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Effective Work Skills for Self, Leadership, and Team Resilience

This image has an empty alt attribute; its file name is Path-181.svg1 Day Course
SkillsFuture Credit
UTAP Eligible

Course Overview

Effective Work Skills for Self, Leadership, and Team Resilience

Personal Effective Skills at Work for Self, Leadership, and Team Management with Resilience class that teach personal effective work skills and team resilience skills for the workplace.

Course Title

Personal Effective Skills at Work for Self, Leadership, and Team Management with Resilience

Training Synopsis

People who have a certain level of competency in personal effective skills are better at work because they are motivated, engaged, and organized, and deliver consistent performance, whether in task completion, customer servicing, and/or even in sales achievement. Studies have also shown that highly successful people share a pattern of foundational self-guiding and leadership behavior that allows them to demonstrate self-awareness, social intelligence, and resilience during their most challenging and complex situations in life or at work.

In this training program, learners will bring their personal and work effectively to the next level via the framework of I.T.E.M.S (Individual and Team Effectiveness Management Skills). They will also find out their level of resilience by utilizing an Adversity Quotient assessment to ascertain their ability to face situations, problems, and obstacles as an individual, a team manager, and/or a leader. Learners will also discover what their leadership type could be through a leadership elements’ analytical tool, and get to explore some new-era team-leading styles to communicate with, motivate and guide their teams to meet goals set.

Targeted at personnel working in any industry who are looking to enhance their Personal Effective Skills for Self, and personnel who are looking to upskill themselves in Personal Effectiveness while preparing to be/ have been promoted to the position of a Team Manager and even a Leader of a team/ department/ corporation, the training will include hands-on training elements of discussion, case studies, and project management to enhance learning.

This course is truly the art of personal effectiveness enhancement for self, team manager, and/or leader at the workplace for optimal personal and corporate success in task completion, customer servicing, and/or even in sales enhancement.

Course Objectives:

At the end of the training, participants will be able to:

  • Develop a Personal Effectiveness competence via the I.T.E.M.S (Individual and Team Effective Management Skills) framework in life and at work
    • Elements of effective management for individuals and self-guiding
      • Purpose-drivenness and Proactiveness
      • Passion display and Priorities-management, and more
    • Assess one’s level of resilience in handling life and work challenges
      • Importance of Adversity Quotient (AQ) in overcoming challenges
      • Adversity Quotient (AQ) assessment to determine one’s level of resilience
      • The Adversity Quotient (AQ) Strategy to be an Overcomer in life and at work, whether for task completion, customer-servicing, and/or sales enhancement
  • Develop competence in Team Management skills
    • Difference/s between being a Team Manager and a Team Leader
    • Elements of effective management for managing a team
      • Project management
      • Personalities in team management
      • manPower allocation (for effective deployment), and more
  • Develop competence in Personal Leadership skills
    • Types of Leadership in the Industry
    • Assess one’s leadership style through a new-era leadership elements’ analytical tool
      • The Mindset Leader
      • The Skillset Leader
      • The Heartset Leader
    • Elements of effective management for Leading a Team
      • Progress and results for the organization
      • sPirit in Team togetherness
      • emPowerment
      • People development
      • whole Person-inspiration
  • Develop an Overall competence in Personal Effectiveness Skills at the workplace as an individual, manager, and/or leader to accomplish corporate success
    • Putting all of the above skills learned into practice with assessment
    • Case Studies of difficult situations for resolution in
      • Task-completion
      • Client-servicing and/or
      • Sales target-achieving
    • .. with going through a project and management, for:
      • Individuals
      • Team Managers
      • Team Leaders

Effective Work Skills for Self, Leadership, and Team Resilience

Benefits:

For the training, learners will

  • Receive a full-fledged Workbook customized to the various topics-in-training
  • Go through an Adversity Quotient assessment (‘Total Success Multi-Quotient’ model) to ascertain their ability to face situations, problems, and obstacles as an individual, a team manager, and/or a leader
  • Go through a leadership elements’ analytical tool (‘Triple-Set Leader’ framework), and discover their new-era team-leading styles
  • Be guided through utilizing the I.T.E.M.S (Individual and Team Effective Management Skills) framework for the comprehensive mastery of personal effectiveness as an individual, team manager, and leader in tasks, service, and/or sales management.

Training Duration, Time, and Format

One full-day course and in-person training

Note: Specific training date/s can be arranged for the client if a class of a minimum of 10 pax can be confirmed

Minimum Entry Requirements

  • 21 years and above
  • Possess minimally a Secondary Level and/or listen, speak, read, and write English at a proficiency level equivalent to Employability Skills System Workplace Literacy (WPL) Level 4
  • Use numeracy skills equivalent to the Employability Skills System Workplace Numeracy (WPN) Level 4
  • Minimum 1 month of working experience

Chief Trainer Profile

Joshua Luke is a highly sought-after Global Master Trainer and an award-winning Entrepreneur & Business Coach. As the Director of Training & Business Development of Signature Image Academy International, he is in charge of the sales and development of the Academy’s business and direction. Holding an MBA degree from the University of Northampton (UK) with his Master’s thesis on leadership, Joshua is currently pursuing his DBA (specialised PhD) with Teesside University (NE England) with his research topic on personal peak performance and generational success traits at the workplace.

He also holds several Master and Specialised Certifications: in ‘Triple-Set LeaderTM Framework and Profiling Assessment’, ‘Total Success Multi-QuotientTm (TSMQ), ‘MACDOER SpectrumTM Personality Profiling’ and ‘EPIC Waves Motivational TheoryTm with Profiling’, etc. Joshua is the author of the ‘First-Mover Advantage’ e-Guide series and has conducted several ‘Train-the-Trainer’ programmes on various training topics in the financial, banking, service, and corporate industry.

Up to date, because of the list of his clients which included various multi-national corporations, Joshua’s trainings in Singapore have him coaching participants from diverse nationalities – Asian audiences: Chinese nationals, Indians, Koreans, Filipinos, Caucasian audiences: British, Americans, Australians, Italians, and African audiences – South Africans, Nigerians, etc.

The list of his training clients has spanned various industries and includes public organisations like the Housing & Development Board, Ministry of Education, Ministry of Transport, Defence Science & Technology Agency, MUIS (Islamic Religious Council of Singapore), National University of Singapore, Nanyang Technological University, Singapore Institute of Management, Singapore Institute of Management, etc., and private corporations like United Overseas Bank, Shanghai-Pudong Bank, Aberdeen, AIA, Prudential, Great Eastern, Manulife, PSA Corporation Ltd, RSM Stoneforest, etc. Armed with over 20 years of experience and with all his expertise, Joshua has also conducted workshops overseas – in China, Hong Kong, Taiwan, South Africa, Malaysia, Indonesia, Thailand, Cambodia and the Philippines, with more cities and countries to come in the following years.

Other personal image courses include Effective Networking Skills and Relationship Management with Personality Profiling and Business Dining Skills and Customer Service Excellence with EQ and Demanding Customer Situation Management

Course Feature

Course Feature

Course Provider: Signature Image Academy International Pte Ltd
UEN: 201017041W
Course Reference Number: TGS-2023019992
Mode Of Training: Classroom
Funding Validity Period: 4 Apr 2023 to 3 Apr 2025

effective work skills
FULL COURSE FEE$450.00
Singaporean 40 yrs and above$135.00
Singaporean 21-39 yrs / PR$225.00
Duration1 day

Available in: English

Book Class Now!

Coursemology
4.8
Based on 182 reviews
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Keline jacq14Keline jacq14
09:37 01 Feb 24
Very good course👍👍
Resti YResti Y
09:36 01 Feb 24
Thank you Cikgu Juriah for teaching me patiently and well, it's easy to understand everything you say.
Shafiq ShafiqShafiq Shafiq
09:33 01 Feb 24
Great place to do my food safety course.Kudos to my teacher Ms Juriah for the fun and engaging class👍
Rista RahmanRista Rahman
09:27 01 Feb 24
Our facilitator Mr Anandan is very knowledgeable and got sense of humour. You won’t fall asleep totally. Staff are very helpful especially Wendy and the rest at the reception counter. Recommended ❤️
Ernie RahmanErnie Rahman
07:39 26 Jan 24
Trainer Anandan is friendly and knowledgeable in his teaching in the food safety course. He is approachable and easy going and therefore we don't feel tense at all. Thank you sir! Strongly recommned to attend his classes. He should continue teaching this course at a higher level. He is also a trainer in aircon servicing and car maintenance.
Claudine YeongClaudine Yeong
09:51 24 Jan 24
Ashley is very friendly and clear in her teachings. She gives a lot of real life situations to emphasize the importance of food hygiene and safety.However, Peter who tested the practical part was unreasonable and scolded me when I tried to explain myself for not taking back the plate of cucumbers that I sold to the customer.
Lis ChoeLis Choe
10:37 22 Jan 24
Attended the Food Safety & Hygiene Level 1 course at Toa Payoh on 19 Jan 2024. The class was handled by SHIRLEY WONG (ASHLEY). Thoroughly enjoyed the class. Shirley was not only very clear in her delivery of the course material, but she was a very engaging instructor. Whilst communicating the seriousness of food safety and hygiene, she managed to bring humour and lightness to the class which could otherwise have been boring.Thank you Shirley !!
rachael francisrachael francis
05:31 17 Jan 24
Attended Food and Safety Level 3 and trainer Audrey was very good and clear with her explanation. Very friendly. She's very patient when explaining. Highly recommended. Course centre is also clean and easy to find your way. Convenient as there are many shops located around.
Chicken BruhChicken Bruh
08:03 14 Jan 24
veri gud the cher is very nice explain in all languages
Katherine ChiaKatherine Chia
07:01 14 Jan 24
Swiss LamSwiss Lam
07:00 14 Jan 24
Our instructor, William makes the lesson lively and very informative! I enjoyed it.
azlan Shamanazlan Shaman
05:59 14 Jan 24
This course very useful for me, customer managementEffective WSH LEVEL3Instructor,Jonathan loh is very Good.
Raaj's fun checkRaaj's fun check
05:59 14 Jan 24
This course very useful for me,Customer managementEffectiveness managementWSH level 3Instructor ,Jonathan Lohan is very good
IRENE YUENIRENE YUEN
11:08 09 Jan 24
Attended the Food hygiene level 1 at Toa Payoh outlet. Convenient location & clean environment.Mr Loo Hee Jin is our trainer for the day. Very glad to attend his lesson. He is very professional, knowledgeable & also a very patience trainer. His explanation is clear and direct to the point. Easily understand with his extra example.Attended the class in a relax & comfortable environment.Strongly recommend.
Jessie KhooGanJessie KhooGan
11:54 04 Jan 24
Attended Food Safety Course Level 1 on 4 Jan 2024 and I enjoyed the class throughly. Our trainer - Anandan S/O Ganesan was very knowledgeable and he delivered the training in a very fun and interactive manner. He made the class very interesting and shared real examples which made it easier for individuals to understand with zero knowledge base.The customer service - Ms Alene was very helpful and responsive to my queries. Enrolling for this course was fuss free and she even provided the step by step in submit course claims using skills future credits. I will definitely recommend Coursemology to my circle of friends.Thank you once again for making my learning journey today a fruitful one.
Raine FooRaine Foo
16:21 03 Jan 24
Attended the Food Safety Course Level 1 on 18 Dec 2023. The trainer Mr Loo Hee Jin is very professional and helpful. At times he explained in Mandarin to enable some non-english speaking learners to understand better. Staff at the Reception Desk are very helpful too. Environment is cosy and hot home-made barley drinks are provided during tea-breaks. Recommend this training school at Toa Payoh Central. Thank you.
Loh seng chouLoh seng chou
05:11 07 Nov 23
Staff were friendly and helpful.They took pains in explaining the contents of the coursrA good place to improve myself.
Irene TanIrene Tan
06:21 02 Oct 23
Ms Ashley Shirley wong is a nice and cheerful teacher thanks for class on 01 Oct 23 from 9am to 6pm thank you.I am Irene Tan Lee Peng and I understand everything and really enjoying your lesson so much 🥰 really appreciate 😃.
Ying LimYing Lim
09:41 28 Sep 23
Great place to utilise your Skillsfuture Credit to upskill yourself. Convenient location at Toa Payoh Central, Jurong East Central and Tampines Central!
Ivy TiongIvy Tiong
03:07 15 Jul 23
I wanted to attend Basis Food Hygiene course n has found Coursemology online that allows me to use my Skillfuture Credit to pay for the course fees. $0 from my own pocket. The staff, Wendy is very helpful. With her assistance, I hv no problem with my registration. 👍
SasaSasa
17:30 28 Jun 23
I Attended the Food Hygiene course on 26/06/2023 @ Toa Payoh , course sign up & payment was easy. Trainer Mr Eddy is very friendly , knowledgeable and helpful to ensure everyone of us understand the importance of Cleanliness, Safety in the work. I benefited from this course, highly recommend Coursemology with thumb up 👍
Tee AhwenwenTee Ahwenwen
08:50 26 Feb 23
Ms Ashley Shirley wong is a nice and cheerful teacher thanks for today 26feb23 thank you I am wenyi is teachable teacher and i understand everything and enjoying your lesson so much 😊 really appreciate that.
Ben HanBen Han
18:30 03 Jan 23
Coursemology provides a wide range of massage courses with flexible training schedules..Sales manager , Rachel Lip, assisted me quickly and positively with both my course enquiries as well as the registration of my chosen massage course in a fuss free manner..So for my friends out there...If you are looking to enrol for serious massage courses..Coursemology is your recommended choice...RegardsBen Han
Devaghi ATDevaghi AT
00:35 15 Aug 22
The trainers were very Knowledgeable n conducted the session to participants understanding. Friendly n approachable. Motivational approach during practicals. I benefited from Course. Tq, trainers.
Mohd IqbalMohd Iqbal
09:58 24 May 22
My Food and Hygiene course here was superb! Instructor is very helpful to ensure you understand the importance of Cleanliness and Safety in the kitchen. I highly recommend Coursemology.
MattMatt
02:58 12 May 22
Attended the Food Hygiene course at vision exchange. The course sign up and payment process was fast and simple. The instructor was fun and engaging and helpful. Highly recommend this place if you want to get your food hygiene cert.
Joey GanJoey Gan
09:29 24 Apr 22
My sister and I had many questions about the different courses. The staff present including the boss Mr Wee were very patient and friendly to help us. The centre at Toa Payoh was also easy to get to and centre facilities were kept clean and tidy. We have a very good experience.
ting siongting siong
06:05 19 Apr 22
The trainer is patient and able to explain food hygiene and safety concept clearly. She demonstrated the hand cleaning techniques, share industry practices and safety standards with participants.A good training indeed.
Keline jacq14Keline jacq14
09:37 01 Feb 24
Very good course👍👍
Resti YResti Y
09:36 01 Feb 24
Thank you Cikgu Juriah for teaching me patiently and well, it's easy to understand everything you say.
Shafiq ShafiqShafiq Shafiq
09:33 01 Feb 24
Great place to do my food safety course.Kudos to my teacher Ms Juriah for the fun and engaging class👍
Rista RahmanRista Rahman
09:27 01 Feb 24
Our facilitator Mr Anandan is very knowledgeable and got sense of humour. You won’t fall asleep totally. Staff are very helpful especially Wendy and the rest at the reception counter. Recommended ❤️
Ernie RahmanErnie Rahman
07:39 26 Jan 24
Trainer Anandan is friendly and knowledgeable in his teaching in the food safety course. He is approachable and easy going and therefore we don't feel tense at all. Thank you sir! Strongly recommned to attend his classes. He should continue teaching this course at a higher level. He is also a trainer in aircon servicing and car maintenance.
Claudine YeongClaudine Yeong
09:51 24 Jan 24
Ashley is very friendly and clear in her teachings. She gives a lot of real life situations to emphasize the importance of food hygiene and safety.However, Peter who tested the practical part was unreasonable and scolded me when I tried to explain myself for not taking back the plate of cucumbers that I sold to the customer.
Lis ChoeLis Choe
10:37 22 Jan 24
Attended the Food Safety & Hygiene Level 1 course at Toa Payoh on 19 Jan 2024. The class was handled by SHIRLEY WONG (ASHLEY). Thoroughly enjoyed the class. Shirley was not only very clear in her delivery of the course material, but she was a very engaging instructor. Whilst communicating the seriousness of food safety and hygiene, she managed to bring humour and lightness to the class which could otherwise have been boring.Thank you Shirley !!
rachael francisrachael francis
05:31 17 Jan 24
Attended Food and Safety Level 3 and trainer Audrey was very good and clear with her explanation. Very friendly. She's very patient when explaining. Highly recommended. Course centre is also clean and easy to find your way. Convenient as there are many shops located around.
Chicken BruhChicken Bruh
08:03 14 Jan 24
veri gud the cher is very nice explain in all languages
Katherine ChiaKatherine Chia
07:01 14 Jan 24
Swiss LamSwiss Lam
07:00 14 Jan 24
Our instructor, William makes the lesson lively and very informative! I enjoyed it.
azlan Shamanazlan Shaman
05:59 14 Jan 24
This course very useful for me, customer managementEffective WSH LEVEL3Instructor,Jonathan loh is very Good.
Raaj's fun checkRaaj's fun check
05:59 14 Jan 24
This course very useful for me,Customer managementEffectiveness managementWSH level 3Instructor ,Jonathan Lohan is very good
IRENE YUENIRENE YUEN
11:08 09 Jan 24
Attended the Food hygiene level 1 at Toa Payoh outlet. Convenient location & clean environment.Mr Loo Hee Jin is our trainer for the day. Very glad to attend his lesson. He is very professional, knowledgeable & also a very patience trainer. His explanation is clear and direct to the point. Easily understand with his extra example.Attended the class in a relax & comfortable environment.Strongly recommend.
Jessie KhooGanJessie KhooGan
11:54 04 Jan 24
Attended Food Safety Course Level 1 on 4 Jan 2024 and I enjoyed the class throughly. Our trainer - Anandan S/O Ganesan was very knowledgeable and he delivered the training in a very fun and interactive manner. He made the class very interesting and shared real examples which made it easier for individuals to understand with zero knowledge base.The customer service - Ms Alene was very helpful and responsive to my queries. Enrolling for this course was fuss free and she even provided the step by step in submit course claims using skills future credits. I will definitely recommend Coursemology to my circle of friends.Thank you once again for making my learning journey today a fruitful one.
Raine FooRaine Foo
16:21 03 Jan 24
Attended the Food Safety Course Level 1 on 18 Dec 2023. The trainer Mr Loo Hee Jin is very professional and helpful. At times he explained in Mandarin to enable some non-english speaking learners to understand better. Staff at the Reception Desk are very helpful too. Environment is cosy and hot home-made barley drinks are provided during tea-breaks. Recommend this training school at Toa Payoh Central. Thank you.
Loh seng chouLoh seng chou
05:11 07 Nov 23
Staff were friendly and helpful.They took pains in explaining the contents of the coursrA good place to improve myself.
Irene TanIrene Tan
06:21 02 Oct 23
Ms Ashley Shirley wong is a nice and cheerful teacher thanks for class on 01 Oct 23 from 9am to 6pm thank you.I am Irene Tan Lee Peng and I understand everything and really enjoying your lesson so much 🥰 really appreciate 😃.
Ying LimYing Lim
09:41 28 Sep 23
Great place to utilise your Skillsfuture Credit to upskill yourself. Convenient location at Toa Payoh Central, Jurong East Central and Tampines Central!
Ivy TiongIvy Tiong
03:07 15 Jul 23
I wanted to attend Basis Food Hygiene course n has found Coursemology online that allows me to use my Skillfuture Credit to pay for the course fees. $0 from my own pocket. The staff, Wendy is very helpful. With her assistance, I hv no problem with my registration. 👍
SasaSasa
17:30 28 Jun 23
I Attended the Food Hygiene course on 26/06/2023 @ Toa Payoh , course sign up & payment was easy. Trainer Mr Eddy is very friendly , knowledgeable and helpful to ensure everyone of us understand the importance of Cleanliness, Safety in the work. I benefited from this course, highly recommend Coursemology with thumb up 👍
Tee AhwenwenTee Ahwenwen
08:50 26 Feb 23
Ms Ashley Shirley wong is a nice and cheerful teacher thanks for today 26feb23 thank you I am wenyi is teachable teacher and i understand everything and enjoying your lesson so much 😊 really appreciate that.
Ben HanBen Han
18:30 03 Jan 23
Coursemology provides a wide range of massage courses with flexible training schedules..Sales manager , Rachel Lip, assisted me quickly and positively with both my course enquiries as well as the registration of my chosen massage course in a fuss free manner..So for my friends out there...If you are looking to enrol for serious massage courses..Coursemology is your recommended choice...RegardsBen Han
Devaghi ATDevaghi AT
00:35 15 Aug 22
The trainers were very Knowledgeable n conducted the session to participants understanding. Friendly n approachable. Motivational approach during practicals. I benefited from Course. Tq, trainers.
Mohd IqbalMohd Iqbal
09:58 24 May 22
My Food and Hygiene course here was superb! Instructor is very helpful to ensure you understand the importance of Cleanliness and Safety in the kitchen. I highly recommend Coursemology.
MattMatt
02:58 12 May 22
Attended the Food Hygiene course at vision exchange. The course sign up and payment process was fast and simple. The instructor was fun and engaging and helpful. Highly recommend this place if you want to get your food hygiene cert.
Joey GanJoey Gan
09:29 24 Apr 22
My sister and I had many questions about the different courses. The staff present including the boss Mr Wee were very patient and friendly to help us. The centre at Toa Payoh was also easy to get to and centre facilities were kept clean and tidy. We have a very good experience.
ting siongting siong
06:05 19 Apr 22
The trainer is patient and able to explain food hygiene and safety concept clearly. She demonstrated the hand cleaning techniques, share industry practices and safety standards with participants.A good training indeed.
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