Provide Quality Service – Customer Management Level 1
 | 1 Day Course |
 | SkillsFuture Credit Eligible |
| UTAP Eligible |
Course Overview
Provide Quality Service – Customer Management Level 1
This course will enable an individual to acquire the knowledge and skills to manage customers with the goal of improving business relationships with customers and achieving service requirements at the workplace.
Course Title
Provide Quality Service – Customer Management Level 1
Entry Requirements
- Able to read, speak and write English at a proficiency level equivalent to the Employability Skills System (ESS) Literacy Level 2
- Able to manipulate numbers at a proficiency level equivalent to the ESS Numeracy Level 2
Relevant Job Role(s)
General Cleaners, Indoor Cleaners, Outdoor Cleaners, Healthcare Cleaners, Restroom Cleaners, Table-Top Cleaners, Dishwashers, Refuse Collectors and their supervisors
Course content
By the end of the course, learners will be able to:
LO1. Recognise customers’ needs, expectations and potential triggers in their service environment
LO2. Perform measures to address urgent customer needs in accordance with organisational requirements and procedures
LO3. Respond to service challenges by applying service recovery procedures and clear communications
LO4. Recognise service challenges that need to be escalated to their supervisors
LO5. Identify areas for improvement based on feedback given by customers
Assessment
- Written Assessment (Open book)
- Role Play
Additional Note
Attendance requirement: min 75% attendance
Workplace Safety and Health course Singapore completion requirements: Fulfill at least 75% min attendance and pass assessments – competent (Refer to mode of assessment for details)
Certification
You will receive a Statement of Attainment (SOA) from SkillsFuture Singapore upon successful completion of this [workplace safety and health management] and its assessment.
More about WSQ Environmental Cleaning
For more information, please visit WSQ Environmental Cleaning Courses.
Course Feature
Course Feature
Course Provider: ASSOCIATES CONSULTING PTE. LTD.
UEN: 200006697N
Course Reference Number: TGS-2025052605
Mode Of Training: Classroom
Funding Validity Period: 27 Jan 2025 – 26 Jan 2027
Internal Course ID: 2357
| FULL COURSE FEE (Non Singaporeans and Singaporeans Below 21) | $207.10 |
|---|---|
| SINGAPOREAN 40 YRS AND ABOVE (AFTER SUBSIDY) | $74.10 |
| SINGAPOREAN 21-39 YRS/PR (AFTER SUBSIDY) | $112.10 |
| Duration | 1 Day (8 hours) |
Available in: English
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