their service objectives and targets in accordance with the service delivery plan
  • Acknowledge excellent service performance to motivate staff
  • Address problems relating to service operations
  • Encourage feedback from internal and external customer and staff on service operations
  • Collect and review feedback from customer and staff on service operations
  • Evaluate service operations against quantitative target set
  • Modify service operations in response to evaluation
  • Address problems relating to service operations
  • Encourage feedback from internal and external customer and staff on service operations
  • Monitor progress of refined service operations

Supervise Service Operation – Customer Management

Other Courses Offered by Coursemology for WSQ Certificate for Environmental Cleaning

The participant who completes the following 5 modules will be awarded the WSQ Certificate of Environmental Cleaning.

More about WSQ Environmental Cleaning

For more information, please visit WSQ Environmental Cleaning Courses.

Course Feature

Course Feature

UEN: 201204263N
Course Reference Number: TGS-2018500602
Mode Of Training: Classroom
Funding Validity Period: 03 Dec 2020 – 31 May 2025

Supervise Service Operation – Customer Management

Singaporean 40 yrs and above$190.00
Singaporean 21-39 yrs / PR$290.00
Duration3 Days
(24 hours)

Available in: English

Book Class Now!

Contact Us On Whatsapp

Contact Us Now On Whatsapp
+65 6255 5584

Based on 71 reviews
powered by Google
Devaghi ATDevaghi AT
00:35 15 Aug 22
The trainers were very Knowledgeable n conducted the session to participants understanding. Friendly n approachable. Motivational approach during practicals. I benefited from Course. Tq, trainers.
Mohd IqbalMohd Iqbal
09:58 24 May 22
My Food and Hygiene course here was superb! Instructor is very helpful to ensure you understand the importance of Cleanliness and Safety in the kitchen. I highly recommend Coursemology.
02:58 12 May 22
Attended the Food Hygiene course at vision exchange. The course sign up and payment process was fast and simple. The instructor was fun and engaging and helpful. Highly recommend this place if you want to get your food hygiene cert.
Joey GanJoey Gan
09:29 24 Apr 22
My sister and I had many questions about the different courses. The staff present including the boss Mr Wee were very patient and friendly to help us. The centre at Toa Payoh was also easy to get to and centre facilities were kept clean and tidy. We have a very good experience.
ting siongting siong
06:05 19 Apr 22
The trainer is patient and able to explain food hygiene and safety concept clearly. She demonstrated the hand cleaning techniques, share industry practices and safety standards with participants.A good training indeed.

Coursemology is an online course directory, listing short courses in Singapore to provide information on WSQ courses and SkillsFuture Subsidy to corporates and individuals. We do course listing for training providers in Singapore to improve your employability via skills upgrading and job skills upskilling through skills development courses.

About Us

Training Locations

Olympus Learning Academy

Blk 190 Toa Payoh Lorong 6, #02-514
Singapore 310190

2 Venture Drive Vision Exchange, #07-23 Singapore 608526

NTUC Income Tampines Junction, 300 Tampines Avenue 5 (Opposite Our Tampines Hub) #07-05 Singapore 529653

Mon to Sun : 8:30am to 6:00pm
Closed on Public Holidays