Provide Quality Service – Customer Management Level 1

This image has an empty alt attribute; its file name is Path-181.svg1 Day Course
SkillsFuture Credit Eligible
PSEA, UTAP Eligible
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Course Overview

Provide Quality Service – Customer Management Level 1

This course will enable an individual to acquire the knowledge and skills to manage customers with the goal of improving business relationships with customers and achieving service requirements at the workplace.

Course Title

Provide Quality Service – Customer Management Level 1

Entry Requirements

  • Able to read, speak and write English at a proficiency level equivalent to the Employability Skills System (ESS) Literacy Level 2
  • Able to manipulate numbers at a proficiency level equivalent to the ESS Numeracy Level 2

Relevant Job Role(s)

General Cleaners, Indoor Cleaners, Outdoor Cleaners, Healthcare Cleaners, Restroom Cleaners, Table-Top Cleaners, Dishwashers, Refuse Collectors and their supervisors

Course content

By the end of the course, learners will be able to:

LO1. Recognise customers’ needs, expectations and potential triggers in their service environment

LO2. Perform measures to address urgent customer needs in accordance with organisational requirements and procedures

LO3. Respond to service challenges by applying service recovery procedures and clear communications

LO4. Recognise service challenges that need to be escalated to their supervisors

LO5. Identify areas for improvement based on feedback given by customers

Assessment

  • Written Assessment (Open book)
  • Role Play

Additional Note

Completion requirements: Fulfill at least 75% min attendance and pass assessments – competent (Refer to mode of assessment for details)

Certification

Upon successful completion of the course and its assessment, you will receive a Statement of Attainment (SOA) issued by SkillsFuture Singapore

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For more information, please visit WSQ Environmental Cleaning Courses.

Course Feature

Course Feature

Course Provider:ASSOCIATES CONSULTING PTE. LTD.

UEN: 200006697N

Course Reference Number: TGS-2025052605

Mode Of Training: Classroom

Funding Validity Period: 27 Jan 2025 – 26 Jan 2027

Internal Course ID: 2357

FULL COURSE FEE
(Non Singaporeans and
Singaporeans Below 21)
$207.10
SINGAPOREAN 40 YRS AND ABOVE
(AFTER SUBSIDY)
$74.10
SINGAPOREAN 21-39 YRS/PR
(AFTER SUBSIDY)
$112.10
Duration1 Day
(8 hours)
*Can be paid via SkillsFuture, Bank Transfer, PayNow, Post Secondary Education Account

Available in: English

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