Web Chatbot Course — Automated Replies

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Web Chatbot Course — Automated Replies

Course Overview

Web Chatbot Marketing Course — Personalised & Automated Messenger System

What is Chatbot Marketing?

Chatbot marketing is about installing a chatbot onto your website, usually your website’s landing page or home page. This Web Chatbot course will teach you to automate various front-end business functions in an organisation using a chatbot, such as:

  • Customer service
  • Lead generation
  • FAQ, etc.

Chatbot marketing provides an extra touch point and leverages the chatbot’s highly programmable functions to achieve marketing objectives for the organisation. Of all the chatbot’s powerful functions, its 24/7 availability and ability to personalise responses significantly improves customer experience. Its benefits include:

  • Providing initial interaction which prevents customers from experiencing long waiting times
  • Ability to recognise query patterns using Artificial Intelligence (AI) allows for it to create personalised responses to customer queries.

Course Title

Chatbot Marketing

Who Should Attend

• Business owners and start-up founders
• Customer experience managers
• Sales Professionals
• People keen in building their own chatbot with little to no coding at all

Course Objectives

At the end of the course, learners will be able to:

  • LO1 – Develop a business case for the customer service knowledge base
  • LO2 – Develop user requirements for customer service knowledge base
  • LO3 – Design system specifications that meet organisation’s needs and budgetary requirements
  • LO4 – Conduct User Acceptance Testing (UAT) and Launch
  • LO5 – Provide training and support to users of the customer service knowledge base
  • LO6 – Collect feedback on improvements to customer service knowledge base

Web Chatbot Course — Automated Replies

Course Outline

Using Chatbots for Marketing

  • Gaining clarity on marketing objectives
  • Fitting a chatbot into your marketing strategy
  • Measurement framework with key success metrics for chatbot marketing

Chatbot platforms – fundamentals and preparation

  • How do chatbots work?
  • Leveraging on artificial intelligence, Natural Language Processing (NLP) for customer service


  • How to setup your website landing page
  • Creating your first ChatBot

Chatbots for Marketing

  • How to help customers buy more from you using chatbots
  • How to design a chatbot for your business
  • How to design chatbot funnels that nurture and engage prospects
  • How to get maximum engagement from your chat blast campaigns
  • Best practices and viral methods to drive more traffic and sales using chatbots

Getting started with your first bot

  • Conversation elements (skills, blocks, events and checkpoints)
  • Working with visual chatbot builder
  • Users and conversations history
  • Sending mass broadcasts

Statement of Attainment

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

For more related courses, please visit Digital Marketing Courses.

Course Feature

Course Feature

Course Provider: LearnCollab Pte Ltd
UEN: 201212886E
Course Reference Number: TGS-2021003524
Mode Of Training: Part Time
Funding Validity Period: 24 Mar 2021 – 23 Mar 2025

Web Chatbot Course — Automated Replies

Singaporean 40 yrs and above$481.00
Singaporean 21-39 yrs / PR$741.00
Duration24 hrs

Available in: English

Book Class Now!

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+65 6255 5584

Based on 87 reviews
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Tee AhwenwenTee Ahwenwen
08:50 26 Feb 23
Ms Ashley Shirley wong is a nice and cheerful teacher thanks for today 26feb23 thank you I am wenyi is teachable teacher and i understand everything and enjoying your lesson so much 😊 really appreciate that.
Ben HanBen Han
18:30 03 Jan 23
Coursemology provides a wide range of massage courses with flexible training schedules..Sales manager , Rachel Lip, assisted me quickly and positively with both my course enquiries as well as the registration of my chosen massage course in a fuss free manner..So for my friends out there...If you are looking to enrol for serious massage courses..Coursemology is your recommended choice...RegardsBen Han
Devaghi ATDevaghi AT
00:35 15 Aug 22
The trainers were very Knowledgeable n conducted the session to participants understanding. Friendly n approachable. Motivational approach during practicals. I benefited from Course. Tq, trainers.
Mohd IqbalMohd Iqbal
09:58 24 May 22
My Food and Hygiene course here was superb! Instructor is very helpful to ensure you understand the importance of Cleanliness and Safety in the kitchen. I highly recommend Coursemology.
02:58 12 May 22
Attended the Food Hygiene course at vision exchange. The course sign up and payment process was fast and simple. The instructor was fun and engaging and helpful. Highly recommend this place if you want to get your food hygiene cert.
Joey GanJoey Gan
09:29 24 Apr 22
My sister and I had many questions about the different courses. The staff present including the boss Mr Wee were very patient and friendly to help us. The centre at Toa Payoh was also easy to get to and centre facilities were kept clean and tidy. We have a very good experience.
ting siongting siong
06:05 19 Apr 22
The trainer is patient and able to explain food hygiene and safety concept clearly. She demonstrated the hand cleaning techniques, share industry practices and safety standards with participants.A good training indeed.

Coursemology is an online course directory, listing short courses in Singapore to provide information on WSQ courses and SkillsFuture Subsidy to corporates and individuals. We do course listing for training providers in Singapore to improve your employability via skills upgrading and job skills upskilling through skills development courses.

About Us

Training Locations

Toa Payoh Central
Blk 190 Toa Payoh Lorong 6, #02-514 Singapore 310190 (Above KFC)

9142 8897

Jurong East Central
2 Venture Drive, Vision Exchange, #07-23 Singapore 608526

8669 1718

Tampines Central
300 Tampines Avenue 5, NTUC Income Tampines Junction #07-05, Singapore 529653 (Opposite Our Tampines Hub)

8028 6619

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Closed on Public Holidays