Working with Difficult People

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Working with Difficult People

Course Overview

How to work with difficult people

The workplace is filled with colourful personalities, some of whom are “difficult” to work with. While you can’t change the behaviours of coworkers, colleagues and bosses, you can learn how to handle and deal with them effectively.

Working with Difficult People aims to equip you with the right attitude and the relevant skills and techniques to handle different types of difficult people; so that relationship can be improved and work can get done more effectively. At the same time, the course also provides you with ways to get feedback about yourself and what you can do if you find yourself belonging to one of the categories of difficult people.

Course Title

Working with Different Personalities.

Course Objectives

At Course Completion, participants will be able to:

  • Define what is a “difficult” person and the 2 main situations where people become difficult.
  • Recognise your instinctive response to people who are difficult and why you will respond in that manner.
  • Understand the 2 dimensions that affect how people behave that may be different from others.
  • Learn about different working behavioural styles of people, what is important for each of them and what happens if their intents are not met.
  • Identify the different categories of difficult people and their characteristics.
  • Practice different techniques and strategies to handle each category of difficult people.
  • Improve communication for dealing with different types of difficult people.
  • Exercise awareness of your own behaviour so as to not become a difficult person to others.

Working with Difficult People

Course Content

  • Introduction
    – What is a “difficult” person?
    – What are the causes
    – Some thoughts about difficult people
  • 4 types of responses to difficult people
    – Instinctive responses towards difficult people and why
    – Learning to manage your own emotions to prevent flight or fight response
  • 4 styles of working  behaviour
    – 2 dimensions that explain why people behave differently
    – 4 general working styles of people
    – Understand the intent of each working style and what happens when that intent is not met
  • Identify the categories of difficult people
    – 10 categories of difficult people from the 4 working styles
    – Characteristics of each category
  • Strategies to cope with difficult people
  • Techniques to handle specific categories of difficult people
  • Ensuring we do not become the difficult person
    – Ways to get feedback on how you behave towards others
    – What to do after discovering that you belong to one of the categories?
Course Feature

Course Feature

Course Provider: EON Consulting & Training Pte Ltd
UEN: 201301501N
Course Reference Number: TGS-2020500606
Mode Of Training: Classroom/Online
Funding Validity Period: 11 Dec 2013 – 31 Dec 2024

Working with Difficult People

Singaporean 40 yrs and above$766.80
Singaporean 21-39 yrs / PR$766.80
Duration2 Days

Available in: English

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+65 6255 5584

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Tee AhwenwenTee Ahwenwen
08:50 26 Feb 23
Ms Ashley Shirley wong is a nice and cheerful teacher thanks for today 26feb23 thank you I am wenyi is teachable teacher and i understand everything and enjoying your lesson so much 😊 really appreciate that.
Ben HanBen Han
18:30 03 Jan 23
Coursemology provides a wide range of massage courses with flexible training schedules..Sales manager , Rachel Lip, assisted me quickly and positively with both my course enquiries as well as the registration of my chosen massage course in a fuss free manner..So for my friends out there...If you are looking to enrol for serious massage courses..Coursemology is your recommended choice...RegardsBen Han
Devaghi ATDevaghi AT
00:35 15 Aug 22
The trainers were very Knowledgeable n conducted the session to participants understanding. Friendly n approachable. Motivational approach during practicals. I benefited from Course. Tq, trainers.
Mohd IqbalMohd Iqbal
09:58 24 May 22
My Food and Hygiene course here was superb! Instructor is very helpful to ensure you understand the importance of Cleanliness and Safety in the kitchen. I highly recommend Coursemology.
02:58 12 May 22
Attended the Food Hygiene course at vision exchange. The course sign up and payment process was fast and simple. The instructor was fun and engaging and helpful. Highly recommend this place if you want to get your food hygiene cert.
Joey GanJoey Gan
09:29 24 Apr 22
My sister and I had many questions about the different courses. The staff present including the boss Mr Wee were very patient and friendly to help us. The centre at Toa Payoh was also easy to get to and centre facilities were kept clean and tidy. We have a very good experience.
ting siongting siong
06:05 19 Apr 22
The trainer is patient and able to explain food hygiene and safety concept clearly. She demonstrated the hand cleaning techniques, share industry practices and safety standards with participants.A good training indeed.

Coursemology is an online course directory, listing short courses in Singapore to provide information on WSQ courses and SkillsFuture Subsidy to corporates and individuals. We do course listing for training providers in Singapore to improve your employability via skills upgrading and job skills upskilling through skills development courses.

About Us

Training Locations

Olympus Learning Academy

Blk 190 Toa Payoh Lorong 6, #02-514
Singapore 310190

2 Venture Drive Vision Exchange, #07-23 Singapore 608526

NTUC Income Tampines Junction, 300 Tampines Avenue 5 (Opposite Our Tampines Hub) #07-05 Singapore 529653

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