(Online Course)Workplace Communications to Improve Relationship & Resilience (Level 2)

Course Content: Workplace Communications to Improve Relationship & Resilience (Level 2)

• Principles of effective communications and interpersonal techniques 
• Modes of communication and communication tools and their characteristics
• Social and cultural differences that impact communications 
• Barriers to effective communications 
• Appropriate communication styles and approaches
• Apply effective communication techniques when interacting at the workplace
• Apply a range of communication styles and approaches when engaging with different audiences

Maintain positive relationships at the workplace with effective communication

• Organisational and professional standards relating to communications 
• Sources of information within and outside the organisation 
• Interpret and respond to information received
• Use appropriate communication techniques and tools to suit different communication styles within formal and informal settings
• Use effective communication techniques to create clear lines of communication within the workplace

Certification: Statement of Attainment

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).