Course Overview

Skillsfuture For Digital Workplace 2.0 (Retail Sector)

This course is targeted learners employed in the Retail sector.  We will cover all the technological advances in IT that is impacting or will impact the sector.  In this course, we will understand how the various technology that is used or can be implemented in the sector as well as the digital skills that is needed for the workforce in order to function optimally.

Learners will be able to understand and apply analytics to analyse customers profiles, demands, preferences, use automation to support business operations like stock checks, customer services, handle orders, payments, and to understand cybersecurity risks related to the retail sector and to mitigate the risks.

Course Title

Skillsfuture For Digital Workplace 2.0 (Retail Sector)

Course Objectives

By the end of this course, learners will be able to:

• State the jobs and digital skills required in the current and future digital economy
• Describe the work requirements in a technology-rich environment and know the associated cybersecurity risks
• Identify various digital applications and tools in work applications, including widely applicable national and sectoral platforms
• Suggest how data and information can be used
• Perform functional outcomes such as the use of digital tools and software to access various learning paths and content
• Develop a post-course action plan to continue learning (i.e., to identify courses that would allow participants to further deepen their skills in the four key areas).