Ecommerce Supply Chain, Warehousing, Logistics & Fulfilment

Course Content

Overview of Supply Chain Management

Explain end-to-end supply chain and the importance of supply chain management

Sourcing of Goods to sell (Small Business SME) from overseas or Local

• Different portals to find goods from overseas
• Selected Ways to source merchants in China
• Shipping Agents, Transport to Singapore
• Finding local distributors for your retail/ ecommerce shops

Managing Imports and Overseas Deliveries

• The ins and outs of importing
  • Ex-Works vs Free on Board (FOB)
  • Different delivery options internally within China, courier vs trucking
  • What is the role of a freight forwarder?
  • Air freight vs sea freight
  • Prohibited, controlled and restricted goods and how to check where to apply for licenses
  • Custom duties and taxation
• Comparison between overseas delivery options
  • Postal vs Hybrid vs Courier
  • DHL
  • SingPost
  • Janio
  • DirectLink

Warehousing and Packaging

• Packing Materials and Options
  • Polymailer
  • Bubble wrap
  • Bubble mailers/Padded envelopes
  • Air tube bag
  • Packing peanuts
  • Air pillows
  • Thermal boxes for frozen food
• Shipping Labels
• Warehousing
  • Floor plan
  • Inventory entrance, inventory exit
  • Self-Collection station
  • Inventory receipt documentation and process
  • Shelving and racks
  • Bins and dividers
  • Pallet mover/forklift, lift and ladders
  • Fast moving nearest to packing station
  • First in First Out
  • Safety equipment and gear
  • Safety markings and signages

• Pick and Pack
  • Discrete picking
  • Wave picking
  • 1 picker, 2 packer to double check orders
• Inventory Management System
  • Periodic vs Perpetual Inventory or just have more in inventory
  • Square
  • Inventory forecasting

Managing Local Deliveries and Last Mile Fulfilment

• Last Mile Fulfilment (LMF)
  • Self-fulfilment vs courier/postal vs fulfilment centres
  • Documentation for self-fulfilment
• Things to note when using a LMF service
  • Service Quality
  • Insurance and Claims
  • Ease of claim process
  • Speed of delivery
  • Cost
• Comparison between the different major courier service (local delivery) in Singapore
  • Qxpress
  • Ninjavan
  • J&T
  • Speedpost
  • Singpost
• Order Tracking and Integration
  • Tracking page
  • Email tracking update
  • SMS tracking update
• How to Prepare for High-Volume Sales Period
• Immediate Action Plan
• What to expect and prepare for as sales volume increases

Assessment

Written assessment in English

Certification

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

Participants who are interested in learning how to setup their own Ecommerce store can find more information here : Lazada Ecommerce Store or Shopee Ecommerce Store