Effectiveness Management (DCMP L3)

Course Overview

Implement Work Plans and Monitor Performance, or Effectiveness Management, is a module in WSQ Environmental Cleaning. It is an elective unit for WSQ Higher Certificate in Environmental Cleaning.

Course Title

Effectiveness Management in Environmental Services (DCMP Level 3)

Effectiveness Management Course Objectives & Content

Participants will be equipped with necessary knowledge and skills required in

• Interpreting and implementing work plans;
• Monitoring implementation of work plans;
• Monitoring team performance and providing feedback.

Entry Requirement

Learners are encouraged to:

• Have basic knowledge on own work role and the corresponding responsibilities and limitations • Have minimum secondary school education
• Develop Writing, Reading, Listening and Speaking of English to a proficiency level equivalent to Workplace Literacy and Numeracy (WPLN) Level 3
• Develop Numeracy skills to a proficiency level equivalent to Workplace Literacy and Numeracy (WPLN) Level 3
• Have some cleaning work experience required.

Our staff and course consultants attending course enquirers would screen interested trainees whether they fulfill the course pre-requisites which include the above WPLN levels. Learners who do not meet the WPLN Levels would be encouraged to take up the appropriate WPLN courses.

Effectiveness Management Course Outline

• Identify types of cleaning services in the cleaning industry
• Use industrial and organizational standards relating to the cleaning of surfaces
• Relate the correct organizational procedures for cleaning methods and techniques
• Identify cleaning chemicals, tools, and equipment used in the cleaning industry/ organization
• Understand the importance of compliance with Workplace Safety & Health guidelines in carrying out cleaning activities and reinstating work area
• Identify the types of safety signs and personal protective equipment in compliance with the industrial standards
• Able to apply the appropriate cleaning methods and techniques relating to reinstatement of work area and completing cleaning processes
• Evaluate the effectiveness of cleaning methods and processes using various criteria
• Identify types of documents relating to the evaluation of cleaning methods and processes
• Improve possible cleaning methods and processes
• Update on the latest developments in cleaning methods and processes using sources of information
• Plan for implementing recommendations for improvements.