Ecommerce Course – Supply Chain, Warehousing, Logistics & Fulfilment
 | 2 Days Course |
 | SkillsFuture Credit Eligible |
| PSEA and UTAP Eligible |
- Course Overview
- Course Outline
- Requirements
- FAQs
Selling on Online Marketplaces – Ecommerce Supply Chain, Warehousing, Logistics & Fulfilment Course
Course Objective
This comprehensive SkillsFuture-eligible Ecommerce course in Singapore is designed to equip you with the essential skills to manage the entire lifecycle of your Ecommerce goods, from sourcing to customer delivery. It will uniquely address the critical aspects of optimising business operations and logistics, helping you truly support the growth and success of your online venture.
At the end of this course, you will gain practical strategies and techniques to plan (short-term and long-term), operationalise, and review order fulfilment activities. You will also be able to navigate the complexities of Ecommerce logistics, empowering you to manage your online goods efficiently and effectively.
Mode of Training
This course is conducted in person, in a classroom setting, providing an interactive and engaging learning experience.
Duration
2 Days (16 hours)
Available in
English
Course Funding Options
Funding Eligibility Criteria
| Individual Sponsored Trainee | Company Sponsored Trainee |
| Singapore Citizens or Singapore Permanent ResidentsFrom 1 October 2023, all attendance-taking for SkillsFuture Singapore’s (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning coursesTrainee must achieve at least 75% attendanceTrainee must pass all prescribed tests/assessments and attain 100% competencyWe reserve the right to claw back the funded amount from trainee if he/she does not meet the eligibility criteria | Singapore Citizens or Singapore Permanent ResidentsFrom 1 October 2023, all attendance-taking for SkillsFuture Singapore’s (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning coursesTrainee must achieve at least 75% attendanceTrainee must pass all prescribed tests/assessments and attain 100% competencyWe reserve the right to claw back the funded amount from trainee if he/she does not meet the eligibility criteria |
Funding Types
| Individual Sponsored Trainee | Company Sponsored Trainee |
| SkillsFuture:Eligible Singapore Citizens can use their SkillsFuture Credits to offset course fee payable after funding UTAP: This course is eligible for Union Training Assistance Programme (UTAP)NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP | SkillsFuture Enterprise Credit (SFEC):Eligible employers can use their SFEC to offset up to 90% of out-of-pocket costs for supported programmes and courses Absentee Payroll (AP) Funding: $4.50 per hour, capped at $100,000 per enterprise per calendar yearAP funding will be computed based on the actual number of training hours attended by the trainee |
| Course Duration: | 2 Days (16 Hours) |
| Course Provider: | Cantley Lifecare Pte. Ltd. |
| Course Reference Number: | TGS-2021003241 |
| UEN: | 201703024G |
| Funding Validity Period: | 19 Mar 2021 – 18 Mar 2027 |
| Internal Course ID: | 2154 |
| Mode of Training: | In-Person |
Ecommerce Supply Chain, Warehousing, Logistics & Fulfilment Course Content
This comprehensive Ecommerce course delves deep into the operational backbone of any successful online business. You will learn practical knowledge and strategies across the entire supply chain, ensuring seamless product flow from supplier to customer. The modules are designed to give you a robust understanding of sourcing, importing, warehousing, and last-mile delivery within the Ecommerce landscape.
| No | Module | Details |
| 1 | Sourcing of Goods to sell (Small Business SME) from overseas or Local | Different portals to find goods from overseas Selected Ways to source merchants in China Shipping Agents, Transport to Singapore Finding local distributors for your retail/ ecommerce shops |
| 2 | Managing Imports and Overseas Deliveries | The ins and outs of importing Ex-Works vs Free on Board (FOB)Different delivery options internally within China, courier vs truckingWhat is the role of a freight forwarder?Air freight vs sea freightProhibited, controlled and restricted goods and how to check where to apply for licensesCustom duties and taxation Comparison between overseas delivery options Postal vs Hybrid vs CourierDHLSingPostJanioDirectLink |
| Warehousing and Packaging | Packing Materials and Options PolymailerBubble wrapBubble mailers/Padded envelopesAir tube bagPacking peanutsAir pillowsThermal boxes for frozen food Shipping Labels Warehousing Floor planInventory entrance, inventory exitSelf-Collection stationInventory receipt documentation and processShelving and racksBins and dividersPallet mover/forklift, lift and laddersFast moving nearest to packing stationFirst in First OutSafety equipment and gearSafety markings and signages Pick and Pack Discrete pickingWave picking1 picker, 2 packer to double check orders Inventory Management System Periodic vs Perpetual Inventory or just have more in inventorySquareInventory forecasting | |
| 4 | Managing Local Deliveries and Last Mile Fulfilment | Last Mile Fulfilment (LMF) Self-fulfilment vs courier/postal vs fulfilment centresDocumentation for self-fulfilment Things to note when using a LMF service Service QualityInsurance and ClaimsEase of claim processSpeed of deliveryCost Comparison between the different major courier service (local delivery) in Singapore QxpressNinjavanJ&TSpeedpostSingpost Order Tracking and Integration Tracking pageEmail tracking updateSMS tracking update How to Prepare for High-Volume Sales Period Immediate Action Plan What to expect and prepare for as sales volume increases |
Mode of Assessment
Assessment Mode: Open-Book Summative
Assessment Methods & Duration:
Practical Performance (Case Study Assessment) – 1.5 hour
Written Assessment – 1 hour
Certification
Participants who are assessed as Competent will receive a Statement of Attainment (SOA) issued by SkillsFuture Singapore (SSG).
Minimum Entry
Learners are expected to:
- At least 1 GCE ‘N’ Level Pass
- Have at least 1 year of working experience in a commercial company
- Be able to read, write and speak English at WSQ Workplace Literacy (WPL) Level 4
- Be able to manipulate numbers at WSQ Workplace Numeracy (WPN) Level 4
*Learners who do not qualify in terms of education but have the relevant working experience will be admitted on a case-by-case basis, subject to approval by the Management Representative (MR).
Attire
Comfortable and smart casual attire is recommended for this course.
Who Should Attend
This course is ideal for:
- Traditional brick-and-mortar businesses transitioning into ecommerce operations.
- Existing ecommerce businesses looking to optimise their order fulfilment processes.
- Employees tasked with improving fulfilment, logistics, or supply chain operations.
- Aspiring professionals seeking to develop skills and knowledge in ecommerce supply chain, warehousing, logistics, and fulfilment.
Participants may come from various sectors and experience levels, with a common goal of enhancing their organisation’s ecommerce efficiency.
Frequently Asked Questions about Ecommerce Course – Managing Ecommerce Goods from Source to Customer in Singapore
Is this Ecommerce course SkillsFuture eligible?
Yes, just like our Microsoft Excel Course in Singapore, this Ecommerce course is SkillsFuture eligible, meaning eligible Singaporean citizens can utilise their SkillsFuture Credit to offset the course fees. This makes it a more accessible and affordable opportunity to upskill in the booming Ecommerce sector.
What other funding options are available for this Ecommerce course?
Beyond SkillsFuture Credit, this Ecommerce course is also eligible for subsidies through the Post-Secondary Education Account (PSEA) and the Union Training Assistance Programme (UTAP) for NTUC members. Companies sponsoring their employees may also be eligible for Absentee Payroll (AP) funding.
What key topics are covered in this Ecommerce course?
This Ecommerce course provides comprehensive training across crucial areas of managing goods from source to customer. Key topics include supply chain management, sourcing strategies (both local and overseas), effective import and overseas delivery management, efficient warehousing and packaging techniques, inventory management systems, and strategies for successful last-mile fulfilment and high-volume sales periods.
Can Shopee and Lazada sellers benefit from this course?
Definitely! Whether you sell on Shopee, Lazada, Amazon, your own website, or multiple marketplaces, this course teaches you to manage the operational backbone from sourcing, warehousing, inventory, to delivery.
Will I learn about warehousing for Ecommerce businesses?
Yes! Extensive warehousing coverage includes floor planning, inventory entrance/exit, self-collection stations, shelving and racks, bins and dividers, pallet movers, FIFO (First In First Out), safety equipment, and positioning fast-moving items nearest to packing stations.
What packing materials will I learn about?
You’ll learn about various packing materials and options including polymailers, bubble wrap, bubble mailers/padded envelopes, air tube bags, packing peanuts, air pillows, thermal boxes for frozen food, and shipping labels, helping you choose cost-effective, protective packaging.
Can I learn inventory management systems?
Absolutely! You’ll learn about periodic vs perpetual inventory, using systems like Square for inventory management, inventory forecasting to prevent stockouts, and when to simply maintain higher inventory levels based on your business model.
Will I learn about pick and pack processes?
Yes! The course covers pick and pack operations including discrete picking, wave picking, and the 1 picker, 2 packer method to double-check orders and reduce errors.
Will I learn to prepare for high-volume sales periods?
Yes! The course covers how to prepare for high-volume sales periods (like 11.11, 12.12, year-end sales) including immediate action plans and what to expect and prepare for as sales volume increases.
Can I learn about order tracking systems?
Absolutely! You’ll learn about order tracking and integration including tracking pages, email tracking updates, and SMS tracking updates.
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| FULL COURSE FEE (Non Singaporeans and Singaporeans Below 21) | $708.50 |
|---|---|
| SINGAPOREAN 40 YRS AND ABOVE (AFTER SUBSIDY) | $253.50 |
| SINGAPOREAN 21-39 YRS/PR (AFTER SUBSIDY) | $383.50 |
| Duration | 2 days (16 hours) |
Trainees’ Ratings
Training Quality and Outcomes Measurement (TRAQOM) ratings are provided by trainees who have completed SSG-funded courses. These ratings reflect trainees’ overall learning experience and their likelihood of recommending the course to others.
Available in: English
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