Effective Work Skills for Self, Leadership, and Team Resilience

This image has an empty alt attribute; its file name is Path-181.svg1 Day Course
SkillsFuture Credit
UTAP Eligible

Course Overview

Effective Work Skills for Self, Leadership, and Team Resilience

Personal Effective Skills at Work for Self, Leadership, and Team Management with Resilience class that teach personal effective work skills and team resilience skills for the workplace.

Course Title

Personal Effective Skills at Work for Self, Leadership, and Team Management with Resilience

Training Synopsis

People who have a certain level of competency in personal effective skills are better at work because they are motivated, engaged, and organized, and deliver consistent performance, whether in task completion, customer servicing, and/or even in sales achievement. Studies have also shown that highly successful people share a pattern of foundational self-guiding and leadership behavior that allows them to demonstrate self-awareness, social intelligence, and resilience during their most challenging and complex situations in life or at work.

In this training program, learners will bring their personal and work effectively to the next level via the framework of I.T.E.M.S (Individual and Team Effectiveness Management Skills). They will also find out their level of resilience by utilizing an Adversity Quotient assessment to ascertain their ability to face situations, problems, and obstacles as an individual, a team manager, and/or a leader. Learners will also discover what their leadership type could be through a leadership elements’ analytical tool, and get to explore some new-era team-leading styles to communicate with, motivate and guide their teams to meet goals set.

Targeted at personnel working in any industry who are looking to enhance their Personal Effective Skills for Self, and personnel who are looking to upskill themselves in Personal Effectiveness while preparing to be/ have been promoted to the position of a Team Manager and even a Leader of a team/ department/ corporation, the training will include hands-on training elements of discussion, case studies, and project management to enhance learning.

This course is truly the art of personal effectiveness enhancement for self, team manager, and/or leader at the workplace for optimal personal and corporate success in task completion, customer servicing, and/or even in sales enhancement.

Course Objectives:

At the end of the training, participants will be able to:

  • Develop a Personal Effectiveness competence via the I.T.E.M.S (Individual and Team Effective Management Skills) framework in life and at work
    • Elements of effective management for individuals and self-guiding
      • Purpose-drivenness and Proactiveness
      • Passion display and Priorities-management, and more
    • Assess one’s level of resilience in handling life and work challenges
      • Importance of Adversity Quotient (AQ) in overcoming challenges
      • Adversity Quotient (AQ) assessment to determine one’s level of resilience
      • The Adversity Quotient (AQ) Strategy to be an Overcomer in life and at work, whether for task completion, customer-servicing, and/or sales enhancement
  • Develop competence in Team Management skills
    • Difference/s between being a Team Manager and a Team Leader
    • Elements of effective management for managing a team
      • Project management
      • Personalities in team management
      • manPower allocation (for effective deployment), and more
  • Develop competence in Personal Leadership skills
    • Types of Leadership in the Industry
    • Assess one’s leadership style through a new-era leadership elements’ analytical tool
      • The Mindset Leader
      • The Skillset Leader
      • The Heartset Leader
    • Elements of effective management for Leading a Team
      • Progress and results for the organization
      • sPirit in Team togetherness
      • emPowerment
      • People development
      • whole Person-inspiration
  • Develop an Overall competence in Personal Effectiveness Skills at the workplace as an individual, manager, and/or leader to accomplish corporate success
    • Putting all of the above skills learned into practice with assessment
    • Case Studies of difficult situations for resolution in
      • Task-completion
      • Client-servicing and/or
      • Sales target-achieving
    • .. with going through a project and management, for:
      • Individuals
      • Team Managers
      • Team Leaders

Effective Work Skills for Self, Leadership, and Team Resilience


For the training, learners will

  • Receive a full-fledged Workbook customized to the various topics-in-training
  • Go through an Adversity Quotient assessment (‘Total Success Multi-Quotient’ model) to ascertain their ability to face situations, problems, and obstacles as an individual, a team manager, and/or a leader
  • Go through a leadership elements’ analytical tool (‘Triple-Set Leader’ framework), and discover their new-era team-leading styles
  • Be guided through utilizing the I.T.E.M.S (Individual and Team Effective Management Skills) framework for the comprehensive mastery of personal effectiveness as an individual, team manager, and leader in tasks, service, and/or sales management.

Training Duration, Time, and Format

One full-day course and in-person training

Note: Specific training date/s can be arranged for the client if a class of a minimum of 10 pax can be confirmed

Minimum Entry Requirements

  • 21 years and above
  • Possess minimally a Secondary Level and/or listen, speak, read, and write English at a proficiency level equivalent to Employability Skills System Workplace Literacy (WPL) Level 4
  • Use numeracy skills equivalent to the Employability Skills System Workplace Numeracy (WPN) Level 4
  • Minimum 1 month of working experience

Chief Trainer Profile

Joshua Luke is a highly sought-after Global Master Trainer and an award-winning Entrepreneur & Business Coach. As the Director of Training & Business Development of Signature Image Academy International, he is in charge of the sales and development of the Academy’s business and direction. Holding an MBA degree from the University of Northampton (UK) with his Master’s thesis on leadership, Joshua is currently pursuing his DBA (specialised PhD) with Teesside University (NE England) with his research topic on personal peak performance and generational success traits at the workplace.

He also holds several Master and Specialised Certifications: in ‘Triple-Set LeaderTM Framework and Profiling Assessment’, ‘Total Success Multi-QuotientTm (TSMQ), ‘MACDOER SpectrumTM Personality Profiling’ and ‘EPIC Waves Motivational TheoryTm with Profiling’, etc. Joshua is the author of the ‘First-Mover Advantage’ e-Guide series and has conducted several ‘Train-the-Trainer’ programmes on various training topics in the financial, banking, service, and corporate industry.

Up to date, because of the list of his clients which included various multi-national corporations, Joshua’s trainings in Singapore have him coaching participants from diverse nationalities – Asian audiences: Chinese nationals, Indians, Koreans, Filipinos, Caucasian audiences: British, Americans, Australians, Italians, and African audiences – South Africans, Nigerians, etc.

The list of his training clients has spanned various industries and includes public organisations like the Housing & Development Board, Ministry of Education, Ministry of Transport, Defence Science & Technology Agency, MUIS (Islamic Religious Council of Singapore), National University of Singapore, Nanyang Technological University, Singapore Institute of Management, Singapore Institute of Management, etc., and private corporations like United Overseas Bank, Shanghai-Pudong Bank, Aberdeen, AIA, Prudential, Great Eastern, Manulife, PSA Corporation Ltd, RSM Stoneforest, etc. Armed with over 20 years of experience and with all his expertise, Joshua has also conducted workshops overseas – in China, Hong Kong, Taiwan, South Africa, Malaysia, Indonesia, Thailand, Cambodia and the Philippines, with more cities and countries to come in the following years.

Other personal image courses include Effective Networking Skills and Relationship Management with Personality Profiling and Business Dining Skills and Customer Service Excellence with EQ and Demanding Customer Situation Management

Course Feature

Course Feature

Course Provider: Signature Image Academy International Pte. Ltd.
UEN: 201017041W
Course Reference Number: TGS-2023019992
Mode Of Training: Classroom
Funding Validity Period: 4 Apr 2023 to 3 Apr 2025

effective work skills
Singaporean 40 yrs and above$135.00
Singaporean 21-39 yrs / PR$225.00
Duration1 day

Available in: English

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