Ecommerce Supply Chain, Warehousing, Logistics & Fulfilment
 | 2 Days Course |
 | SkillsFuture Credit Eligible |
| PSEA and UTAP Eligible |
Course Overview
Managing Ecommerce Goods from Source to Customer
Course Objectives
Many businesses want to join the ecommerce revolution due to the greater outreach potential, elimination of geographical limitations and the convenience and accessibility of purchases for customers. Most training providers out in the market, however, focus only on teaching aspiring businesses how to set up online presences and conduct digital marketing; often missing out on how to optimise business operations and logistics to support the growth of their online businesses.
This course will impart strategies and techniques to plan, operationalise and review order fulfilment activities that directly support the success of ecommerce businesses.
About the Training Provider
This course is part of the Ecommerce Courses in partnership with Cantley Lifecare. Cantley Lifecare is the owner of popular Singapore ecommerce stores such as Senior Care, Honey City and Pet Food Care.
Course Title
Selling on Online Marketplaces – Ecommerce Supply Chain, Warehousing, Logistics & Fulfilment
Ecommerce Supply Chain, Warehousing, Logistics & Fulfilment
Course Content
Overview of Supply Chain Management
Explain end-to-end supply chain and the importance of supply chain management
Managing Imports and Overseas Deliveries
- The ins and outs of importing
- Ex-Works vs Free on Board (FOB)
- Different delivery options internally within China, courier vs trucking
- What is the role of a freight forwarder?
- Air freight vs sea freight
- Prohibited, controlled and restricted goods and how to check where to apply for licenses
- Custom duties and taxation
- Comparison between overseas delivery options
- Postal vs Hybrid vs Courier
- DHL
- SingPost
- Janio
- DirectLink
Warehousing and Packaging
- Packing Materials and Options
- Polymailer
- Bubble wrap
- Bubble mailers/Padded envelopes
- Air tube bag
- Packing peanuts
- Air pillows
- Thermal boxes for frozen food
- Shipping Labels
- Warehousing
- Floor plan
- Inventory entrance, inventory exit
- Self-Collection station
- Inventory receipt documentation and process
- Shelving and racks
- Bins and dividers
- Pallet mover/forklift, lift and ladders
- Fast moving nearest to packing station
- First in First Out
- Safety equipment and gear
- Safety markings and signages
- Pick and Pack
- Discrete picking
- Wave picking
- 1 picker, 2 packer to double check orders
- Inventory Management System
- Periodic vs Perpetual Inventory or just have more in inventory
- Square
- Inventory forecasting
Managing Local Deliveries and Last Mile Fulfilment
- Last Mile Fulfilment (LMF)
- Self-fulfilment vs courier/postal vs fulfilment centres
- Documentation for self-fulfilment
- Things to note when using a LMF service
- Service Quality
- Insurance and Claims
- Ease of claim process
- Speed of delivery
- Cost
- Comparison between the different major courier service (local delivery) in Singapore
- Qxpress
- Ninjavan
- J&T
- Speedpost
- Singpost
- Order Tracking and Integration
- Tracking page
- Email tracking update
- SMS tracking update
- How to Prepare for High-Volume Sales Period
- Immediate Action Plan
- What to expect and prepare for as sales volume increases
Assessment
Written assessment in English
Certification
Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
Participants who are interested in learning how to setup their own Ecommerce store can find more information here : Lazada Ecommerce Store or Shopee Ecommerce Store
Course Feature
Course Feature
Course Provider: Cantley Lifecare Pte. Ltd.
UEN: 201703024G
Course Reference Number: TGS-2021003241
Mode Of Training: Classroom
Funding Validity Period: 19 Mar 2021 – 18 Mar 2025
| FULL COURSE FEE | $708.50 |
|---|---|
| Singaporean 40 yrs and above | $253.50 |
| Singaporean 21-39 yrs / PR | $383.50 |
| Duration | 2 days (16 hours) |
Available in: English
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